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need help

1vallian
in Resolved General Support

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while i was purchasing hlw tyranitar mount i accidently bought spheal mount
timing just now
server silver
can you please refund my 100 coins or exchange spheal mount for hlw tyranitar mount
please

On 10/25/2026 at 4:36 AM, 1vallian said:

while i was purchasing hlw tyranitar mount i accidently bought spheal mount
timing just now
server silver
can you please refund my 100 coins or exchange spheal mount for hlw tyranitar mount
please

Hello!

I've forwarded your request to the appropriate team for review. I'll let you know as soon as I receive an update.

In the meantime, thank you for your patience and understanding!

Kind regards.
Hallowglow.

image.png.1dbbaca0fa7b74ecb8fa3915799a0ba7.png

Do not contact staff members for private support. Share your questions on the forums as they could be useful to others.

Unsolicited messages will be used to create hallow glow and will be lost forever.

 

PRO Rules - General Support - Bug Resolution Center - General Complaint Area - Report Center

 

 

On 10/25/2026 at 4:36 AM, 1vallian said:

while i was purchasing hlw tyranitar mount i accidently bought spheal mount
timing just now
server silver
can you please refund my 100 coins or exchange spheal mount for hlw tyranitar mount
please

Hello!

The exchange has been completed, and the mounts have been replaced as requested.

Please be more careful when making exchanges in the future, as we cannot guarantee that similar requests will be approved again.

Since everything has been resolved, I'll go ahead and close this thread. If you need help with anything else in the future, please feel free to create a new one.

Kind regards.
Hallowglow.

image.png.1dbbaca0fa7b74ecb8fa3915799a0ba7.png

Do not contact staff members for private support. Share your questions on the forums as they could be useful to others.

Unsolicited messages will be used to create hallow glow and will be lost forever.

 

PRO Rules - General Support - Bug Resolution Center - General Complaint Area - Report Center

 

 

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