Saigo

Hello everyone, I'm sorry for any inconveniences caused. The servers sometimes experience technical difficulties leading them to crash, they both should be back up now and ready to play. And unfortunately for you Karan3 there's not much we can do about your BCC but to wait for the global reset at 00:00 GMT+0, even if we do it would be unfair for those who were also affected by server crashes and didn't receive any compensation for their money or progress. Our developers are constantly improving the game in order to have the less inconveniences while playing it, so please be patient and I hope you understand. Any upcoming announce about new features, changes and downtimes will be said in our OFFICIAL PRO DISCORD so please tune in so you won't miss any news and downtimes. You could also type ^up in the #bot-commands channel to check the server status. As the issue has been solved I'll proceed to close this thread. Have a good day!

I'm glad to see your issue is solved now. I'll proceed to close this thread. Have a good day!

Hello Kamari, I'm sorry for any inconvenience. Could you please log on to the game so we could teleport you back to Johto? Looking forward for your answer. Have a good day!

Hello gspo24, I'm happy to know that your bug has been fixed. I'll proceed to close this thread, have a good day :)!

Thanks for reading and understanding. I'll proceed to close this thread, have a good day!

Hello gspo24, I'm sorry for the inconvenience. You're probably experiencing an error that happens when a Pokemon tries to learn a move by any way teachable. This includes by level up, TM, Move Tutor and Move Relearner. In order to fix this problem please follow the next steps: Delete all the PRO files that you have (.zip and remaining files too). Restart your computer/device. Download the game from here. After you've done all the steps the error should be fixed letting you now teach your Pokemon a move by any way teachable mentioned before. Unfortunately we are not able to refund you any amount of money you could have lost due to this error as it would be unfair for those who accepted their loss by bugs and errors if we restore your money and not the their money or progress. Also our tools do not let us track how the money of an user get spent or how their items were used so we can't verify and refund at all. I'm sorry if this wasn't what you expected to see but I hope you can understand it. Please let me know if you have any further questions, or if your issue has been solved. Have a good day.

Hi hieuyeuphuong12, Thanks for understanding. Any further information about when we will offer this service again will be announced on our OFFICIAL PRO DISCORD and in the forums. I'll proceed to close this thread. Have a good day :).

Hello hieuyeuphuong12, Unfortunately right now we are not longer offering the Name Change service as stated in the main thread here: NAME CHANGE, ACCOUNT RESET, AND SERVER TRANSFER - MAY 2019, saying that we would be receiving requests until May 27th, 2019 GMT+0 00:00. and we don't have an estimated time on when we will offer this service again. You also needed to post it in that thread too, not here in general support. I'm sorry if this as not what you wanted to see but I hope you understand. Please let me know if you have any further question, and if I was able to solve your issue. Looking forward for your answer, have a good day.

Hello shadowleo, I'm sorry for the delay. In order for you to be able to transfer your account to silver, as your blue server account being banned, you'll need to appeal for your ban in the following thread: DISCIPLINE APPEALS. You can bump your appeal every 24 hours. Keep in mind that appealing does not ensure your account getting unbanned, and Staff is trained properly for what they must do and will not ban without proper evidence. And being the main thread closed now, as the final date: May 27, 2019 GMT+0 00:00 has passed, I'm sorry to tell you that for now you won't be able to transfer your account. Again sorry for the delay, and I hope you understand the information above. Please let me know if you have any further question. Looking forward for your answer, have a good day.

Hello PETTROL, I'm sorry for any inconvenience caused and for the delay. As Celestic said, you needed to post your request in that thread and give us the information needed in the format asked for, which is now closed and will only take the requests before May 27th, 2019 GMT+0 00:00. I'm happy that you could post your request in the thread completing the format and giving us the information needed. I'm again sorry for the delay and will proceed to lock this thread as your issue has been solved. Have a good day!

Hello UhMonoReMnia, I'm sorry for the inconvenience, and welcome back to PRO. The servers sometimes experience technical difficulties leading them to crash, being that a reason why you might couldn't log into the game. Both servers should be ready to play right now. However if the servers were not the problem here I suggest you to follow the next points: Our developers are constantly improving the game in order to have the less inconveniences while playing it, so please be patient and I hope you understand. Any upcoming announce about new features, changes and downtimes will be said in our OFFICIAL PRO DISCORD so please tune in so you won't miss any news and downtimes. You could also type ^up in the #bot-commands channel to check the server status. Please let me know if you have further questions, and if I was able to solve your issue. Have a good day.

