Whenever I login I always have to customize my character then after that when I'm at the game it has no hair and dress plus when I started playing there's no issue other than the first problem I reported but when I get to cerulean there's another problem whenever I'm encountering random pokemons the screen freeze I waited for about 1 and a half hour and it still doesn't move I know the game is still running cause the background audio is still playing please how do I fix this? 

Try to re-download PRO, from what I know there should be a fix for the customization bug in the newest version and maybe it fixes your other problem as well.

6 hours ago, VenDEATHa27 said:

Whenever I login I always have to customize my character then after that when I'm at the game it has no hair and dress plus when I started playing there's no issue other than the first problem I reported but when I get to cerulean there's another problem whenever I'm encountering random pokemons the screen freeze I waited for about 1 and a half hour and it still doesn't move I know the game is still running cause the background audio is still playing please how do I fix this? 

Hello @VenDEATHa27,

I'm sorry for the inconvenience.
As Norex has mentioned, you have to delete your old PRO files and redownload the new one from this link to solve the issue.

Kind regards,

Exotyc

I already re download the new client a few times even after I did this post I redownload it uninstalled and installed it I cleared the data and cache I connected to WiFi because someone said there's a problem when using mobile data the thing with character customization is fixed but the screen freeze is still my problem that's why I can't proceed to the game please help me with this 

6 hours ago, VenDEATHa27 said:

I already re download the new client a few times even after I did this post I redownload it uninstalled and installed it I cleared the data and cache I connected to WiFi because someone said there's a problem when using mobile data the thing with character customization is fixed but the screen freeze is still my problem that's why I can't proceed to the game please help me with this 

The first thing suggested to do while having client issues such as crash, freeze or client lags, is to delete all the old pro files and folders that you have on your device, and then redownload the latest client from here: PRO CLIENT DOWNLOAD.
Since you have already done that, I would recommend to check this ANDROID - CRASH FIXES GUIDE.