Montal2727 Posted January 2, 2021 Share Posted January 2, 2021 (edited) While i was streaming on vocal chat on my guild, I have reroll my volcanion, then I close the app and when I open PRO some minutes next to the reroll, my volcanion returned with old ivs, can staff refund me? Because now I can't buy a reroll. Edited January 2, 2021 by Montal2727 Link to comment Share on other sites More sharing options...
Norex Posted January 2, 2021 Share Posted January 2, 2021 Upon rerolling you have to confirm the new IVs by clicking 'Yes' on the pop-up window which asks you if you want to keep the newly rerolled or IVs or not. Could it be that you didnt confirm the IVs before closing the game? My Pokemon Shop My Lending Shop My Pokemon Wishlist Ascension Guild Page Link to comment Share on other sites More sharing options...
Montal2727 Posted January 2, 2021 Author Share Posted January 2, 2021 No, im sure and some player seen it. And i have posted it on all chat to flex it xD Link to comment Share on other sites More sharing options...
Epithet Posted January 3, 2021 Share Posted January 3, 2021 Hello @Montal2727. Apologies for the late reply. Unfortunately, we cannot refund your Reroll Ticket. This is because it would be unfair to previous players who were not refunded. Hopefully you can understand. If you have further questions or another issue, don't hesitate to make another post. Game Rules | Resolution Center | PRO Wiki Do not privately contact Staff. Instead, create a thread; it may help other players. Link to comment Share on other sites More sharing options...
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