Nebulas

Hi there Your Red server progress is still intact, it has not been deleted. You must first merge your Blue and Red server accounts to play again on the Silver Server. Follow the merge steps to succesfully merge your account. How to merge: [spoiler=Step 1]Log into your dashboard and click the [Merge is required] button: [spoiler=Step 2]Select the desired merge option; once you get the successful merge dialogue, you're done! In your case, you would have to select the Red Server as your main account. if you have some errors while doing the merge, please do check the Common Merge Errors: FAQ. With this said, I wish you a good day! Kind regards - Nebulas Dedicated Support Team

Hi there Your Red server progress is still intact, it has not been deleted. You must first merge your Blue and Red server accounts to play again on the Silver Server. Follow the merge steps to succesfully merge your account. How to merge: [spoiler=Step 1]Log into your dashboard and click the [Merge is required] button: [spoiler=Step 2]Select the desired merge option; once you get the successful merge dialogue, you're done! In your case, you would have to select the Red Server as your main account. if you have some errors while doing the merge, please do check the Common Merge Errors: FAQ. With this said, I wish you a good day! Kind regards - Nebulas Dedicated Support Team

Hi there Could you please attach your crash log in a reply here? I'll be able to further assist then. Kind regards - Nebulas Dedicated Support Team

Hi there You must first login on the PRO Dashboard. After that, you'll be able to reset your password with the [Change] button. An email will be sent to your mail adress to change your current password. Hope this helps, and with this said, I wish you a good day! Kind regards - Nebulas Dedicated Support Team

Hi there Could you please provide the screenshot of your missing Pokemon? Kind regards - Nebulas Dedicated Support Team

Hi there Your progress on the Blue server is still intact. You have to merge your Red Server and Blue Server account first to play on the Silver Server. Follow the merge steps to succesfully merge your account. How to merge: [spoiler=Step 1]Log into your dashboard and click the [Merge is required] button: [spoiler=Step 2]Select the desired merge option; once you get the successful merge dialogue, you're done! In your case, you would have to select the Blue Server as your main account. if you have some errors while doing the merge, please do check the Common Merge Errors: FAQ. With this said, I wish you a good day! Kind regards - Nebulas Dedicated Support Team

Glad to hear your issue has been resolved, thus, I'll now lock this topic. Have a nice day! Kind regards - Nebulas Dedicated Support Team - Locked -

Hi there If you have a black screen instead of the login screen when you start your game client, here are the quick steps to follow for an easy fix: ▪︎ Change your desktop screen resolution ▪︎ Launch your PRO game client ▪︎ Revert your resolution change back to your initial one You might also want to install the latest Display Driver updates, and Windows Updates. Please let me know if your issue has been resolved or not. Have a nice day! Kind regards - Nebulas Dedicated Support Team

Anytime! I'll now lock this topic, as you've successfully merged your account. Have a nice day! Kind regards - Nebulas Dedicated Support Team - Locked -

Hi there Sorry for the delay in response on your topic. We have forwarded your merge issue to those with higher power. Please be patient until this matter gets resolved. Thanks in advance, and with this said, I wish you a good day! Kind regards - Nebulas Dedicated Support Team

Hi there Your progress is stored on the Red server, it has not been deleted. You must first merge your Blue and Red server accounts to play again on the Silver Server. Follow the merge steps to succesfully merge your account. How to merge: [spoiler=Step 1]Log into your dashboard and click the [Merge is required] button: [spoiler=Step 2]Select the desired merge option; once you get the successful merge dialogue, you're done! In your case, you would have to select the Red Server as your main account. if you have some errors while doing the merge, please do check the Common Merge Errors: FAQ. With this said, I wish you a good day! Kind regards - Nebulas Dedicated Support Team

Hi there Rageblade I have forwarded your issue to those with higher power. Please remain patient until further notice. Thanks in advance, and with this said, I wish you a good day! Kind regards - Nebulas Dedicated Support Team

Hi there You used to play on the Red Server, and you progress is still intact. You joined the Gold Server which used to be the Yellow Server. You have to merge your Red Server and Blue Server account first to play on the Silver Server. Follow the merge steps to succesfully merge your account. How to merge: [spoiler=Step 1]Log into your dashboard and click the [Merge is required] button: [spoiler=Step 2]Select the desired merge option; once you get the successful merge dialogue, you're done! In your case, you would have to select the Red Server as your main account. if you have some errors while doing the merge, please do check the Common Merge Errors: FAQ. With this said, I wish you a good day! Kind regards - Nebulas Dedicated Support Team

Hi there A better release system and a new storage system has been suggested many times before. There is, however, no ETA on when new things get implemented into the game. Please keep an eye out for the Announcements Subforum as new updates get posted there. With this said, I wish you a good day! Kind regards - Nebulas Dedicated Support Team

