Livana

Hello @yurio , I am glad this has worked for you. As this has been resolved, I will now lock the thread. Have a wonderful day. Kind regards, Livana.

Hello @yurio I am sorry for the inconvenience caused. Could you please go ahead and change your password here PASSWORD RESET ensuring that it is alphanumerical (characters from a to z and from 0 to 9) Please let me know if this helps, looking forward to your reply. Kind regards, Livana.

Hello @iiicuteiii, I have deleveled your Gabite for you, Please try to be careful next time. For future reference if you need help with any Evolution / Deleveling, please use the Evolution & Deleveling mega thread next time. As this has been resolved i will now lock this thread. Have a lovely day. Kind regards, Livana.

Hello @Skora , I apologise for the late reply. It seems like you have changed your password very recently, could you please confirm this? May I ask if you changed the forum or in-game password. Looking forward to your reply. Kind regards, Livana.

Hello @R3AP3R350X, I have deleveled your Tyrunt for you, Please try to be careful next time. For future reference if you need help with any Evolution / Deleveling, please use the Evolution & Deleveling mega thread next time. As this has been resolved i will now lock this thread. Have a lovely day. Kind regards, Livana.

Hello @malacharcos, I have had a look at your account via our tools and i see you have yet to merge it. Please take note that the RED and BLUE servers have merged to form the Silver Server, and the Yellow Server is now renamed as the Gold Server. I can see that you have 143 hours on BLUE, when merging please make sure to select the correct server, You now just need to merge your account, i will explain how to do so below. You will need to merge your account by logging in to the DASHBOARD. When you arrive at the Dashboard you will be given an option to merge, Select the desired merge option, once you get the successful merge dialogue, you're done! I recommend reading the EVERYTHING ABOUT THE MERGE post for any question related to merging. If you happen to get the Invalid Password/Username error, please go ahead and change your password here PASSWORD RESET ensuring that it is alphanumerical (characters from a to z and from 0 to 9) If you have any further questions, please feel free to ask. Kind regards, Livana.

Saludos @dsustf , desafortunadamente, no puedes transferir servidores actualmente debido a que el servicio se encuentra cerrado (se cerró el 27 de mayo de 2019). Si deseas transferir servidores, tendrás que esperar hasta que los administradores vuelvan a abrir el servicio. Para futuras referencias, puede encontrar el tema y los requisitos aquí. TEMA DE TRANSFERENCIA DE SERVIDOR Ten en cuenta que, si la posibilidad de transferencia se encontrara disponible nuevamente, no hay un tiempo estimado para el momento en que sucederá. Puede mantenerse atento a los # anuncios de nuestro DISCORD OFICIAL DE PRO para más anuncios. Déjame saber si tienes más preguntas. Ten un día maravilloso! Saludos cordiales, Livana. ------- I hope this was not too difficult to understand, as i do not speak Spanish and the above has been translated. In case you do speak English i will post my reply below too. Unfortunately, you cannot transfer servers as of now due to the topic being closed (It was closed on 27th May 2019) . If you would like to transfer servers, you would have to wait until the Admins open the topic again.For future reference, you can find the topic and the requirements here SERVER TRANSFER TOPIC Take note that, if the chance of transfer will be available again, there is not an estimated time for when it will happen. You can keep an eye out in the #announcements of our OFFICIAL PRO DISCORD for further announcements. Let me know if you have any further questions. Have a wonderful day ! Kind regards, Livana.

Hello @javitoLagos, I'm sorry for the inconvenience this has caused you and for your loss. Unfortunately, we cannot refund any lost data, items, pokemon, in-game money as it would be unfair to all the other users that accepted the loss of their progress due to crashing, regardless if on our end or theirs. HIT BY A ROLLBACK? We are aware of the issues related to the status of our servers, and i can assure you that our Developers are working on a fix and that fixing them is our main priority in this moment, as we understand that disconnections may be frustrating. I hope the given information has provided some clarification, please let me know if you have any further questions and i'll be more than happy to reply to you. Kind regards, Livana.

Hello @Skora, Sorry for the late reply. I would like to inform you that you can change your password from HERE . Please, Remember to check the junk mail and make sure when you are entering the email that it is spelled correctly. Also, take note that the email could take up to 30 minutes to be received, You can also try using a different browser such as Firefox or Chrome. If you should not receive the email yet, could you please try to repeat the same procedure from your smartphone please. Could you please try to search "pro team" in your email search bar and check if anything appears? Let me know if any of the above helps your situation. Kind regards, Livana.

Hello [uSER=2417537]@BradolfPittler[/uSER], I have recovered your Magikarp for you, It should now be in the last slots of your PC. Please try to be careful next time. For future reference if you are to release a Pokemon on accident and need it to be restored, please use the RESTORE POKEMON MEGATHREAD. As this has been resolved i will now lock the thread. Have a lovely day. Kind regards, Livana.

Hello @Boghald, Unfortunately the move Aurora Veil is not coded, you can check all non coded/broken moves and abilities by following the link below. BROKEN/ NOT CODED - MOVES/ABILITIES. In saying that, the Developers are working on a PvP revamp and are planning to code all the moves, abilities and items to work correctly. There is no ETA on when that will be implemented. Any further updates in regards to this will be announced via the PRO OFFICIAL DISCORD. If you have any further questions, please feel free to ask. Kind regards, Livana.

Hello @Skora, I am sorry for the inconvenience caused. Could you please go ahead and change your password here PASSWORD RESET ensuring that it is alphanumerical (characters from a to z and from 0 to 9) Please let me know if this helps, looking forward to your reply. Kind regards, Livana.

