i am having problems to log in to my account

when i start the game it says cannot connect to host

and a new screen appears. It says to type username and password

and then i say login silver and login gold

i clicked both and it says can not connect to server

pls tell me wat to do

i just downloaded and registered the game

but when i run the game it shows cannot connect to host

then a new screen appears saying to type my user name

and pass word i typed and i say login silver and login gold

i clicked on both and said cannot connect to server

i am pretty sure i typed the correct password

pls solve this

 

Hello @fortni8 .

 

I am sorry about the inconvenience this has cause you.

 

Before posting a Support Thread, please make sure to read THIS THREAD, as it contains common problems and issues and their solutions. If you are trying to connect to the game, have checked that the servers are online, and still receive the Cannot Connect to Server message, can you please completely reset your router and connection, and let me know how it goes?

 

Also, based on your issue, you can read this quote from the thread and find the solution for you.

 

• Are you using Proxy?
  Try not using it, and then test again
   
   
  
• Are you trying to play at home/work/school?
  Your school/work or any public connection, they could have had their IP blocked already or be blocking the game on their network, you would need to ask them to find if that's the case
   
   
  
• It could also be your provider blocking the game, which case you could try contacting your internet provider to try and get it unblocked as seen in this post
  You could also use a VPN although you should check you're allowed first.
  

 

 

 

A possibility is that your Internet Connection may not be strong or stable enough to be connected to the servers. Do you happen to disconnect or are unable to connect to other online games or web pages beside PRO?

 

I hope one of the solutions work for you. If these do not work, or one of them does, please do not hesitate to reply back. As such, I'll be waiting for your reply.

 

~Straubs

Edited October 9, 20196 yr by Straubs

Thank u @Straubs now i know wat the problem is

i put the same forum because no one is answering the old one sry about that

Edited October 9, 20196 yr by fortni8

Thank u @Straubs now i know wat the problem is

i put the same forum because no one is answering the old one sry about that

 

Hello again!

 

I'm glad that the issue was resolved. As such, I will be closing this thread. Just remember that every 24 hours, you can post a "bump" comment to move your thread up, so this way you do not have to create a new thread.

 

If anything else arises, or something is on your mind, please do not hesitate to make a post about it in the proper subforums.

 

I hope you have a good day!

~Straubs