Ashxmisty Posted November 30, 2016 Author Share Posted November 30, 2016 i just restarted it for the third time today and well nothing change its sad Link to comment Share on other sites More sharing options...
Rainhero Posted November 30, 2016 Share Posted November 30, 2016 314768 i just restarted it for the third time today and well nothing change its sad I really am sorry to hear this. Maybe one of the staff members could shed some light on the situation for you. Link to comment Share on other sites More sharing options...
Ashxmisty Posted November 30, 2016 Author Share Posted November 30, 2016 Yea thanks Link to comment Share on other sites More sharing options...
Nathan Posted November 30, 2016 Share Posted November 30, 2016 314742 when i open game client the screen turns black and nothing shows but after a few seconds the music starts to play at this point i still cant see the login screen. what could be the problem? Try updating all of your drivers with Driver Booster. It's entirely possible that an outdated driver is messing up the client. In addition, make sure you have uninstalled all previous clients completely. To make sure of this you can run CCleaner after deleting the files to make sure nothing was left behind. After the drivers are updated, restart your PC. If this doesn't work then try installing the client from one of the mirrors. You can find a guide here. Make sure you install the correct version for your PC. (64-bit for a 64bit PC, etc) If this doesn't work then quote me using the large button. This will notify me when you post :) Check out PRO's Official Discord: https://discord.gg/FdtDfG4 Link to comment Share on other sites More sharing options...
Shamac Posted December 1, 2016 Share Posted December 1, 2016 314742 when i open game client the screen turns black and nothing shows but after a few seconds the music starts to play at this point i still cant see the login screen. what could be the problem? Hello AshXMisty, I am sorry that this happened to you. To solve this some steps I will list above might work: Delete every folder and PRO Client from your device (including the Trash Bin) and downloading again; Update your drivers, likr JollyolNathan said. If the problem persists I will require some more answers for some questions in order to solve this. What is your device Operating System? When did the issue appear? (if you played on the same client without the bug, and if you made any change to your computer prior to that issue appear) Best of luck and waiting for your reply. THIS IS MY SIG Instagram | Youtube | Twitter | Resolution Center If you are reading this you are awesome, have fun playing with this moral boost ;) Do not contact staff members for private support, we have awesome ways to support you and others at the same time. Share the question on forums, as this can then be of use to others. Please use proper forum when posting. Unsolicited messages will be removed. Thanks. Link to comment Share on other sites More sharing options...
Ashxmisty Posted December 1, 2016 Author Share Posted December 1, 2016 314799 314742 when i open game client the screen turns black and nothing shows but after a few seconds the music starts to play at this point i still cant see the login screen. what could be the problem? Try updating all of your drivers with Driver Booster. It's entirely possible that an outdated driver is messing up the client. In addition, make sure you have uninstalled all previous clients completely. To make sure of this you can run CCleaner after deleting the files to make sure nothing was left behind. After the drivers are updated, restart your PC. If this doesn't work then try installing the client from one of the mirrors. You can find a guide here. Make sure you install the correct version for your PC. (64-bit for a 64bit PC, etc) If this doesn't work then quote me using the large button. This will notify me when you post :) i did all of that and it stiil doesnt work i even downloaded the newest one that came out still doesnt work Link to comment Share on other sites More sharing options...
Ashxmisty Posted December 1, 2016 Author Share Posted December 1, 2016 314976 314742 when i open game client the screen turns black and nothing shows but after a few seconds the music starts to play at this point i still cant see the login screen. what could be the problem? Hello AshXMisty, I am sorry that this happened to you. To solve this some steps I will list above might work: Delete every folder and PRO Client from your device (including the Trash Bin) and downloading again; Update your drivers, likr JollyolNathan said. If the problem persists I will require some more answers for some questions in order to solve this. What is your device Operating System? When did the issue appear? (if you played on the same client without the bug, and if you made any change to your computer prior to that issue appear) Best of luck and waiting for your reply. OS: Windows 8.1 This problem occurred 5 days ago Link to comment Share on other sites More sharing options...
Shamac Posted December 1, 2016 Share Posted December 1, 2016 315357-snip Actually a new client came up today, which you can download here. Hope this new client actually brings to you the solution to your problem. Wish you all the best. THIS IS MY SIG Instagram | Youtube | Twitter | Resolution Center If you are reading this you are awesome, have fun playing with this moral boost ;) Do not contact staff members for private support, we have awesome ways to support you and others at the same time. Share the question on forums, as this can then be of use to others. Please use proper forum when posting. Unsolicited messages will be removed. Thanks. Link to comment Share on other sites More sharing options...
Ashxmisty Posted December 1, 2016 Author Share Posted December 1, 2016 315387 315357-snip Actually a new client came up today, which you can download here. Hope this new client actually brings to you the solution to your problem. Wish you all the best. i download the new client but the issue remains the same Link to comment Share on other sites More sharing options...
Shamac Posted December 1, 2016 Share Posted December 1, 2016 315398 -snip Try one of this solutions I will list aswell ( from here): Crash issues or other issues Win7 Guide https://tinyurl.com/crashhelp Win10 Crash Fix Android Guide https://tinyurl.com/androidprofix Mac Guide https://tinyurl.com/macprofix Cannot open PRO in Mac viewtopic.php?f=16&t=37017 PRO64_93_2.exe is not responding viewtopic.php?t=15846#p98003 Other solution for crash (follow 3 steps) 1- Unzip file without using WinRAR or 7zip 2- Disable anti-virus program 3- Restart computer Others solution: Updated drive and reinstall Direct X THIS IS MY SIG Instagram | Youtube | Twitter | Resolution Center If you are reading this you are awesome, have fun playing with this moral boost ;) Do not contact staff members for private support, we have awesome ways to support you and others at the same time. Share the question on forums, as this can then be of use to others. Please use proper forum when posting. Unsolicited messages will be removed. Thanks. Link to comment Share on other sites More sharing options...
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