Hello, I have an issue in evolving Xmas Swampert Mount into Mega Xmas Swampert Mount, but I receive an info from Norex which is the Mega Xmas Swampert Mount is currently not in client yet. So can I please request a refund of 400k pokedollar that I spent to evolve it and turn my mount back to it normal form. Thanks a lot!!!
 

Ingame-name : Dokynn

Hello @Dokynn. 
 

Just to inform you, I have forwarded your request to the appropriate party that would handle a request like this. 
Either that party or myself will inform you of the outcome of your request when it has been decided.

We ask for your patience. Thank you.

On 12/5/2024 at 6:43 PM, Dokynn said:

Hello, I have an issue in evolving Xmas Swampert Mount into Mega Xmas Swampert Mount, but I receive an info from Norex which is the Mega Xmas Swampert Mount is currently not in client yet. So can I please request a refund of 400k pokedollar that I spent to evolve it and turn my mount back to it normal form. Thanks a lot!!!
 

Ingame-name : Dokynn

 

 

Hello there @Dokynn

 

I sincerely apologize for the delay in dealing with your refund and for any inconvenience experienced. Due to my current health condition, it took me a while to catch up with things.

 

That said, I have now removed the mount from your account and refunded you 400,000 Pokédollars.

Thank you for your patience, and I wish you a wonderful day and weekend ahead.