Shinichan Posted February 15, 2021 Share Posted February 15, 2021 Hi i just bough the Alolan ninetales mount from the shop with a coincapsule, went to the event map and server crashed, when it came back i was teleported back to vermillion city and the mount disapeared from my bag but the coins that i used to purchase werent refunded. Despite this the mount icon is still showing on my shortcut bar (file attached with screenshot). Can you please help me recover the mount? Link to comment Share on other sites More sharing options...
Shinichan Posted February 16, 2021 Author Share Posted February 16, 2021 (edited) Hi, i would really like to get a response to this please. I read that you dont restore items when it by a rollback, but this is a coin shop item, i spent coins on this and i think it would be at least fair to get refunded the 80 coins backs if you cant restore the mount. Edited February 16, 2021 by Shinichan Link to comment Share on other sites More sharing options...
Midsommar Posted February 18, 2021 Share Posted February 18, 2021 Hi there @Shinichan I would like to personally apologize for the delay as well as the inconvenience. Rest assured that the issue has already been forwarded and that your case will be looked into by the developers. You'll be notified of the outcome as soon as possible. Thank you for your patience, have a splendid day! 1 General Support • Report Center • Discipline appeals • Rules Please do not contact staff members for private support. Share your questions on the forums, as they can be of use to others. Unsolicited private messages will be sent to the moon. Link to comment Share on other sites More sharing options...
Shinichan Posted February 18, 2021 Author Share Posted February 18, 2021 Thank you very much. I have bought the mount again from a guild mate with pokedollars because I honestly thought no one was gonna respond here. I hope I can get the refund of the coins then. Link to comment Share on other sites More sharing options...
Developer Eaty Posted February 18, 2021 Developer Share Posted February 18, 2021 Added 80 Coins to your inventory. This was part of a bug I fixed today. Sorry for the inconvenience. 1 Link to comment Share on other sites More sharing options...
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