I've got no problems with him having a busy life, it's perfectly understandable. But I will never understand, nor believe that he cannot find an hour in a week's time, which probably is more than enough, to reset the ladder. Patience is no issue, but it seems like he doesn't pay enough attention.
You, not Shane, letting us know that he's busy also tells a lot. Logging into the forum using a smart device and posting "I'm busy" takes less than 2 minutes.
2 mins is the time used for reset the ladder..