Hi there, we not offer for reset player process, however, you are entitled to create another account as the rules state you can have only 2 per e-mail address (You are permitted to have 2 accounts per email address and up to 4 per person) or play in other servers as per server have different save. And then you can trade it by yourselves (need same server).
Staff will not disable, delete, or reset your account without specific reason. Sorry for your inconvenience.