Saigo

Welcome to PRO :D

Hello Phoebe2000, I'm sorry for any inconvenience. Could you please interact with the Explorer NPC located in the right side of Vermilion City's PokeCenter and see if your dig spot is fixed? Looking forward for your answer, have a good day.

Hello lottelasarstein, I'm sorry for any inconvenience caused. You're experiencing an error that happens when a Pokemon tries to learn a move by any way teachable(Level up, TM, Tutor or Move Re learner). In order to fix this problem please follow the next steps: Delete all the PRO files that you have (.zip and remaining files too). Restart your computer/device. Download the game from here. After you've done all the steps the error should be fixed letting you now teach your Pokemon a move by any way teachable. Unfortunately we are not able to refund you any amount of money you could have lost due to this error as it would be unfair for those who accepted their loss by bugs and errors if we restore your money and not the their money or progress. Also our tools do not let us track how the money of an user get spent or how their items were used so we can't verify and refund at all. I'm sorry if this wasn't what you wanted to hear, and hope you understand. Please let me know if you have any further questions, or if your issue has been solved. Have a good day.

Hello henryb2000, I'm sorry for any inconvenience. Could you please confirm me that you had a free space in your team while you did the trade? or if it was sent directly to your PC? Looking forward for your answer, have a good day.

Hello @moetheboss12345, This isn't an exact bug as that Bisharp doesn't really have that ability all the time. This unusual ability is caused by the move Role Play as when Bisharp uses it he will get the ability of the Pokemon he's facing, so when the user links it in the chat it will appear the ability it has in the battle, do note that when that bisharp is facing another pokemon in another battle after he used role play it will restore his original ability. Please let me know if you have any further questions, and if I was able to solve your issue. Looking forward for your answer, have a good day.

Hello Shashank1201, I'm sorry for any inconvenience caused. The servers sometimes experience technical issues leading them to go down for a while, by now them should be up and ready to play. Our developers are constantly improving the game in order to have the less inconveniences while playing it, so please be patient and I hope you understand. Any upcoming announce about new features, changes and downtimes will be said in our OFFICIAL PRO DISCORD so please tune in so you won't miss any news and downtimes. You could also type ^up in the #bot-commands channel to check the server status. Please let me know if you have any further question, and if I was able to solve your issue. Have a good day.

Hello dark224, I'm sorry for any inconvenience caused. As I've stated previously about disconnections, being the reason a server crash or by any other possibility to get you disconnected we can't offer any compensation as it would be unfair for those who already accepted their loss and weren't given any money or progress. I'm really sorry about your situation but I hope you can understand this. Please let me know if there's anything else you may need apart of compensation as I explained you why this cannot be given. Have a good day.

Hello again SplitMario, Yes, as I told you, once you post your request it will count once you reach the 3 months so you don't need to worry just to post your request. Keep in mind to complete the requirements and post your request here, you can check the requirements there too, and your post must be with the following format:

Hello Mikami, I'm sorry for any inconvenience caused. However I could see that your ferroseed was given back a couple of hours after the other pokemons were given back, and that you also lend your ferroseed again successfully as it got given back. So you should have your Pokemon by now. Could you confirm me this information, and please tell me if your issue has been solved. Looking forward for your answer, have a good day.

Hello XPTxLOFS, I'm sorry for any inconvenience caused. The servers sometimes experience technical difficulties that turns them down, now them are back online. Our developers are constantly improving the game in order to have the less inconveniences while playing it, so please be patient and I hope you understand. Any upcoming announce about new features or changes and downtimes will be said in our OFFICIAL PRO DISCORD so please tune in so you won't miss any news and downtimes. You could also type ^up in the #bot-commands channel to check the server status. Please let me know if you have any further question, or if I was able to solve your issue. Have a good day.

Hello SplitMario, I would like to tell you that you are able to post your request before in your case but it won't have effect until you have 3 months. I hope I was able to solve your issue, please let me know if you have any further questions. Have a good day.

Hello DexEnterion, In the future please remember to use our EVOLUTION & DELEVELING REQUEST MEGATHREAD if you would like to request our help to trade evolve your pokemon. Keep in mind that you'll need to tell us your server, your in-game name and your GMT Timezone in your post. As your request has been resolved I'll proceed to close this thread and mark it as solved. Have a good day!

Hello Tylerchu, I'm sorry for the inconveniences caused. This is a bug that happen sometimes when you want to teach a move to your Pokemon(LevelUp, TM, Tutor or Move Relearner) In order to fix this problem could you please follow the next procedure: Delete all the PRO files that you have (.zip and remaining files too). Restart your computer/device. Download the game from here. After you've done all the steps the bug should be fixed letting you now teach your Pokemon a move. Unfortunately we are not able to refund you any amount of money you could have lost due to this error as it would be unfair for those who accepted their loss by bugs if we restore your money and not the their money or progress. And our tools do not let us track how the money of an user get spent so we can't verify and refund at all. I'm sorry if this wasn't what you wanted to hear, and hope you understand. Please let me know if you have any further questions, or if your issue has been solved. Have a good day.

