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File Damage

Uberdriverkuba
in Resolved General Support

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A few days back pro client told me I need a newer version to run it. The word highlighted in blue contacting a link for update didn't work so I have deleted the app and the installer. After re-downloading, the PROClient_mac.zip file is automatically moved to trash from the downloads folder and the PROClient app stays in downloads. The image shows what happens when I try to run the app. The same thing happens when I delete the app bring back the zip file back from trash and install the app form it. I don't know what else I can try. 

 

    550574693_Screenshot2021-02-17at19_09_01.png.8b9cec2fcdbbd8bdc1925f1b6b8226f9.png

Hi there @UberDriverkuba

 

My apologies for the inconvenience. As mentioned in the PRO discord announcement channel, the new client version for Mac has some issues and you need to follow this procedure : 

 

XjZ2s8a.png.16ce8e7dcb08cb8109a39854f18dd60b.png

 

You'll be able to find a video that showcase how to do it here, you'll also be able to find a more thorough post here that explains it. 

Let me know if you need any more clarification, have a splendid day! 

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