Hi i just bough the Alolan ninetales mount from the shop with a coincapsule, went to the event map and server crashed, when it came back i was teleported back to vermillion city and the mount disapeared from my bag but the coins that i used to purchase werent refunded.  Despite this the mount icon is still showing on  my shortcut bar (file attached with screenshot). Can you please help me  recover the mount?

Hi, i would really like to get a response to this please. I read that you dont restore items when it by a rollback, but this is a coin shop item, i spent coins on this and i think it would be at least fair to get refunded the 80 coins backs if you cant restore the mount.

Edited February 16, 20215 yr by Shinichan

Hi there @Shinichan

 

I would like to personally apologize for the delay as well as the inconvenience. Rest assured that the issue has already been forwarded and that your case will be looked into by the developers. You'll be notified of the outcome as soon as possible.

 

Thank you for your patience, have a splendid day!

Thank you very much. I have bought the mount again from a guild mate with pokedollars because I honestly thought no one was gonna respond here. I hope I can get the refund of the coins then.

Added 80 Coins to your inventory. This was part of a bug I fixed today. Sorry for the inconvenience.