Livana

Hello @JrBusher, I am sorry for the inconvenience caused. I have checked our tools and can see you have merged the wrong account. Your account has now been unmerged. You will need to merge your account by logging in to the DASHBOARD. When you arrive at the Dashboard you will be given an option to merge, Select the desired merge option which will be the BLUE server (as this is the server with the most amount of badges), once you get the successful merge dialogue, you're done! I recommend reading the EVERYTHING ABOUT THE MERGE post for any question related to merging. If you happen to get the Invalid Password/Username error, please go ahead and change your password here PASSWORD RESET ensuring that it is alphanumerical (characters from a to z and from 0 to 9) If you have any further questions, please feel free to ask. Kind regards, Livana.

Hello @laron, I am sorry for the inconvenience caused. Could you please try the following to see if they help you evolve your Prinplup. ‣ Restart your client. ‣ Completely close and re-open your client. ‣ Let the pokemon faint, close the client and re-open, battle a pokemon. Please let me know if any of the above help, Looking forward to your reply. Kind regards, Livana.

No problem at all, as this has been resolved I will now lock this thread. Have a lovely day. Kind regards, Livana.

Hello @Belding, Unfortunately, the name change thread has closed as of ( 2nd of august, 00:00 GMT ). If you would like to have a name change, you would have to wait until the Admins open the topic again. For future reference, you can find the topic and the requirements here NAME CHANGE / ACCOUNT RESET / ACCOUNT TRANSFER Please take note that, if the chance of the name change, account reset/transfer will be available again, there is not an estimated time for when it will happen. You can keep an eye out in the #announcements of our PRO OFFICIAL DISCORD for further announcements. I hope this has answered your question. Kind regards, Livana.

Hello @Mrpikalink, Because you chose Pikachu as your starter you were able to activate the "Ash Ketchum Hat Quest" when battling him in Viridian Forest, you would have then talked to him again on route 9. You can take a look at the guide by following the link below. Ash's Hat quest Because you were able to find the hat on a Mankey you can now make your way back to Ash Ketchum and he will reward you with his hat. [spoiler=Ash's Hat] If you have any further questions, please feel free to ask. Kind regards, Livana.

Hello @LostDragon02, Thats great, as this has been resolved I will now lock this thread. Have a lovely day. Kind regards, Livana.

Hello @LostDragon02, I am sorry for the inconvenience caused. Could you please make your way through to the bell tower room to check if the legendary dogs are there, you can see below for an example. [spoiler=Bell Tower] If they are still there you will need to interact with them to make the legendary dogs flee, once you have done so you will be able to fight the 3 legendary dogs in their respective locations. If by chance they are not there, could you please take a screenshot and show me here. Looking forward to your reply. Kind regards, Livana.

Welcome! I hope you have a fantastic time here!

Good luck with your future endeavors, we hope to see you back one day.

Hello @phamhoanganh14, You are more than welcome, as this has been resolved I will now lock this thread. Have a lovely day. Kind regards Livana.

Hello @phamhoanganh14, I'm sorry for the inconvenience caused. I have gone through and checked on our tools and it seems like you only have fought 2 out of the 3 legendary dogs. Could you please go back to each legendary dog's respective area to check which one you have missed, could you please make sure to take screenshots just in case they are not there, once you have you can show them here. you can find their areas below. [spoiler=Legendary Beasts Location] Entei, you need to go to the Johto Safari Mountain Zone and battle Entei in the small island surrounded by lava. Suicune, you need to go to Tohjo Falls and battle Suicune which is located on the top of the right waterfall. Raikou, you need to go to Mt. Silver 3F Looking forward to your reply. Kind regards, Livana.

Hello @ihebab, I am sorry for the inconvenience caused. I would like to inform you that we have now opened a megathread for these region-lock cases. All you need to do is make a post in the REGION LOCK POKEMON MEGATHREAD . Please make sure to read through the rules carefully over on the thread. Please keep in mind that if you have a pokemon that you wish to keep that is region-locked, that you will then need to complete the current region you are in and visit the region the pokemon is from. In your case, you will need to complete Kanto and move over to Johto. If you have any further questions please feel free to ask. Kind regards, Livana.