Hi there Your progress is stored on the Blue server, it has not been deleted. You must first merge your Blue and Red server accounts to play again on the Silver Server. Follow the merge steps to succesfully merge your account. How to merge: [spoiler=Step 1]Log into your dashboard and click the [Merge is required] button: [spoiler=Step 2]Select the desired merge option; once you get the successful merge dialogue, you're done! In your case, you would have to select the Blue Server as your main account. if you have some errors while doing the merge, please do check the Common Merge Errors: FAQ. With this said, I wish you a good day! Kind regards - Nebulas Dedicated Support Team

Hi there It seems that you've already successfully merged your account, thus, I'll now lock this topic. Have a nice day! Kind regards - Nebulas Dedicated Support Team - Locked -

As explained by Spacemuffin and hahahaka, you do not receive experience from them, as this is a way to prevent easy EXP gain and to make progressing a bit harder. This is also the case when you lose to a Gym Trainer. When you first battle a Gym Leader, you receive EXP. When you lose a Gym fight and go rebattle the Leader, you will not receive EXP. As everything has been cleared up, I'll now lock this topic. Have a nice day! Kind regards - Nebulas Dedicated Support Team - Locked -

Hi there Have you already tried to install the latest windows updates and graphic drivers? If you have an Avast Antivirus by any chance, downgrade it to Version 7, as Version 8 may cause this sort of crash. Make sure to add the game as an exception in your Antivrus to prevent other crashes. Let me know if this solved your problem, or not, and with this said, I wish you a good day! Kind regards - Nebulas Dedicated Support Team

Hi there KoooBiii Your progress is stored on the Blue server, it has not been deleted. As Spacemuffin mentioned, you must first merge your Blue and Red server accounts to play again on the Silver Server. Follow the merge steps to succesfully merge your account. How to merge: [spoiler=Step 1]Log into your dashboard and click the [Merge is required] button: [spoiler=Step 2]Select the desired merge option; once you get the successful merge dialogue, you're done! In your case, you would have to select the Blue Server as your main account. if you have some errors while doing the merge, please do check the Common Merge Errors: FAQ. With this said, I wish you a good day! Kind regards - Nebulas Dedicated Support Team

Hi there The Rocket Grunts in Mt. Silver have a cooldown of 2 hours (real life hours) if you lose to them or disconnect in battle. Have a nice day! Kind regards - Nebulas Dedicated Support Team

As you've successfully merged your account, I'll now lock this topic. Have a nice day! Kind regards - Nebulas Dedicated Support Team - Locked -

Hi there The Silver Server crashed about 40 minutes ago. As the server is back up, I'll now lock this topic. Kind regards - Nebulas Dedicated Support Team - Locked -

It all depends on what kind of Android device you have, some apps might not work well, others might work better. As your issue has been resolved, I'll now lock this topic, and with this said, I wish you a good day! Kind regards - Nebulas Dedicated Support Team - Locked -

It looks like you've already successfully merged your account, thus, I'll now lock this topic. Have a nice day! Kind regards - Nebulas Dedicated Support Team - Locked -

HI there You can enter Dragon's Den once you reach the 8th city in the Johto Region, the entrance to the cave itself is found behind the Blackthorn City Gym. For more info about the storyline in Johto, follow the Johto Walkthrough Guide. -- The Dragon Shrine is located in the eastern part of the cave and is blocked by an officer NPC. You can enter it once you have 150 Evolutions and a Level 100 Dragon Type Pokemon. -- To reach Iron Island, you must first reach Canalave City, the city for your 5th Sinnoh Badge, and talk to the Sailor there to travel to the Island. Enter the caves in Iron Island and you'll end up in Iron Island B2F R More info about the storyline in Sinnoh can be found in the Sinnoh Walkthrough Guide. -- To be able to trade with others and type in the trade chat, you must gather 4 Kanto Badges. After that, you'll be able to access the chat and sell or buy Pokemon. More info about the trade terminology and the different rules regarding trades, can be found in the Trade Rules. -- You can enter Love Island by gathering 120 different Kanto Pokemon and have 38 Evolutions. After paying the 5k Pokedollar Fee to the Love Sailor, you'll be able to enter the Island. -- I'm not sure why you would have to deflect a Shiny Stone... But these are the following places where you can find them: Held by Togepi in Love Island One-off purchasable in Kanto Safari Zone for 20,000 Pokedollars Potential reward for defeating The Pumpkin King boss Purchasable from PvP Coin Shop in exchange for 5 PvP Coins -- Hope this helped you, and with this all said, I wish you a good day! Kind regards - Nebulas Dedicated Support Team