Thaloras

Hello, thank you for reaching out and I'm sorry for the inconvenience this may have caused. Examining the entrance will allow the player to enter the hideout, on the condition that it is the current point of the story, that is right after completing Mt. Pyre's Magma Encounter and receiving the Blue Orb and Red Orb. Furthermore, it is not possible to return inside once the hideout has been completed. The Magma encounter ends after seeing the event with the two leaders and Jackson at the very end of the summit and speaking with the old man. If you interacted with the entrance at the right time in the story, can you please send the screenshot of what the old man says, if you are still on that part of the story? Looking forward to your answer.

Hello, Thank you for reaching out to us and sorry for the inconvenience that may have caused. If you want to, we can re-merge your account correctly, but, if you do any trades on your account, that wouldn't be possible anymore. About the evolution data, we cannot do anything about it, since the account was merged incorrectly, you would have to get the "caught" and "evolution" data again. Looking forward to your response.

Hello, Thank you for reaching out to us. It looks like the game is missing a required folder. I would suggest that you reinstall the game. If that doesn't fix your issue, feel free to contact us again. Before doing that, can you send me a screenshot of the contents in the PROClient folder? Looking forward to your answer.

Hello, Thank you for reaching out to us. I'm not 100% sure on what is your problem, would you mind explaining it a bit more in depth? Is it about a Coin Shop? If it's a problem with the Coin Shop, you should click on orange button that says "Get Coins" and from there select the amount of Coins you would like to purchase. Fill out your information and the Coins should appear on your account pretty soon after. Looking forward to your response.