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While i was streaming on vocal chat on my guild, I have reroll my volcanion, then I close the app and when I open PRO some minutes next to the reroll, my volcanion returned with old ivs, can staff refund me? Because now I can't buy a reroll.

Edited by Montal2727
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https://pokemonrevolution.net/forum/topic/167867-reroll-hit-by-roleback/
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  • Montal2727 changed the title to Reroll hit by roleback

Upon rerolling you have to confirm the new IVs by clicking 'Yes' on the pop-up window which asks you if you want to keep the newly rerolled or IVs or not.

Could it be that you didnt confirm the IVs before closing the game?

Hello @Montal2727. Apologies for the late reply. 

 

Unfortunately, we cannot refund your Reroll Ticket. This is because it would be unfair to previous players who were not refunded. 

Hopefully you can understand. 

If you have further questions or another issue, don't hesitate to make another post.

20210315_182419.GIF.600580dc17bf992ac675ff6acd0178f9.GIF

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Do not privately contact Staff. Instead, create a thread; it may help other players.

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