PRO Username: enouvo

Have you looked at the FAQ to solve your issue?: Yes

On which server issue happened: BLUE

 

What have you done before the problem was there?

I tried to connect blue server during server offline.Then server online, i tried to connect but i get message :"id really logined"

 

What have you already tried to solve the problem?

i tried reset password and login again.But My account has been hacked. My money and my pokemon is disappear .

 

Description and Message

Please help me!

 

My id: enouvo

Time hacked: 6h20 pm 25/4/2016 -- 7h15 pm 25/4/2016 ,

Time zone : +7 Bangkok,HaNoi,Jakarta

Thanks for reading!

I think i remember someone else having this issue and he got told it was possibly a glitch where the server thinks you are still in game. The advice was to shutdown the game completly including ending the proces, restart the game and try again. I hope this helps for you to. Good luck :)

148657 I think i remember someone else having this issue and he got told it was possibly a glitch where the server thinks you are still in game. The advice was to shutdown the game completly including ending the proces, restart the game and try again. I hope this helps for you to. Good luck :)

 

thanks you . But i tried it, :Frown:

you will probably have to wait till a server reboot

148639 PRO Username: enouvo

Have you looked at the FAQ to solve your issue?: Yes

On which server issue happened: BLUE

 

What have you done before the problem was there?

I tried to connect blue server during server offline.Then server online, i tried to connect but i get message :"id really logined"

 

What have you already tried to solve the problem?

i tried reset password and login again.But My account has been hacked. My money and my pokemon is disappear .

 

Description and Message

Please help me!

 

My id: enouvo

Time hacked: 6h20 pm 25/4/2016 -- 7h15 pm 25/4/2016 ,

Time zone : +7 Bangkok,HaNoi,Jakarta

Thanks for reading!

I think you was been lock dead, you will need to wait the next reboot server for login

148674

148639 PRO Username: enouvo

Have you looked at the FAQ to solve your issue?: Yes

On which server issue happened: BLUE

 

What have you done before the problem was there?

I tried to connect blue server during server offline.Then server online, i tried to connect but i get message :"id really logined"

 

What have you already tried to solve the problem?

i tried reset password and login again.But My account has been hacked. My money and my pokemon is disappear .

 

Description and Message

Please help me!

 

My id: enouvo

Time hacked: 6h20 pm 25/4/2016 -- 7h15 pm 25/4/2016 ,

Time zone : +7 Bangkok,HaNoi,Jakarta

Thanks for reading!

I think you was been lock dead, you will need to wait the next reboot server for login

Thanks for support,But i can login,but my money and my pokemon lvl 100 is disappear ,and many item ..

Have you used your password for programs or on sites that promise you coins or other high rewards for free? If so, then that might be the problem.

148684 Have you used your password for programs or on sites that promise you coins or other high rewards for free? If so, then that might be the problem.

 

no ,i don't visit any web or programs same that