My account!

[Numenone]

Hey guys, just wanted to complain about my account.

 

I had it since red, blues and yellow servers, and now that it got both red and blue together, I can't access my red account

 

It says that my password or username are wrong.

 

But when I enter gold server, it works just fine.

 

Could you guys help me?

[Qeight]

~ Moved to the appropriate sub-forum ~

[Menrva]

Hey guys, just wanted to complain about my account.

 

I had it since red, blues and yellow servers, and now that it got both red and blue together, I can't access my red account

 

It says that my password or username are wrong.

 

But when I enter gold server, it works just fine.

 

Could you guys help me?

 

Hello Numenone,

 

I’m really sorry for this inconvenience. Your account still exists so do not worry. The Blue and Red servers were merged into the Silver server, and Yellow was renamed Gold. You simply need to merge your accounts in order to play. You can do this by logging into your dashboard. Please be careful to select the correct account as your main. Choosing the wrong account as your main will result in you story data being lost.

 

If you still receive an “Invalid Password/Username message after completing the merge, please change your password here. Make sure your new password contains both letters and numbers. This should resolve the issue.

 

You can find more detailed information about the merge errors here. For other information in general, you can view this post.

 

Again, I’m sorry for the inconvenience. Your account has not been lost, and you simply need to merge. Everything will be there once you complete this step. Let me know if this works for you. I hope you have a great day.