Hello @josep2001, A Feebas will need to be holding a Prism Scale while being traded to evolve into Milotic. You can find Feebas in Route 119B in Hoenn as well as in the Briny site for excavation. I hope the information provided helps. Have a lovely day. Kind regards, Livana.

Hello @Tshaka, Unfortunately, we do not offer de-evolving services at this time. Please be sure about your decisions when evolving pokemon in the future. Have a lovely day. Kind regards, Livana.

Hello @zefiril No problem at all, more than happy to help! As this has been resolved, I will now lock this thread. Have a lovely day, Kind regards, Livana.

Hello @zefiril, I am sorry for the delay and inconvenience. Your account has been successfully reset as requested. If you have any further questions, please feel free to ask. Kind regards, Livana.

Hello @iFlameFox Unfortunately, the server transfer thread has closed as of ( 2nd of august, 00:00 GMT ). If you would like to transfer servers, you would have to wait until the Admins open the topic again. For future reference, you can find the topic and the requirements here NAME CHANGE / ACCOUNT RESET / ACCOUNT TRANSFER Please take note that, if the chance of the name change, account reset/transfer will be available again, there is not an estimated time for when it will happen. You can keep an eye out in the #announcements of our PRO OFFICIAL DISCORD for further announcements. However, in saying this, you are still able to use the same account on both servers, you just won't have the same ( Pokemon, money, items) I hope this has answered your question. Kind regards, Livana.

Hello @Xtrix I am sorry for the inconvenience caused. I have restored your Zapdos for you, please try to be careful next time. For future reference if you need help with any pokemon being restored, please use the RESTORE POKEMON MEGATHREAD next time. As this has been resolved i will now lock this thread. Have a lovely day. Kind regards, Livana.

Hello @zefiril, I am sorry for the inconvenience caused. Unfortunately you may have been apart of a wipe that happened in the past. Your account would’ve been wiped if it was inactive for a year and had less than 10 hours on it. This was done to stabilize the server due to numerous crashes. Since your account was wiped, then we wouldn’t be able to retrieve your data. In this case, we may be able to offer you an account reset. Are you interested in taking this offer? May I ask if you have purchased any items on the silver account after merging? Looking forward to your reply, have a wonderful day! Kind regards, Livana.

Hello @kabolt, I'm sorry for the inconvenience caused. Could you please check to make sure your PC drivers are updated and to make sure you have the latest net framework version installed. If that does not help, could you please try uninstalling the game and reinstalling. Please let me know if the above helps. Kind regards, Livana.

Hello @kabolt. Could you please let me know what sort of crash you are experiencing. Connection crash, that logs you out and you are bought back to the login page or if the client crashes and the app closes completely. Are you receiving any errors when this happens also? Looking forward to your reply. Kind regards, Livana.

Hello @SerinaSama, I am sorry for the inconvenience caused. Could you please show me a screenshot of where the Diglett is sitting as it should be sitting in place like below. [spoiler=Diglett's Cave] However karate expert will be blocking the entrance of Diglett's Cave, once you speak to him he will move out of the way. Looking forward to your reply. Kind regards, Livana.

Hello @N0bita, I am glad everything worked out for you! As this has now been resolved, i will lock this thread. Have a lovely day. Kind regards, Livana.

Hello @MrHuE I am sorry for the inconvenience caused. Unfortunately when it comes to catching pokemon it is all RNG based, meaning it is not a 100% chance catch rate with the first pokeball you use against the pokemon, as it is with encountering pokemon. I can guarantee that this is not a bug and no such bug like this exists within PRO. I hope i have given you enough information in regards to this. Kind regards, Livana.

Hello @N0bita, I'm sorry for the inconvenience. could you please check Granite Cave 1F2 again, if by chance you are still in Granite Cave 1F2 when you log in could you please leave and go back to Granite Cave 1F and renter 1F2 once you have. Please let me know if this helps. Kind regrads, Livana.