Can't connect to Server.

[Foxpaw]

Hello there,

 

I'm a new user, recently registered. I've downloaded the client and added an exception to my firewall. I've verified my email and checked the server status. I've been advised by the discord that something is stopping my connection to the server. I can't identify the problem and am requesting some help with this issue. Please respond.

[Fluffles]

Hello there,

 

I'm a new user, recently registered. I've downloaded the client and added an exception to my firewall. I've verified my email and checked the server status. I've been advised by the discord that something is stopping my connection to the server. I can't identify the problem and am requesting some help with this issue. Please respond.

Hi there. Could you please tell me what it tells you when you try to join the server? Also, can you please try these solutions:

• Run the game in compatability mode

• Update your Display/Graphical Drivers

• Update your Windows Version

• Add an exception for the client in your Firewall and Antivirus

• Clear out your Physical Memory or Ram to free up space

• Terminate processes you don't need in the Task Manager

[Foxpaw]

I've updated my graphics card and Windows to no avail.

Which compatibility mode should I be running it in?

[Fluffles]

I've updated my graphics card and Windows to no avail.

Which compatibility mode should I be running it in?

Hi there. Could you check one of the following guides? Also please try the solutions below,

• Crash issues or other issues
  

 

▪︎ Win7 Guide

▪︎ Win10 Crash Fix

▪︎ Android Guide

▪︎ Mac Guide

▪︎ Linux/GNU Guide

 

▪︎ Cannot open PRO in Mac

 

 

Other solution for crash (follow 3 steps)

1. Unzip file without using WinRAR or 7zip

2. Disable anti-virus program

3. Restart computer

 

Mac UnZip Programs Suggestions

1. The Unarchiver

2. WinZip5

3. Keka

4. BetterZiip

 

Others solution:

Update driver and reinstall Direct X

 

Also, remember to delete all the past PRO clients and folders you might have in your device, including the temporary files (https://tinyurl.com/deletetempfiles), and even from the trashbin, before you download the new client.

[Foxpaw]

Hello there.

 

This is the message I receive when I try to connect. I'll try some fixes stated here but ultimately the game does not crash. I believe it's a connection issue to do with players creating new accounts. I've seen 3 other threads made this week with the same circumstances and problems. Please see the screenshot provided and advise on further action. I really look forward to playing this game.

 

 

 

 

 

 

[Fluffles]

.

Hi there. Can you please try the following? If they don't work, please let me know.

• Hit by a "Cannot connect to server" message
  

 

Follow these steps and you will be fine:

1. Check your requirements.

 

2. Please confirm that the server is online via the official server status link here.

Sometimes, the server can go down, but the website can show it as being online. Please be patient and try to use the F5 button again.

 

3. Please make sure your e-mail is confirmed, as you can login in forum without a confirmation, but you need it in-game.

 

4. Always make sure your client is up to date! You must download a new client each time when a new update is released: Client Download Repository (delete the old client before extracting the new one). You will be given a prompt before logging in ("Out of date version") if your downloaded client is not updated.

 

5. If you are receiving a "Can not connect to server" prompt, the best course of action to take would be to completely close the client, relaunch it and try again. Please read carefully step 2 before you read this step. Almost most cases for "Cannot connect to server" prompt is the server being down.

 

6. If after loading up the launcher (and after when you press the "Login" button) the message "Connecting to server" appears and afterwards the screen freezes and nothing happens you will need to completely close the client and open it again (it can happen 3-5 times). Also always check if the server is down!

[Foxpaw]

Hi there,

I've tried all your steps and solutions. How do I check if my account is verified or not? (My forum account says it is verified). If there's any problem with that please notify me and advise.

I've downloaded the latest client as well to no success.

[Fluffles]

Hi there,

I've tried all your steps and solutions. How do I check if my account is verified or not? (My forum account says it is verified). If there's any problem with that please notify me and advise.

I've downloaded the latest client as well to no success.

Hi there. Please do note that if you are from the UAE, most ISPs block PRO due to their high censorship laws, and therefore, you will need to use a VPN or a proxy in order to play PRO.

 

If you need further help, please be sure to check out the UAE Connection Problems thread.

[Foxpaw]

Hello there,

 

Thanks for the help. I understand now how to approach it. I'll update this reply when I manage to log in.

[Fluffles]

Hello there,

 

Thanks for the help. I understand now how to approach it. I'll update this reply when I manage to log in.

Alright, please let me know if you have any other concerns or when you manage to log in.