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  On 9/24/2021 at 8:01 AM, Norex said:

Could you try to disable the controller on your keybinding settings and see if that fixes it?

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I tried that, but it not work. I also redownloaded the game serveral times. Still nothing happen.

This happen when Q8 reset my account .

Someone please help.

  On 9/24/2021 at 7:46 AM, baoquynh3723 said:

Same as Above

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Hi there!

I'm sorry for the inconvenience and the late reply.
Please follow this procedure and let me if it works.
1. Open the console with F2 or from mobile through the settings.
2. Type Clean reg and enter

Kind regards,
Exotyc

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20210327_164619.gif.f1ca1cea8a9d78e45a12587c95d40570.gif

 

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  On 9/24/2021 at 8:01 AM, Norex said:

Could you try to disable the controller on your keybinding settings and see if that fixes it?

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I did , but the command said " Cleaned all present setting" then out the game, my account is baoquynh3723

  On 9/29/2021 at 5:57 PM, Exotyc said:

Hi there!

I'm sorry for the inconvenience and the late reply.
Please follow this procedure and let me if it works.
1. Open the console with F2 or from mobile through the settings.
2. Type Clean reg and enter

Kind regards,
Exotyc

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can u help me :<

  On 10/3/2021 at 6:26 PM, baoquynh3723 said:

can u help me :<

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Please check now again.
Let me know if you can move or not.

20210327_164619.gif.f1ca1cea8a9d78e45a12587c95d40570.gif

 

 【 General Support ✘ Bug Resolution CenterComplaints Area ✘ Report Center 】

 

Please do not contact staff members for private support.

Share your questions on the forums, as they can then be of use to others.

  On 10/4/2021 at 10:01 AM, baoquynh3723 said:

I can now, thank you very much

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I'll lock this as resolved.
Have a nice day!

20210327_164619.gif.f1ca1cea8a9d78e45a12587c95d40570.gif

 

 【 General Support ✘ Bug Resolution CenterComplaints Area ✘ Report Center 】

 

Please do not contact staff members for private support.

Share your questions on the forums, as they can then be of use to others.

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