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Exotyc

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Posts posted by Exotyc

    Misc item missing , all TM/HM gone

    in General Support

    Posted

    20 hours ago, MeePlux said:

    After few server crash i continue and won my mega sceptile quest . Now im stuck at the cave because my misc item and tm/hm all gone . I cant use surf mount . Pls help 

     

     

    Hey there!

    I'm sorry for the inconvenience and the delay.
    The issue was already forwarded to the content scripters.
    As this issue was caused by the new server update, we require dev intervention.
    Please be patient on this one.

    Feel free to bump this post every 24 hours.

    Kind regards,
    Exotyc

    • Like 1

    I need an advice I'm in the process of getting mega stones for mudkip, but when I hit the last pokemon, I keep getting out of the game. I think this is a game bug, please help me

    in General Support

    Posted

    On 7/30/2021 at 3:11 PM, Gonizt said:

     

    Hi there!

    I'm sorry for the inconvenience.
    Could you please try to do it again?
    If you crash again, please give us as much details as possible so Testers are able to reproduce it.
    A video recording would help as well.

    Kind regards,
    Exotyc

    "Unexpected error occured" when trying to collect Moon Dust

    in Client Bugs; Music, Graphics, etc.

    Posted

    On 7/30/2021 at 5:57 PM, FireFlizzy said:

    Hi dear PRO developer team,

     

    thanks for this amazing game. I'm currently unable to resume the Cresselia quest. When I try to interact with the rocks where to find the moon dust, the error message "Unexpected error occured. Please report this to the staff" is displayed. Can you please help me out? 🙂

    Hey there!

    I'm sorry for the inconvenience.
    Please interact with the rocks again. It should be fixed now.

    Kind regards,
    Exotyc

    my chat failed

    in Client Bugs; Music, Graphics, etc.

    Posted

    On 7/30/2021 at 6:24 PM, Otz1002 said:

     

     

     

    my games dont have chat
    how to fix it ?
    i close it and open again
    but it still same
    i want to talk with friend pls help me

    Hey there!

    I'm sorry for the inconvenience.
    Could you please check if using a VPN solves your issue?

    Kind regards,
    Exotyc

    Restore pokemon

    in General Support

    Posted

    13 hours ago, Lely2043 said:

    i was yes, but the npc ate my elekid 10 seconds before the server crashed so i had to catch another one. At last i found another elekid and catched zapdos too so my problem is actually solved anyway ^^

    I'll lock this as resolved.
    Have a nice day!

    Newspaper streak problem

    in General Support

    Posted

    5 hours ago, Nagasak3 said:

    I bringed a treecko today for the newspaper 7 Day streak and got a reroll, and now i'm back where I catched the treecko in the first time, I don't have the reroll anymore and i've lost the streak too, it says i didn't bring the pokemon in time, but i gave it earlier today.

     

    Hey there!

    I'm sorry for the inconvenience.
    There is a very high chance that this was caused by the server crashes today and thus a rollback.
    Unfortunately, we don't have a way to check whether you really contributed your Pokemon or the time has ended.

    Furthermore, it would be unfair towards other users who had a similar situation in the past if we refund your item without any proof and not theirs.
    I'm really sorry once again as this might be very disappointing but please try to understand this.
    I'll lock this thread as we cannot proceed further.
    Have a nice day!

    Kind regards,
    Exotyc

    Erika Boss Error!

    in General Support

    Posted

    7 hours ago, Boombaby111 said:

    After I beat Erika, this message popped up. Kindly look into this.

     

    Hey there!
     

    I'm sorry for the inconvenience.

    We are aware of this issue and it has been reported to the devs already.
    It will be fixed when they found the issue.

    You may join the Official PRO Discord to stay up to date on the latest maintenances and fixes on any involved server issues.

     

    Kind regards,
    Exotyc

    Restore pokemon

    in General Support

    Posted

    10 hours ago, Lely2043 said:

    The server crashed at 14.50gmt+0 while i was starting the battle to catch zapdos. When backed up i found my character where was around 30 seconds before the crash. The gems are back in my bag and i can rechallenge the fight but the npc asks for an elekid again. I don't have the pic of the elekid i gave him but i caight it headbutting in love island and i have the ivs (attached pic). 

    catching one with those ivs took 2 days, can i have it back?

     

    Hi there!

    It seems like you were able to catch your Zapdos.
    Can you please confirm it?

