resolved Mega Xmas Swampert Mount not showing up

[Dokynn]

Hello, I have an issue in evolving Xmas Swampert Mount into Mega Xmas Swampert Mount, but I receive an info from Norex which is the Mega Xmas Swampert Mount is currently not in client yet. So can I please request a refund of 400k pokedollar that I spent to evolve it and turn my mount back to it normal form. Thanks a lot!!!
 

Ingame-name : Dokynn

[Epithet]

Hello @Dokynn. 
 

Just to inform you, I have forwarded your request to the appropriate party that would handle a request like this. 
Either that party or myself will inform you of the outcome of your request when it has been decided.

We ask for your patience. Thank you.

[Shinohara]

On 12/5/2024 at 6:43 PM, Dokynn said:

Hello, I have an issue in evolving Xmas Swampert Mount into Mega Xmas Swampert Mount, but I receive an info from Norex which is the Mega Xmas Swampert Mount is currently not in client yet. So can I please request a refund of 400k pokedollar that I spent to evolve it and turn my mount back to it normal form. Thanks a lot!!!
 

Ingame-name : Dokynn

 

 

Hello there @Dokynn

 

I sincerely apologize for the delay in dealing with your refund and for any inconvenience experienced. Due to my current health condition, it took me a while to catch up with things.

 

That said, I have now removed the mount from your account and refunded you 400,000 Pokédollars.

Thank you for your patience, and I wish you a wonderful day and weekend ahead.