[Cant login]

On 8/27/2021 at 4:32 PM, SToxIC said:

I havent been playing for a couple months and want to go back to PRO, but I cant login anymore. Always says "Failed to connect to server".

Tried to reset my password but still cant login.

Hi there!

I'm sorry for the inconvenience and delay.
Is it possible that you're playing on phone with mobile data?
Please try to use WIFI.

Kind regards,
Exotyc

[Glitch]

On 8/31/2021 at 5:02 PM, WhitoRabbit said:

Hey i have a problem so im on the 6th badge but i spoke to may when i beat the fire gym but she never gave me goggles   

 

Hi there!

I'm sorry for the inconvenience.
It seems like you were able to complete the Hoenn story.
Please confirm it.

Kind regards,
Exotyc

[Chesto berry not working in random battles]

16 hours ago, Kboww said:

i used rest the turn before this and right after during the next turn i was still asleep and still holding the chesto

Hi there!

First of all, thanks for taking the time to report this.
The issue is known and has been reported already.
There's unfortunately no ETA when it will be fixed.

Kind regards,
Exotyc

[Cave glitch]

On 8/26/2021 at 12:21 AM, Chicky said:

Hi, every time i enter a cave if i take 5 steps more or less, have a wild or pve battle i glitch and i need to close the app and restart it gor it to work.

 

I play on sumsang android.

Hi there!

I'm sorry for the inconvenience and the late reply.
Could you please send us a screen recording of your issue?

Kind regards,
Exotyc

[Unable To Leave Guild]

On 8/27/2021 at 6:59 PM, Orobashi said:

Hello PRO Team,

 

For some reason, I'm unable to leave my Guild on Gold Server both by using /gleave nor by pressing the button on the UI. Both actions return nothing, not even an error message. I have also tried to relog multiple times, but it ended to no avail. I know that this might be more suitable in General Support since I may need assistance to manually remove my Guild from the DB or the Staff Tools, but I'm posting it here since its a bug that might also happen to someone else. Thank you in advance!

 

 

 

 

Hi there!

I'm sorry for the late reply.
It seems like you were able to leave the guild.
Please confirm it.

Kind regards,
Exotyc

[I lost Vampire Eyes on my character on PRO]

17 hours ago, vid646 said:

Bumb

You logged on the wrong server.
It seems like you have the vampire eyes on the silver server.

[Chat blocked]

13 hours ago, drmeow said:

When I press the wrench, all I get is help and guild. Very unsure what is going on!

Thank you for getting back to me. 

You can add the channels manually back by pressing the Create/Join button or with the command /cgjoin [Channel].

Here are the basic channel names:

Spoiler

 

[Forgot password glitch]

12 hours ago, JustTesting said:

yes ty it worked.

 

 

I'll lock this as resolved.
Have a nice day!

[Still need help getting my other account please]

5 hours ago, IcmoneyI said:

I try asking about my account  no body respond after  my last reply  im just  trying to get my R1cmoney account back thats all 

Hi there!

You had a reply on your latest post.

Kind regards,
Exotyc

[Mega mount]

11 hours ago, khanhphamm said:

ty very much

 

Locked as resolved.
Have a nice day!

[A zoobat or a golbat blocking]

14 hours ago, Eduard83636 said:

Yes, when u ener mt. Coronet, on the right there is a smashable rock. U take that route for giratina. When u enter, thats rhe route and theres only one pokemon npc. Thats the one. Cant travel to add image cuz im poor. But i know that on that route theres eviolite. The zubat blocks u between stones, check his movement. Bye. 

The Zubat has changed its path now and won't block the player anymore.
I'll lock this thread as resolved.
Have a nice day!

[Wrong Player Mailbox]

4 hours ago, acacio2001 said:

Hello, my friend ( hramos01-gold server ) tried sent a coin capsule to ur another account ( hramos00 ) but he sent to another player ( hramos ).is there a way to recover the item?

Hi there!

I'm sorry for the inconvenience.
I've forwarded the issue.

I'll reply once I have an answer.

Kind regards,
Exotyc

[Mega mount]

9 hours ago, khanhphamm said:

Hello, i'm newbie and i want to ask, if i evole my mount to mega, and then i de-evole it, can i get back my money that i used to evole it?

Hi there!

De-evolving a mount won't give you the ressources back.

Kind regards,
Exotyc

[Quero saber se posso tomar ban]

On 8/24/2021 at 12:22 AM, Kira3 said:

Quero usar o mouse no celular, porém tenho que usar aplicativo, tenho medo de levar ban, queria saber se e possível eu usar o mouse no celular sem ter risco de ban, o aplicativo que eu iria usar se chama "octopus" 

 

Hi there!

I'm sorry for the inconvenience.
You are allowed to use a mouse for your phone. Same goes for controllers.

