resolved Problems with my silver account

[Chemigoku]

Hey guys, I start the game but this happend, no pokemons, no money, no chat, and I can't move. I downloaded the game again, but nothing happends.

 

But the thing is, that this just happend on silver server, in gold I can play.

 

I add an picture to my game actually.

 

 

And sorry my english guys

[Xylos]

Hey guys, I start the game but this happend, no pokemons, no money, no chat, and I can't move. I downloaded the game again, but nothing happends.

 

But the thing is, that this just happend on silver server, in gold I can play.

 

I add an picture to my game actually.

 

[ATTACH=full]52444[/ATTACH]

 

And sorry my english guys

 

Hey chemigoku,

 

Im sorry for the inconvenience.

You already have re-downloaded the game but could you do it one more time? Make sure to delete all old PRO files before you re-download the game.

In case this does also not help, check out out troubleshoot:

 

Crash issues or other issues

 

 

▪︎ Win7 Guide

▪︎ Win10 Crash Fix

▪︎ Android Guide

▪︎ Mac Guide

▪︎ Linux/GNU Guide

▪︎ Black screen and Failed to load mono fix

 

 

Other solution for crash (follow 3 steps)

1. Unzip file without using WinRAR or 7zip

2. Disable anti-virus program

3. Restart computer

 

Mac UnZip Programs Suggestions

1. The Unarchiver

2. WinZip5

3. Keka

4. BetterZiip

 

Others solution:

Update driver and reinstall Direct X

 

Also, remember to delete all the past PRO clients and folders you might have in your device, including the temporary files (https://tinyurl.com/deletetempfiles), and even from the trashbin, before you download the new client.

 

 

Let me know the outcome.

 

Regards Xylos

[Chemigoku]

Hello Xylos, thanks for the help.

 

I tried a lot of things to that post, but nobody of that works of me, so I thought that was my W10 or something, so I tried to open the game in Android, and works on my android.

 

Later, I opened the game on my pc and... my character move! with all my pokemons.

 

Honestly, I don't know what happends but all is fine now, so thanks you very much

[Xylos]

Hello Xylos, thanks for the help.

 

I tried a lot of things to that post, but nobody of that works of me, so I thought that was my W10 or something, so I tried to open the game in Android, and works on my android.

 

Later, I opened the game on my pc and... my character move! with all my pokemons.

 

Honestly, I don't know what happends but all is fine now, so thanks you very much

 

Nice! Glad that the problem is solved. :)

Enjoy the game! ^^

 

Since the problem is solved, I will lock this topic now.

 

Kind regards Xylos