Hi,

I am unable to login on my android phone whilst connected solely to my WiFi. Other devices in my house are able to. The only way I have managed to login is by connecting to a VPN first.

Any ideas what could be causing this?

Thanks

hey @Whitty161 this is a common issue that i also face. This is caused by an IP Problem. This is a problem on specific devices because of IP.

@Tantankare67 interesting. It just started out of nowhere today. Ive been playing 7 months on this device and never had the issue before, so im unsure what ive changed or what's happened for it to start occurring 😅

Just now, Whitty161 said:

@Tantankare67 interesting. It just started out of nowhere today. Ive been playing 7 months on this device and never had the issue before, so im unsure what ive changed or what's happened for it to start occurring 😅

Its a device / IP issue dont worry about it.

Good Luck!

I can sign into my alt accounts still on the device, its just my main account Whitty161. This would lead me to believe the account has somehow been restricted. If staff could resolve this it would be appreciated.

23 hours ago, Whitty161 said:

I can sign into my alt accounts still on the device, its just my main account Whitty161. This would lead me to believe the account has somehow been restricted. If staff could resolve this it would be appreciated.

Hello! I'm sorry you're experiencing this issue.

I can confirm that everything is fine on our end, with no active blocks or restrictions.

Since you're able to log in with another account or connect to a different server without any problems, please try restarting your router and leaving it unplugged for around five minutes before turning it back on. You can also try connecting through mobile data or using a VPN to see if that helps.

Kind regards.
Hallowglow.