Kind regards,
Exotyc

[Chat blocked]

On 8/23/2021 at 2:49 AM, drmeow said:

Hi there, curious to know if I am quiet banned or not. I only have two options for my chat; help and guild. If I am banned, how long am I banned for you?

Hi there!

I'm sorry for the inconvenience and delay.
You're not quiet banned.
Do you have the different chats enabled in the channel settings?
You can access it by pressing the wrench on the right bottom corner.

 

Kind regards,
Exotyc

[Is there a way to simulate bosses?]

On 8/23/2021 at 9:40 PM, Kaduku said:

Im looking for some way to fight bosses without any rewards or cooldowns, I tried showdown but I cant simulate it very well since I cant use moves on 0pp, attempt to use disabled moves, and set EVs above 252, I also tried battling an alt but that won't work for the same reasons. Is there something I can use somewhere? It doesnt have to be in-game just usable.

Hi there!

I'm sorry for the inconvenience and delay.
Unfortunately, there is no way ingame or outside to fight bosses without getting any rewards or cooldown.

Kind regards,
Exotyc

[evolution bug]

On 8/23/2021 at 1:35 AM, DarthXD said:

I already noticed this some time ago
  when leaving and entering the game the pokemon asks to evolve but does not evolve when clicking yes

 

Hi there!

I'm sorry for the delay.
We were not able to reproduce it.

Are you still facing this issue?
If so, please try to record it.

Kind regards,
Exotyc

[I lost Vampire Eyes on my character on PRO]

7 hours ago, vid646 said:

Hi PRO's staff,

 

I had a Vampire Eyes item for a long time when I played the Halloween event.

Today, I logged in on the game by my mobile. I had no seen Vampire Eyes on my character's face.

But there is a strange item which was putting on the face place like the screenshot below:

 

I have tried to tab on it to know what is it, so the item was withdrawed back to the backpack.

After that, I open my backpack and see the strange item is Rollcake. I wonder my Vampire eyes was replaced by strange item like this?

 

I would like to get back my item "Vampire eyes".

Please help resolve this issue.

 

Thank you in advance,

Phat - vid646.

Hi there!

I'm sorry for the inconvenience.
I've forwarded the issue.
In the meantime, please be patient.
Feel free to bump your thread every 24 hours.

Kind regards,
Exotyc

[Madeline In Viridian]

On 8/20/2021 at 4:44 PM, SirChancelot said:

Madeline in viridian is missing her text if you decide not to trade her. 
 

Hi there!

Thanks for the report first of all.
This issue only comes after a script ends. 
It does not impede your progress.
It will be fixed soon.

Kind regards,
Exotyc
 

[Forgot password glitch]

On 8/23/2021 at 10:22 AM, JustTesting said:

hello i have 3 accounts so today when i tried to reset the pass of my 3 id it said username doesn't exist and my friend have the ss of that account in his friend list.in the 1 photo u can see Nsgdivyansh in the friend list but in the 2 pic it says username doesn't exist please help my time is getting wasted i would have done region by this time!!

 

Hi there!

I'm sorry for the inconvenience and delay.
Could you please use a different browser and reset your password again?

Let me know if it worked.

Kind regards,
Exotyc

[Did not get 2x - 1iv lock reroll]

1 hour ago, LordNaitik2004 said:

@Exotyc sir its been 2 weeks and no reply....

It might take longer as we need Dev intervention to fix it.
Unfortunately, one of the dev is currently moving to a new flat which delays this a bit.

[Diancie Quest Merilyn not here]

On 8/23/2021 at 9:35 PM, Looni said:

ok sorry i foud the lights u can close the post

 

Locked as resolved.
Have a nice day!

[Legendary Move Tutor!!]

19 hours ago, JustTesting said:

yes ty for telling I completed the quest

Locked as resolved.
Have a nice day!

[A zoobat or a golbat blocking]

On 8/21/2021 at 8:54 PM, Eduard83636 said:

There is in mt. Coronet a zoobat or golbat npc, forgot at the moment, in its way it goes thru a space between 2rcks and a wall. If u stand there it will block you permanently. It took me lots and i mean lots of resets to get out so maybe you will change that. With respect Eduard83636. 

Hi there!

I'm sorry for the delay.
Could you please tell us the exact location or map name?

Kind regards,
Exotyc

[Cannot mega evolve mount]

On 8/19/2021 at 6:04 AM, binbau10 said:

Hi, when i click the button "Buy for 200 PVE coins", it do nothing. I got the Houndoomite and the Houndoom mount, and also 200 PVE coins.

 

Hi there!

I'm sorry for the inconvenience and delay.
The NPC is working correctly as I've tested it.
Do you still have the issue?

Kind regards,
Exotyc