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Carotagene01
in Resolved General Support

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Hi, I don't play this game from a while, and I have an account in Blue server, but now I've lost all my old data. Now I can only create a new character from the tutorial. Can i refound my old character?

348039 Hi, I don't play this game from a while, and I have an account in Blue server, but now I've lost all my old data. Now I can only create a new character from the tutorial. Can i refound my old character?

 

Hello Carotagene01, we do not reset accounts so that seems kinda odd. Could you try to log in every server in order to check if you might had your progress in other one? We have recently changed the default server to Blue instead of Yellow, so it happens from time to time, for people that have been inactive for a bit, to seem like you lost all your progress, but actually it is just the wrong server.

Let me know how it turned out by replying in this topic :)

THIS IS MY SIG

 

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If you are reading this you are awesome, have fun playing with this moral boost ;)

 

Do not contact staff members for private support, we have awesome ways to support you and others at the same time.

Share the question on forums, as this can then be of use to others.

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  • Author

I've just tried to enter on yellow and red server but there isn't my character. I can only create a new one.

348039 Hi, I don't play this game from a while, and I have an account in Blue server, but now I've lost all my old data. Now I can only create a new character from the tutorial. Can i refound my old character?

348063 I've just tried to enter on yellow server but there isn't my character.

 

Hello Carotagene01,

 

please check the Dashboard, do you have any progress in there?

for example:

 

ySefeqy.png

 

 

Have a nice day!

Quote
  • random number generation

An acronym for "random number generator" or "random number generation", it refers to the process by which computers generate apparently random numbers, essentially the computer equivalent of 'chance'.

  • Author

Today I've played with some friends, but I've lost also my old friends from the friend tab.

348066 In that screen I cant see any progress...

348235 Today I've played with some friends, but I've lost also my old friends from the friend tab.

 

Hello Carotagene01,

 

so does it work now or did you start all over again?

 

Pre

Quote
  • random number generation

An acronym for "random number generator" or "random number generation", it refers to the process by which computers generate apparently random numbers, essentially the computer equivalent of 'chance'.

348063 I've just tried to enter on yellow and red server but there isn't my character. I can only create a new one.

 

 

yeah sir, only one character for one server :Shy:

  • Author

I started from the beginning. My last log in was in june, then I didn't came online untill yesterday, can help this info?

  • Author
348063 I've just tried to enter on yellow and red server but there isn't my character. I can only create a new one.

 

 

yeah sir, only one character for one server :Shy:

 

Read the what asked me the coordinator first... I know that fact

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