Hello [uSER=2001502]@TeamRocketAdmin[/uSER], I am sorry for the inconvenience caused. For the Celebi Quest you must meet certain requirements in regards to needing full Kanto / Johto dex. I have looked on our tools and can see you only have, 147/151 Kanto dex - excluding Mewtwo, legendary Birds 97/100 Johto dex - excluding Celebi, Legendary Dogs, Lugia, Ho-Oh You will need to complete the Kanto / Johto dex to be able to progress with the Celebi Quest. For a step by step guide please take a look at the guide below. Legendary Megathread Please let me know if this helps, looking forward to your reply. Kind regards, Livana.

Hello @Frootzie , Thank you for being understanding. As this has been resolved i will now lock this thread. Have a great day! Kind regards, Livana.

Hello @iamclgt , I'm sorry for the inconvenience caused. If you need help with any Evolution / Deleveling, please use the Evolution & Deleveling mega thread. In saying that, you will need to provide the following details below when making a request. As this has been resolved i will now lock this thread. Have a lovely day. Kind regards, Livana.

Hello @Nhoztu1005 , I'm sorry for the inconvenience caused. For the Celebi Quest you must meet certain requirements in regards to needing full Kanto / Johto dex. I have looked on our tools and can see you only have, 147/151 Kanto dex - excluding Mewtwo, legendary Birds 91/100 Johto dex - excluding Celebi, Legendary Dogs, Lugia, Ho-Oh You will need to complete the Kanto / Johto dex to be able to progress with the Celebi Quest. For a step by step guide please take a look at the guide below. Legendary Megathread Please let me know if this helps, looking forward to your reply. Kind regards, Livana.

Hello @galboterix , I am sorry for the inconvenience caused. Could you please go ahead and change your password here PASSWORD RESET ensuring that it is alphanumerical (characters from a to z and from 0 to 9) Please let me know if this helps, looking forward to your reply. Kind regards, Livana.

Hello @HarryZ, I'm sorry for the inconvenience caused, In order to use Dig outside of battle, the Pokemon with the move in its moveset needs to have 150+ Happiness. In order to check happiness, you may use the command /happy 1-6 (1-6 defines the slot the Pokemon is in, for example: /happy 1 will show the happiness of the Pokemon which is 1st in party.) For more information regarding Happiness and how to increase it or decrease it, feel free to check out the guide below. THE HAPPINESS OF A POKÉMON I hope the given information has provided some clarification, please let me know if you have any further questions and i'll be more than happy to reply to you. Kind regards, Livana.

Hello @Frootzie, I'm sorry for the inconvenience this has caused you and for your loss. Unfortunately, we cannot place you back in to the Bug Catching Contest Arena as it would be unfair to all the other users that accepted the loss of their progress due to crashing, regardless if on our end or theirs. Please take your time to read below, HIT BY A ROLLBACK? We are aware of the issues related to the status of our servers, and i can assure you that our Developers are working on a fix and that fixing them is our main priority in this moment, as we understand that frequent disconnections may be frustrating. As of now, the developers have made a lot of improvements. I hope the given information has provided some clarification, please let me know if you have any further questions and i'll be more than happy to reply to you. Kind regards, Livana.

Hello @Akshat02, I'm sorry for the inconvenience caused. I have gone through and checked on our tools and it seems like you only have fought 2 out of the 3 legendary dogs. Could you please go back to each legendary dogs respective area and taking screenshots just in case they are not there. once you have please show them here. Looking forward to your reply. Kind regards, Livana.

Hello @Kyawmyatthu23, I have deleveled your Piloswine for you, Please try to be careful next time. For future reference if you need help with any Evolution / Deleveling, please use the Evolution & Deleveling mega thread next time. As this has been resolved i will now lock this thread. Have a lovely day. Kind regards, Livana.

Hello @xHulk , I'm sorry for the inconvenience this has caused you and for your loss. Unfortunately, we cannot give you a Manaphy or a reset on the Nikola boss as it would be unfair to all the other users that accepted the loss of their progress due to crashing, regardless if on our end or theirs. Please take your time to read below, HIT BY A ROLLBACK? We are aware of the issues related to the status of our servers, and i can assure you that our Developers are working on a fix and that fixing them is our main priority in this moment, as we understand that frequent disconnections may be frustrating. As of now, the developers have made a lot of improvements. I hope the given information has provided some clarification, please let me know if you have any further questions and i'll be more than happy to reply to you. Kind regards, Livana.

Hello @Gabriel10HDZ , I have recovered your Alomomola for you, It should now be in the last slots of your PC. Please try to be careful next time. For future reference if you are to release a Pokemon on accident and need it to be restored, please use the RESTORE POKEMON MEGATHREAD. As this has been resolved i will now lock the thread. Have a lovely day. Kind regards, Livana.

Hello @venzon175 , I am sorry for the inconvenience this has caused you. Unfortunately the servers have issues at times but our developers are constantly working on the servers with high priority to try and find the reasons behind these crashes along with fixes. The Gold server however has been up and operational for the last 4+ hours. With that being said, if you are experiencing frequent crashes even if the server is online this can mean that the error is on your end and not on server/game end. Therefore, I would like to suggest you restart your connection and reset it via your modem/router. If that should not work and you're 100% sure that the server is online when you get the connection lost, you can try the following. • Call your internet provider. • Troubleshoot Your Hardware. • Opt for a wired connection if you’re using a wireless connection • Turn Off Bandwidth-Hogging Plugins and Apps. • Try a New DNS Server If you need any further assistance please do not hesitate to ask. Kind regards, Livana.

Hello @SANSAN, I would like to inform you that the donator role is obtained by donating to the game. This is done by purchasing coins via the shop in-game. I hope the information given provided some clarification, please let me know if you have any further questions. Have a wonderful day! Regards Livana.