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Kvar

Community Coordinator
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  1. Kvar's post in Silver server error was marked as the answer   
    @migsilva
     
    Could you try resetting your password here? This is a common bug that happens often after an Account Merge 🙂
  2. Kvar's post in Quest de Sinnoh was marked as the answer   
    Saludos, @Spectre21
     
    Si caminas de vuelta a la ruta 101 y 103 deberías poder continuar las batallas en las que estabas y progresarás en la quest 🙂
  3. Kvar's post in reverse a trade was marked as the answer   
    Greetings, @Edo

    After our Trade Moderators have reviewed your issue, it seems you have been able to return the pokemon yourself 🙂

    In the future, use the Region Locked Megathread for this kind of issues.

    Kind regards,
     
    Kvar
  4. Kvar's post in bug del juego was marked as the answer   
    Saludos, @Scorbunny666

    Mis disculpas por las molestias. Este bug se arregló recientemente. Puede intentar descargar la versión más reciente del cliente del dispositivo que le corresponda después de borrar sus archivos de PRO?
     
    Espero su respuesta,
     
    Kvar
  5. Kvar's post in I just now started johto why can't I use surf outside battle was marked as the answer   
    Greetings, @Shivanaveen

    As mentioned above, each time you enter a new region you will need to beat each required badge in each region to be able to use HM Surf. You should also be able to use other HM such as Cut and Flash immediately upon entering the region. I hope this has resolved your issue.

    In Johto, you will need the 4th Badge.
    In Hoenn, the 5th Badge.
    In Sinnoh, the 5th Badge.

    Kind regards,
     
    Kvar
  6. Kvar's post in I need an account reset was marked as the answer   
    Greetings, @MoistCarrot

    My apologies for the inconvenience. We have forwarded your request and it will be resolved as soon as possible.

    Kind regards,
     
    Kvar
  7. Kvar's post in Dig and Headbutt attacks was marked as the answer   
    Greetings, @Svarli
     
    My apologies for the inconvenience. As mentioned above, Dig Spots, Headbutts and Excavations are temporarily disabled as our developers work on resolving the issue that is causing the server crashes. Stay up to date to the newest announcements in the Official PRO Discord's #announcements channel.

    You will be updated when the issue is resolved.

    Kind regards,
     
    Kvar
  8. Kvar's post in I want to know date of server transfer was marked as the answer   
    Locked as resolved 🙂
  9. Kvar's post in Lost Aromatisse was marked as the answer   
    Greetings, @ehren1337

    I sincerely apologise for the inconvenience. I am afraid there is nothing we can do, as the Aromatisse was not caught and thus not stored in the Database 😞 I hope you can understand.
     
    Kind regards,
     
    Kvar
  10. Kvar's post in El server se reinicio en Mt. Pyre Exterior was marked as the answer   
    Saludos, @Diego13XL

    Lamentamos los posibles problemas ocasionados por los crash de servidor ocurridos durante los últimos días. Nuestros desarrolladores están trabajando en arreglar todos los posibles errores que puedan ocurrir.

    Por desgracia, no podemos devolver los items perdidos en los crash ocurridos ya que nuestras herramientas no pueden recuperar los items usados durante el crash. Le pedimos disculpas por ello.

    Kvar
  11. Kvar's post in Please help me mods was marked as the answer   
    Greetings, @Zahir56

    As @Sandeepkr2amentioned above, you can use a Mysterious Candy to evolve your Tepig. You can purchase a Mysterious Candy for 5000 pokedollars in Celadon Department Store, or you can also purchase it for PvE and PvP Coins. Afterwards, use the Mysterious Candy in the same way you would use a Rare Candy. It will make Tepig evolve.
     
    Kind regards,
     
    Kvar
  12. Kvar's post in ability changed was marked as the answer   
    Greetings @cyw753

    Could it be that the wild Solosis used Skill Swap on your Tangrowth (which has Regenerator), and then you captured it?
    When you capture a pokemon that has the Trace ability or used a move like Skill Swap or Role Play, it will wrongly display the ability it has copied in battle instead of the original ability it had.
    In your PC, it will display the correct ability.

    Looking forward to your response.
     
    Kind regards,
     
    Kvar
     
  13. Kvar's post in (Android) I can't connect to the server was marked as the answer   
    Greetings, @Diros21

    I apologise for the inconvenience. The servers are currently down to a maintenance and database backup for the monthly Ladder Reset.
     
    You can stay updated on the latest maintenances in the Official PRO Discord Server.

    Kind regards,
     
    Kvar
  14. Kvar's post in Server down? was marked as the answer   
    Greetings, @Outlift

    I apologise for the inconvenience. The servers are currently under maintenance due to a database backup and monthly Ladder Reset.

    You can find more information on the frequent updates and maintenances in the Official PRO Discord Server.

    Kind regards,
     
    Kvar
  15. Kvar's post in Rockruff evo was marked as the answer   
    Greetings, @Limit

    The issue is currently known and as Norex mentioned above, it is not available yet. We are currently working on it!

    If you have any other questions please let us know.
     
    Kind regards,
     
    Kvar
  16. Kvar's post in Missing Masterballs and Rare Candies was marked as the answer   
    Greetings, @RayonDX

    Glad to know your situation was resolved 🙂 do not worry, you can report any incidences or doubts you may have in the future. I'll now be locking this thread.

    This could've been caused by the Heatran Quest, where some of your items will be taken at the beggining of the quest and they will be returned once you speak to the NPC Buck. If you happen to have any other issues, please do not hesitate to ask us!
     
    Kind regards,
     
    Kvar
  17. Kvar's post in My pkm dont recieve EXP point after defeat NPC was marked as the answer   
    Greetings, @quangdtq

    I apologise for the inconvenience. Unfortunately, if you lost to the NPC in the first fight, you will not gain EXP in the rematch either.
     
    If you have any other questions, please let us know.
     
    Kind regards,
     
    Kvar
  18. Kvar's post in Odd healing item usage/consumption timing was marked as the answer   
    Greetings, @ParaTheDoX

    The issue should now be fixed and live after the next server crash/restart 🙂

    Kind regards,

    Kvar
  19. Kvar's post in Disable (The move) bugged was marked as the answer   
    My sincerest apologies for the delayed response. I've forwarded the issue to our developers.
     
    Kind regards,
     
    Kvar
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