    Kind regards,
    Exotyc

    Stuck

    in General Support

    Posted

    20 hours ago, Destroyers said:

    I already done the missing meow on six island. And this guy still there.is that your problem? 

    Hi there!

    I'm sorry for the inconvenience.
    This should be fixed now as it was probably caused by a server rollback.
    You can proceed further.

    Kind regards,
    Exotyc

    Leftovers

    in General Support

    Posted

    On 7/28/2021 at 10:01 PM, Skylands said:

     

    Hi Exotyc,

     

    Yes, I currently have one equipped to Growlithe and one in my inventory. I should have been more specific in my original post.

     

    I have been playing PRO for over a week now and earned a total of (4) Leftovers in my Kanto playthrough so far. Two from Dig Spots, one from hidden item in S.S. Anne, and one from catching Snorlax with Leftovers as a held item. The first time I lost one of the Leftovers after removing it from my Pokémon was before Rock Tunnel, and the second time last night on Route 16.

    Hi again, sorry for the delay. 

    I've checked your trades and history of all Pokemon that might have held a Leftovers.
    However, I could not find anything that matched.
    Furthermore, we don't have any other tools to verify it.
    Thus, it's impossible for us to refund the 2 Leftovers.
    However, you may find new Leftovers in the trade chat as they are cheap and common.
    There is also a way to find Leftovers in the wild from certain Pokemon, but due to the Reborn bot (Link to the Official Discord server) not working correctly at the moment you cannot use the command ^item Leftovers which shows the Pokemon who hold Leftovers.

    I'll lock this now as we cannot proceed further.

    I hope you understand.
    Have a nice day!

    Brock boss bugged

    in NPC & Scripting Bugs

    Posted

    6 hours ago, bertosky said:

    I know im not the only one affected by it, but would be nice to get back the focush shash i used if you can do it.

    Thanks.

    Hey there!
     

    I'm sorry for the inconvenience.

    We are aware of this issue and it has been reported to the devs already.
    It will be fixed when they found the issue.

    You may join the Official PRO Discord to stay up to date on the latest maintenances and fixes on any involved server issues.

    We currently cannot guarantee whether the rewards can be gained after the fix or the used items being refunded. Please be patient on this.

     

    Kind regards,
    Exotyc

    Excavation site not working

    in NPC & Scripting Bugs

    Posted

    6 hours ago, Swaz said:

    When I tried to do excavation site there was dialog box popping saying that "An unexpected error has occurred. Please report the problem to staff team" . So I request Pro staff team to help me out with this problem. I have also posted the pic regarding this. I hope my problem will be resolved as soon as possible. Thank you 🙏.

     

    Hey there!
     

    I'm sorry for the inconvenience.

    We are aware of this issue and it has been reported to the devs already.
    It will be fixed when they found the issue.

    You may join the Official PRO Discord to stay up to date on the latest maintenances and fixes on any involved server issues.

     

    Kind regards,
    Exotyc

    exca/bosses/safari/caught date checker not working

    in NPC & Scripting Bugs

    Posted

    6 hours ago, Primeninja223 said:

    unexpected error in exca sites/ safari / bosses and caught date checker 

    Hey there!
     

    I'm sorry for the inconvenience.

    We are aware of this issue and it has been reported to the devs already.
    It will be fixed when they found the issue.

    You may join the Official PRO Discord to stay up to date on the latest maintenances and fixes on any involved server issues.

     

    Kind regards,
    Exotyc

    NPC not working

    in NPC & Scripting Bugs

    Posted

    6 hours ago, Yeuos said:

    Bosses not working, conrad NPC in celadon mart 1 also not working

    Hey there!
     

    I'm sorry for the inconvenience.

    We are aware of this issue and it has been reported to the devs already.
    It will be fixed when they found the issue.

    You may join the Official PRO Discord to stay up to date on the latest maintenances and fixes on any involved server issues.

     

    Kind regards,
    Exotyc

    Error on excavation

    in NPC & Scripting Bugs

    Posted

    6 hours ago, jovensoares said:

    Hello there's this error in the wondrous and draconic site, the others were fine earlier...

    error.jpg

    Hey there!
     

    I'm sorry for the inconvenience.

    We are aware of this issue and it has been reported to the devs already.
    It will be fixed when they found the issue.

    You may join the Official PRO Discord to stay up to date on the latest maintenances and fixes on any involved server issues.

     

    Kind regards,
    Exotyc

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