I have updated my email address and would like to request assistance with logging into the game. Thank you.

3 minutes ago, Curtis699 said:

I have updated my email address and would like to request assistance with logging into the game. Thank you.

Hello there,

If you’re logging in from a new device, a window will pop up asking you to verify it. Click the blue “here” text in that window and complete the CAPTCHA, and you’ll receive an email to approve the new device.

Check the email account you updated, including your spam folder, You will find an email similar to this:

Once approved, you can start playing with the device.

If you’re logging in with the same account on a device you’ve already approved, you won’t need to approve it again, even after changing your email.

Hope this was helpful..

It seems the verification was sent to my previous email address, but that old account has already been deleted.

I am unable to update my email address to my current one because I cannot access the verification email sent to the address I originally registered with.

1 hour ago, Curtis699 said:

I am unable to update my email address to my current one because I cannot access the verification email sent to the address I originally registered with.

Hello! I'm very sorry for the inconvenience.

In this case, you'll need to create a thread in the [2FA] - Email Recovery & Assistance section, where the appropriate team will be able to assist you further.

Since this matter requires assistance from that team, I'll go ahead and close this thread.

If you need help with anything else in the future, please feel free to create a new one.

Kind regards.
Hallowglow.