Hello dark224, I'm sorry for any inconvenience caused. Unfortunately if you get disconnected while doing the Bug Catching Contest it will lead you to forfeiting the contest and I'm sorry to tell you that you will need to wait the global cool down at 00:00 GMT+0 to be able to enter the contest again, about being disconnected while playing it could be caused by mainly 2 options: Server Crashing or Your connection problems. If the problem was caused by our server crashing, I'm again sorry about it, and I would like to tell you that our developers are constantly improving the game in order to have the less inconveniences while playing it, so please be patient and I hope you understand. Any upcoming announce about new features or changes and downtimes will be said in our OFFICIAL PRO DISCORD so please tune in so you won't miss any news. You could also use the command ^up in the #bot-commands channel to get the server status. If the problem was caused by connection issues by your end, make sure to get a the better connection possible is a good way to improve and get less problems while playing or doing anything in the Internet, if this indeed happened please try the following suggestions: Call your Internet provider. Troubleshoot your hardware. Opt for a wired connection if you are using a wireless connection. Turn off Bandwidth-Hogging Plugins and Apps. Try a new DNS Server. There is no real fix for this and we cannot either restart your cool down of your bug catching contest, keep in mind that our team is always working on solving the server issues and fix as fast as possible any issue that may affect a loss on users progress. I'm sorry about your situation but I hope you understand this. Let me know if there's something you still don't have clear and if you have any further questions. Have a good day.

Hello DJonasty, I'm sorry for any inconvenience caused, and I want to let you know that your Shiny Umbreon mount is actually held by an Anorith that you have on your PC. Also there are some other items held by some of your pokemons in your PC: Beldum has a Tree Axe Spearow has a Ghost Outfit 13 Parasect has Black Suit Shuckle has a Gyarados Mount. I hope this information is enough in order to help you, and if you still have some items that you are missing please let us know so we can help you. Have a good day.

Hello Gaydn, This is a bug where sometimes it won't let you teach or learn any move to your Pokemon by any way teachable(TM, Tutor or Move Relearner). If this bug persists I suggest to re-download the client from: here. As your issue has been solved I'll proceed to lock this thread. Have a good day.

Hello AryanAlain2, I'm sorry for the inconvenience caused. The Pokemon in any account can either be lost by trade or by deleting them, in your case I could see them were traded quite a while ago, here's a list with your recent trades: [spoiler=Trade logs] ###Moni756 - December 29th 2018, 11:28:18 Given trade objects - AryanAlain2 ID: 97 Hypno FORM: 0 Lvl: 100 UID: 22304606 ID: 38 Ninetales FORM: 0 Lvl: 100 UID: 22423251 ID: 297 Hariyama FORM: 0 Lvl: 95 UID: 22109363 ###A.nusha - December 29th 2018, 12:35:57 Given trade objects - AryanAlain2 ID: 160 Feraligatr FORM: 0 Lvl: 100 UID: 15598051 ###A.nusha - December 29th 2018, 12:35:25 Given trade objects - AryanAlain2 ID: 205 Forretress FORM: 0 Lvl: 100 UID: 15662207 ID: 713 Avalugg FORM: 0 Lvl: 100 UID: 4370535 ID: 625 Bisharp FORM: 0 Lvl: 100 UID: 15960530 ID: 149 Dragonite FORM: 0 Lvl: 100 (Leftovers) UID: 14664920 ID: 94 Gengar FORM: 0 Lvl: 100 UID: 14952813 ###A.nusha - December 29th 2018, 12:34:20 Given trade objects - AryanAlain2 ID: 475 Gallade FORM: 0 Lvl: 100 UID: 11188860 ID: 468 Togekiss FORM: 0 Lvl: 100 UID: 15344129 ID: 212 Scizor FORM: 0 Lvl: 100 UID: 16203109 ID: 635 Hydreigon FORM: 0 Lvl: 100 UID: 15384175 ID: 26 Raichu FORM: 0 Lvl: 100 UID: 13730150 ###Aryanash2 - September 22nd 2018, 7:04:30 Given trade objects - AryanAlain2 ID: 653 Fennekin FORM: 0 Lvl: 21 UID: 18031467 ID: 171 Lanturn FORM: 0 Lvl: 100 UID: 16406643 ID: 387 Turtwig FORM: 0 Lvl: 25 UID: 17953629 ID: 123 Scyther FORM: 0 Lvl: 30 UID: 17176916 ID: 524 Roggenrola FORM: 0 Lvl: 12 (Manectric Mount) UID: 16434002 So I may ask you if you have authorized these trades, and if these aren't the pokemons you are looking for please provide me the details of them (Nature, IVs and ID) so that way we can help you. Looking forward for your answer. Have a good day.