Hello AKIDBS, I'm sorry for the inconvenience. While you're playing the story on each region you'll be able to use the native Pokemon of the current region, once you get the 8th badge of that region you'll be able to use native Pokemon of your current region and from past regions, do note that when you enter a new region all your past region Pokemon will be locked. As for that Shellder being native of Johto you are currently not able to use it unless you go to the Johto region or complete the Johto region, as you're also able to trade on any region after you get the 4th badge from Kanto, in that moment you'll be able to trade back your Pokemon. Also I would like to inform you that about "transferring" your Pokemon back is a service that is no longer available due to our trade moderators spent a large amount of time to reverse the trades of region locked Pokemon because users kept ignoring the notification saying it is region locked. I'm sorry if this was not what you wanted to see but I hope you understand this. If you have any further questions please let me know. Have a good day.

Hello KNACK, I'm sorry for any inconvenience caused. The servers sometimes experience technical difficulties leading them to crash, this might be the possibility of you not being able to log into the game even if your username and password are correct. Both servers are now online and are ready to play. Our developers are constantly improving the game in order to have the less inconveniences while playing it, so please be patient and I hope you understand. Any upcoming announce about new features, changes and downtimes will be said in our OFFICIAL PRO DISCORD so please tune in so you won't miss any news and downtimes. You could also type ^up in the #bot-commands channel to check the server status. Please let me know if you have any further question, and if I was able to solve your issue. Have a good day.

Hello Tylerchu, I'm happy to know that reinstalling could solve your issue, and I'm again sorry for any inconvenience caused by the bug. As the issue has been solved I'll proceed to close this thread. Have a good day :).

Hello Thimax10, I'm sorry for any inconvenience caused, and I would like to tell you that our game is still in BETA and server crashes may happen in any time, and what happened with your case is that when you disconnect while fighting it will lead you back to the last PokeCenter visited. Unfortunately we are unable to verify how was your money and items used, and if we give you your money back it would be unfair for those who already accepted their loss not being given any compensation by bug, errors, and server crashes. Our developers are constantly improving the game in order to have the less inconveniences while playing it, so please be patient and I hope you understand. Any upcoming announce about new features, changes and downtimes will be said in our OFFICIAL PRO DISCORD so please tune in so you won't miss any news. You could also type ^up in the #bot-commands channel to check the server status. I'm sorry if this wasn't what you wanted to see but I hope you can understand this, please tell me if there's any further question. Looking forward for your answer, have a good day.

Hello shadowleo, I'm happy to tell you that yes we are currently offering the Server Transfer service in the following thread: NAME CHANGE, ACCOUNT RESET, AND SERVER TRANSFER - MAY 2019. Keep in mind that you'll need to fulfill the requirements, you can find them in the thread too, and that this service will be offered until May 27, 2019 00:00 GMT. In your case, as you want to transfer between servers, your post should be in the following format: Please let me know if you have any further questions, and if I was able to answer your question. Looking forward for your answer, have a good day.

Hello Nagpaputoks, I'm sorry for any inconvenience caused, and thanks for understanding our policy. I'll proceed to lock this thread. Have a good day :).

I'm happy to know I was able to solve your issue. I'll now close this thread, thanks and have a good day :).

Hello Nagpaputoks, I'm sorry for any inconvenience. After reviewing your case I could see that you have given and received quite some life orbs in the past few days having 4 in your current inventory and one in a gengar. Could you confirm me if your life orb is still missing or if you were able to find it? Unfortunately if your life orb is still missing there's nothing we can do about it as there is no way we can track how you obtained them all, and it would also be unfair for those who accepted their loss by bugs or errors not getting a compensation for their money or progress lost. I'm sorry if this was not what you wanted to see but I hope you understand it. Looking forward for your answer, have a good day.

Issue answered in the following thread. Please avoid duplicating posts in different areas, and for now refer to that one for any further question as I'll proceed to close this thread.

Hello teknow349, I'm glad to tell you that we are currently offering the Server Transfer service in our official thread that you can find here: NAME CHANGE, ACCOUNT RESET, AND SERVER TRANSFER - MAY 2019. Do note that you'll need to complete the requirements that you can find in the thread too, and remember that this service will last until May 27, 2019 00:00 GMT. In your case your post should be looking like this format: Please let me know if you have any further questions and if I was able to answer your questions. Looking forward for your answer, have a good day.

Welcome to PRO Richie! :)

Welcome back to PRO :)

Welcome to PRO Lucas!

Hello and welcome to PRO! I've seen many people have already welcomed and helped you and that makes me happy! :) I really hope you enjoy here :D