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my rerol was just used and gone, and the iv came good


Lizardoo

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PBut I want to know what's going on in my account

Hi there,

 

I'm sorry for the inconvenience. I've spoken to the Developers regarding your account. It is possible that you might've declined the offer to keep the IVs and thus, your Pokemon was reverted to its original state. If you decline the offer, your reroll ticket would also be consumed. Unfortunately, there is nothing we can do about it in this case, as this is most likely an error in your part.

 

I'm truly sorry and I hope you understand.

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General Support PRO Reporting Punishment Policy Discipline Appeals

 

Please do not contact staff members for private support.

Share your questions on the forums, as they can then be of use to others.

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e "it's possible" I don't think so, but thanks for the "support" anyway

Hi there,

 

I'm sorry that we weren't able to satisfy your request. Please do be more careful in the future. Since there is no further action that can be taken, I will be locking this thread. Good luck and have a nice day!

Fluffles_Sig_Toge_Lurk_2.png

General Support PRO Reporting Punishment Policy Discipline Appeals

 

Please do not contact staff members for private support.

Share your questions on the forums, as they can then be of use to others.

Unsolicited messages will be sent to the Black Forest, never to be seen again.

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