resolved Refund for lost event points due to visual glitch.

[Lankyb]

Hey,

 

I've been playing the summer event and found one of the cosmetic shops.

 

When looking at the prices, all the prices were listed as being 35 in the normal currency, which apparently is a glitch which I didn't know at the time.

 

Seeing that I could buy these cosmetics for what seemed like incredibly cheap prices, I started buying everything they had.

 

This included the following;

- Aqua Diva Dress - 60

- Chinchiu Hat - 35

- E Sea Shellos Hat - 35

- Poliwirl Hat - 35

- Red Punk Jacket - 60

- W Sea Shellos Hat - 35

- Wooper Hat - 35

 

I'd have never brought these items if I had known they were costing event points, and since it was only not displayed to a visual glitch which was out of my control, and because the glitch is apparently known to moderators, I'd like for the cosmetic items to be removed from my inventory and for the event points to be refunded to my account.

 

The only item I'm using currently is the Red Punk Jacket which I wouldn't mind keeping that on my account.

 

I've included a screenshot showing it was never showing that it required event points.

 

Thank you for your time!

[Codexed]

Hello there! I'm sorry for the inconvenience here. Could you please let me know when you purchased these cosmetics? Please try to be as specific as possible. Additionally, while we look into your request, please keep all of the items you listed in your inventory. Thanks for your time, and I look forward to your response!

 

 

- Codexed

[Lankyb]

On 9/12/2024 at 4:00 PM, Codexed said:

Hello there! I'm sorry for the inconvenience here. Could you please let me know when you purchased these cosmetics? Please try to be as specific as possible. Additionally, while we look into your request, please keep all of the items you listed in your inventory. Thanks for your time, and I look forward to your response!

 

 

- Codexed

 

Hey! Sorry sorry for the late response, only just seen this.

 

The items were brought on the 11th of September around 1:25PM BST to 1:30PM BST (British Summer Time).

 

The only item I wish to keep is the Red Punk Jacket as I'm still using it.

 

Thank you!

[Shinohara]

On 9/19/2024 at 8:29 PM, Lankyb said:

 

Hey! Sorry sorry for the late response, only just seen this.

 

The items were brought on the 11th of September around 1:25PM BST to 1:30PM BST (British Summer Time).

 

The only item I wish to keep is the Red Punk Jacket as I'm still using it.

 

Thank you!

Hello there.

 

Sorry for the delayed response. We are currently experiencing a staff shortage, which affects the time needed to handle moderation cases due to the really high workload.

Your items (except Red Punk Jacket) have been removed and the event coins refunded to you.

With this said I wish you a wonderful day and I will proceed in locking the thread.

 

- Keita/Shinohara