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Xiaochoi
in Resolved General Support

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Hi, 

I'm facing some troubles downloading PRO on windows  after the new update like whenever I download it and extract.. Only the file "baselib.dll" Appears.. I don't know what's the issue.. I tried to switch browsers too and installed and uninstalled for about 20times but it's not working, only that specific  file shows up. 

Hey, this sounds like your antivirus may block some files from being dowloaded or extracted. Try to delete all the files, clear your trashbin as well and restart your device. Create an excepetion for PRO on your antivirus software while downloading + extracting it again and see if it works after that.

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On 2/29/2024 at 8:22 PM, Xiaochoi said:

It worked thanks ✨

Hiya @Xiaochoi

 

I would like to first thank @Norex for helping here.

 

Glad to see that the issue was resolved with the suggestion of theirs.

As that is the case, I'd be locking this thread as resolved. Feel free to reach out in the future for any other questions or issues you face.

 

Take care,

Fusionflair

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Have a question, or facing an issue with something in the game?

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