43097

i love this game. Best pokemon mmo at the moment

 

yeah me too, but as many people, we are sick of the frequently crash of the server :Angel:

Hello, and apologies for the inconvenience.

 

As it is impossible to authenticate that the item was ever obtained, we are unable to return lost items. We always have our crosshairs on fixing the underlying causes of the server crash to obviate these rollback occurrencies, but it is a growing pain that we can not always stave off before an absolute fix is in-place.

 

Rather than levying extra compensatory work on the staff, however, we prefer to look into systemic fixes; in this case, we need continuity to the obtainability of these items, which was only obtainable as a one-off item upon trading from the NPC. As of now, however, you can rebuy the Macho Brace for 20k from the same Machop-trader once every 18 days.

 

If there are any other irreplaceable items—once-obtainable items from an NPC that are not obtainable from any other non-luck-based challenge—I would like to look into to apply a similar solution. For now, I would advise taking the following steps to prevent such items from being lost on the coattail of a server crash:

 

1. As soon as you obtain any keep-worthy assets, I would advise immediately logging out; this will force-save the item, as it will forcibly register it in the database to ensure that the client reloads it when you relog.

 

2. Whenever you any holdable item to your Pokemon, log out immediately; otherwise, if a rollback occurs before Pokemon data saves, your item will be lost.

 

As soon as you equip an item to your Pokemon, it embeds itself as apart of the "Pokemon data." Due to the multitudinous scope of Pokemon data that needs to be saved—its thousands of experience points, stats, equipped Held Items, and so forth—the server is set to save Pokemon data at longer intervals (10-20 minutes) than item data in order to counter-regulate the otherwise-excessive amount of queries that are sent to the database; the action of equipping the item to the Pokemon, however, only requires a few data points to be registered and thus can be successfully insta-saved by the server.

 

Therefore, if a Held Item was recently equipped to your Pokemon before the Pokemon data saved, your Pokemon data will be reverted to the last state the server saved it at; that means that the Held Item will down in the same ship, as it (hypothetically) wouldn't have been saved as apart of the Pokemon data during the previous saving point.