Livana

Hello @youngsavage, As this has been resolved, i will now lock this thread. Have a lovely day. Kind regards, Livana.

Hello @youngsavage, I will be more than happy to help you evolve your Haunter, could you please let me know what server you are on. For future reference if you need help with any Evolution / Deleveling, please use the Evolution & Deleveling mega thread next time. Looking forward to your reply. Kind regards, Livana.

Hello @KayoJuicemaster, The easiest way of checking the status of the servers is by joining the PRO OFFICIAL DISCORD, Here you can use the #bot-commands channel and using the command ^up this will show you the status of both servers. You can also keep and eye out in the #announcements channel for any server related matters. If you have any further questions, please feel free to ask. Kind regards, Livana.

Hello @Pyropure, Could you please try these step’s I mentioned above. Download another browser on your smartphone and then try to download again the game from our PRO DOWNLOAD PAGE If that should not solve your issue, could you please try to download the game on a PC and then move it from the PC to your smartphone? Also, could you please attach a screenshot of the error you're experiencing? Looking forward to your reply. Kind regards, Livana.

Welcome to PRO, I hope you have a fantastic time here!

Hello @Pyropure, Just double checking that you are selecting the correct download link options as show below [spoiler=Downloads] Could you please let me know what Android phone you are using? Looking forward to your reply. Kind regards, Livana.

Hello @Ash152004, Unfortunately the name change thread has closed as of ( 2nd of august, 00:00 GMT ). If you would like to change your username, you would have to wait until the Admins open the topic again. For future reference, you can find the topic and the requirements here NAME CHANGE / ACCOUNT RESET / ACCOUNT TRANSFER Please take note that, if the chance of the name change, account reset/transfer will be available again, there is not an estimated time for when it will happen. You can keep an eye out in the #announcements of our PRO OFFICIAL DISCORD for further announcements. As this has been resolved, i will now lock this thread. Kind regards, Livana.

Hello @Pyropure, Please try the following the steps below, Go to settings General Storage Apps PRO Clear cache - Clear data Making sure you delete all the old files / PRO. Please let me know if this helps. Kind regards, Livana.

Hello [uSER=132796]@GARUDA01[/uSER], I am sorry for the inconvenience caused. I would like to inform you that we have now opened a megathread for these region-lock cases. All you need to do is make a post in the REGION LOCK POKEMON MEGATHREAD . Please make sure to read through the rules carefully over on the thread. If you have any further questions please feel free to ask. Kind regards, Livana.

Hello @Pyropure, I'm sorry for the inconvenience. Could you please try the following: Delete all the old files or PRO ( if there are any ) Restart your Phone Download another browser on your smartphone and then try to download again the game from our PRO DOWNLOAD PAGE If that should not solve your issue, could you please try to download the game on a PC and then move it from the PC to your smartphone? Also, could you please attach a screenshot of the error you're experiencing? Looking forward to your reply, have a wonderful day ! Kind regards, Livana.

Hello @Pyropure, You can follow the link below which will take you to all the current available download links. PRO DOWNLOAD Please keep in mind that you will not be able to use PRO on IOS, If you have any further questions, please do not hesitate to ask. Kind regards, Livana.

Hello @Frozeye, I am glad everything is now working correctly. As this has been resolved, I will now lock this thread. Have a wonderful day. Kind regards, Livana.

Hello @lupo93, I am sorry for the inconvenience caused. I have restored your Scrafty for you, Please try to be careful next time. For future reference if you need help with any pokemon being restored, please use the RESTORE POKEMON MEGATHREAD next time. As this has been resolved i will now lock this thread. Have a lovely day. Kind regards, Livana.

Hello @Cauegdf307, I am sorry for the inconvenience caused. I have restored your alolan exeggutor for you, Please try to be careful next time. For future reference if you need help with any pokemon being restored, please use the RESTORE POKEMON MEGATHREAD next time. As this has been resolved i will now lock this thread. Have a lovely day. Kind regards, Livana.

Hello @Julian888, I have restored your Mew for you, Please try to be careful next time. For future reference if you need help with any pokemon being restored, please use the RESTORE POKEMON MEGATHREAD next time. As this has been resolved i will now lock this thread. Have a lovely day. Kind regards, Livana.

Hello [uSER=1892440]@xBahamutx[/uSER] , @richardsrs. Unfortunately the name change thread has closed as of ( 2nd of august, 00:00 GMT ). If you would like to change your username, you would have to wait until the Admins open the topic again. For future reference, you can find the topic and the requirements here NAME CHANGE / ACCOUNT RESET / ACCOUNT TRANSFER Please take note that, if the chance of the name change, account reset/transfer will be available again, there is not an estimated time for when it will happen. You can keep an eye out in the #announcements of our PRO OFFICIAL DISCORD for further announcements. As this has been resolved, i will now lock this thread. Kind regards, Livana.

Hello @faka2, Could you please change your password via the link below making sure the password is alphanumerical (characters from a to z and from 0 to 9). PASSWORD RESET. You can also read below for any merge related FAQ. EVERYTHING ABOUT THE MERGE. Please let me know if changing your password solves your issue. Looking forward to your reply. Kind regards, Livana.

Hello @yeyyay, Could you please make your own thread and i can help you over there :) As this has been resolved i will now lock this thread. Kind regards, Livana.

Hello @Quavez , I am glad to hear this helped your situation Have a wonderful day. Kind regards, Livana

Hello @Zuniga, I have deleveled your Munchlax for you, Please try to be careful next time. For future reference if you need help with any Evolution / Deleveling, please use the Evolution & Deleveling mega thread next time. As this has been resolved i will now lock this thread. Have a lovely day. Kind regards, Livana.

Hi there @Zeskyr. I'm sorry for the inconvenience and the delay. I would like to inform you that our Developers are currently working on the case and we will inform you as soon as we will have any information about that. Please, be patient in the meantime and remember that there is not any estimated time as for when we will be able to provide you any news about this specific case as it might take a bit. We will inform who has to be rewarded and when through our OFFICIAL PRO DISCORD , so you can stay tuned there. Have a wonderful day!

Hello @SilverKaiDog, I am glad this helped you! As this has been resolved, i will now lock this thread. Have a wonderful day. Kind regards, Livana.

Hello @Quavez, Could you please change your password Here, making sure the password is a alphanumerical (characters from a to z and from 0 to 9). Please let me know if this helps. Have a wonderful day. Kind regards, Livana.

Hello [uSER=2311189]@phuc4916[/uSER] You will need to make your request over on the NAME CHANGE, ACCOUNT RESET, AND SERVER TRANSFER THREAD. As this has been resolved, i will now lock this thread. Have a wonderful day. Kind regards, Livana.

Hello @Frozeye. I am sorry for the inconvenience caused. I have checked our tools and can see that you have (594 hours) on Silver and (22 hours) on Gold. Could you please change your password via the link below making sure the password is alphanumerical (characters from a to z and from 0 to 9). PASSWORD RESET. You can also read below for any merge related FAQ. EVERYTHING ABOUT THE MERGE. Please let me know if changing your password solves your issue. Looking forward to your reply. Kind regards, Livana.