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Servers went down during rare catch

Maxzer0
in Resolved General Support

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Hi,

The servers went down around 5.15 pm CEST for appx 15 mins. While that happened I was trying to catch a wild Magby in Cinnabar mansion 1st floor. It's quite infuriating as it spawned only once in like 3 hours. Also, I wasted like 10 pokeballs on this. Please see video.

5 hours ago, Maxzer0 said:

Hi,

The servers went down around 5.15 pm CEST for appx 15 mins. While that happened I was trying to catch a wild Magby in Cinnabar mansion 1st floor. It's quite infuriating as it spawned only once in like 3 hours. Also, I wasted like 10 pokeballs on this. Please see video.

Hello! I'm sorry for the inconvenience

Unfortunately, since the Magby wasn't caught, there's no record of that specific encounter in our system, so we're unable to locate or restore it.

I understand this is frustrating, especially after spending several hours hunting for Magby, but unfortunately, there's nothing further we can do regarding this encounter.

I'm sorry I couldn't provide a better resolution for this situation, and I appreciate your understanding.

As there's nothing further we can do regarding this case, I'll close the thread now. If you need any further assistance in the future, please feel free to create a new thread.

Kind regards.

Hallowglow.

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