Zorall Posted December 2, 2018 Share Posted December 2, 2018 i'm having a porb with gold server when i try to login to gold servin it tlls me that the connction is lost but when when i tried to login into silver it worked just fine Link to comment Share on other sites More sharing options...
Xylos Posted December 2, 2018 Share Posted December 2, 2018 i'm having a porb with gold server when i try to login to gold servin it tlls me that the connction is lost but when when i tried to login into silver it worked just fine Hey Zorall, I'm sorry for this inconvenience. We had a small down time on the Golden server, can you try it again? In case it should not work, can you re-install the latest client? Make sure to delete all previous PRO versions before you install a new. Let me know your results. Regards Xylos Staff does not give any private support in personal messages. Please use the proper forum instead. General Support|Ban Appeals|Bug Resolution Link to comment Share on other sites More sharing options...
Zorall Posted December 2, 2018 Author Share Posted December 2, 2018 I've tried to redownload the game too many times but it's always the same outcome i still can't login into gold but i can login into silver Link to comment Share on other sites More sharing options...
Xylos Posted December 2, 2018 Share Posted December 2, 2018 I've tried to redownload the game too many times but it's always the same outcome i still can't login into gold but i can login into silver Okay. Please try following_ Crash issues or other issues ▪︎ Win7 Guide ▪︎ Win10 Crash Fix ▪︎ Android Guide ▪︎ Mac Guide ▪︎ Linux/GNU Guide ▪︎ Black screen and Failed to load mono fix Other solution for crash (follow 3 steps) 1. Unzip file without using WinRAR or 7zip 2. Disable anti-virus program 3. Restart computer Mac UnZip Programs Suggestions 1. The Unarchiver 2. WinZip5 3. Keka 4. BetterZiip Others solution: Update driver and reinstall Direct X Also, remember to delete all the past PRO clients and folders you might have in your device, including the temporary files (https://tinyurl.com/deletetempfiles), and even from the trashbin, before you download the new client. Let me know your result. In case it should not work, can you name me the exact login message? Regards Xylos Staff does not give any private support in personal messages. Please use the proper forum instead. General Support|Ban Appeals|Bug Resolution Link to comment Share on other sites More sharing options...
Zorall Posted December 2, 2018 Author Share Posted December 2, 2018 it works now thx Link to comment Share on other sites More sharing options...
Xylos Posted December 2, 2018 Share Posted December 2, 2018 Very nice! Can you tell me which step helped? May help for future cases. Staff does not give any private support in personal messages. Please use the proper forum instead. General Support|Ban Appeals|Bug Resolution Link to comment Share on other sites More sharing options...
Zorall Posted December 2, 2018 Author Share Posted December 2, 2018 deleted any thing pro related then empty the trash cthen restart the pc and redowload the game Link to comment Share on other sites More sharing options...
Xylos Posted December 2, 2018 Share Posted December 2, 2018 Okay, thank you for the information. :) Have a good day! Regards Xylos Staff does not give any private support in personal messages. Please use the proper forum instead. General Support|Ban Appeals|Bug Resolution Link to comment Share on other sites More sharing options...
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