Luscax Posted August 10, 2023 Share Posted August 10, 2023 Hey, everyone! i stoped playing pro for a while, but i was trying to reestart playing today and wasnt able to login. the game keeps asking me to confirm my device via email, but the emails are not arriving to my mailbox. anyone knows what i need to do to recover my account? 1 Link to comment Share on other sites More sharing options...
Norex Posted August 11, 2023 Share Posted August 11, 2023 Hey @Luscax, did you check your spam folder for the email? If yes, please check if the email shown on the dashboard is exactly the one which you are checking or if it has a typo or a missing letter/symbol for example. You can see it at the "My Account"-tab on the dashboard: https://dashboard.pokemonrevolution.net/dashboard If there is a mistake on the email you dont have access to it anymore please make a forum post at the link below and mention your username and the new email you want to use: https://pokemonrevolution.net/forum/forum/221-2fa-email-recover-assistance/ My Pokemon Shop My Pokemon Wishlist Ascension Guild Page Link to comment Share on other sites More sharing options...
Escanorleon Posted August 11, 2023 Share Posted August 11, 2023 I have the same problem I would appreciate your help ra send the message with my username and email to correct the mistake Link to comment Share on other sites More sharing options...
Norex Posted August 13, 2023 Share Posted August 13, 2023 On 8/11/2023 at 11:20 PM, Escanorleon said: I have the same problem I would appreciate your help ra send the message with my username and email to correct the mistake If you made the forum post already you just have to remain patient and wait for a reply there. There are a lot of requests and manual email-changes can only be done by certain staff members. My Pokemon Shop My Pokemon Wishlist Ascension Guild Page Link to comment Share on other sites More sharing options...
Luscax Posted August 14, 2023 Author Share Posted August 14, 2023 On 8/11/2023 at 5:20 PM, Norex said: Hey @Luscax, did you check your spam folder for the email? If yes, please check if the email shown on the dashboard is exactly the one which you are checking or if it has a typo or a missing letter/symbol for example. You can see it at the "My Account"-tab on the dashboard: https://dashboard.pokemonrevolution.net/dashboard If there is a mistake on the email you dont have access to it anymore please make a forum post at the link below and mention your username and the new email you want to use: https://pokemonrevolution.net/forum/forum/221-2fa-email-recover-assistance/ the email is the same and there is nothing on my spam, what should i do? Link to comment Share on other sites More sharing options...
Jokerf Posted August 25, 2023 Share Posted August 25, 2023 seam problem i can play in pone. but canut play in pc Link to comment Share on other sites More sharing options...
Lolithy Posted September 11, 2023 Share Posted September 11, 2023 i have the same problem on pc, on mobile works but not pc Link to comment Share on other sites More sharing options...
Epithet Posted September 11, 2023 Share Posted September 11, 2023 Anyone having problems with verifying your device, make a post here: 2FA Email Recovery & Assistance. Game Rules | Resolution Center | PRO Wiki Instead of privately contacting Staff, make a thread, it may help other players. Link to comment Share on other sites More sharing options...
Recommended Posts