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Hi @TanaSaysDance

I am terribly sorry for the caused inconvenience as well as the delay.

I've forwarded the issue to the CS team and it will be fixed.

Are you able to login at the moment so I can help you out of there?

Looking forward to your reply.

Thank you @Maisa,

 

Yes I can login now or at any time.

Edited October 14, 20205 yr by TanaSaysDance

Hello,

 

You should now be able to surrender directly after talking to Umbra.

Doing so will teleport you back to the Nightmare Entry.

 

kind regards

Hello @AlCedo,

 

Thank you so much; however I hate to bug the Cs team with another problem but, it would seem in fixing this issue I also no longer Have my Darkrai or Doublade I entered the quest with.

 

Is this somthing that could be fixed or do I simply need to redo the Darkrai quest?

 

Edit: After further looking I also have lost my clone bulbasaur acquired through the darkrai quest I will include a screenshot of said bulbasaur as well.

 

Here is a picture of the said Darkrai before the issue occurred.

Edited October 15, 20205 yr by TanaSaysDance
Picture Upload

22 hours ago, TanaSaysDance said:

Hello @AlCedo,

 

Thank you so much; however I hate to bug the Cs team with another problem but, it would seem in fixing this issue I also no longer Have my Darkrai or Doublade I entered the quest with.

 

Is this somthing that could be fixed or do I simply need to redo the Darkrai quest?

 

Edit: After further looking I also have lost my clone bulbasaur acquired through the darkrai quest I will include a screenshot of said bulbasaur as well.

 

Here is a picture of the said Darkrai before the issue occurred.

 

Hi, @TanaSaysDance

 

I'm sorry for the inconvenience.

I have informed the corresponding Staff Team to look into your issues.

In the meantime, please be patients.

I'll let you know as soon as I receive an answer.

 

Have a nice day.

Kind regards, HappyMango.

I have recovered your pokemon.

It should be placed at the last slot of your PC.

Can you check and tell if your pokemons are all restored?

I'll be waiting for your reply.

@HappyMango Thank you so much they are indeed there. 😊

 

You can close or lock this thread now I see now other issues.

14 hours ago, TanaSaysDance said:

@HappyMango Thank you so much they are indeed there. 😊

 

You can close or lock this thread now I see now other issues.

 

I'm glad that your problems have been solved 🙂

I'll now be closing the thread.

Have a nice day.