well, i have been watching this post for a few days now, and i felt the need to say how i feel about you guys, because maybe i didnt get another chance, until a few months ago i was disappointed in how the staff generally treated the players , for me it costs nothing to reply to a message or say have a great day when ending conversations, this can change the way you are seen, for me the best member of you for sure and ehkoe, always answered me with respect, and I felt it. now with other staff members i didn't feel the same thing, i was always ignored.
another thing, i don't see improvement in events i miss something new in the pro, it is more and more stopped, and when we ask you about it, we are ignored, this has happened to me several times.
if you want the relationship between the staff and players to improve, the staff must communicate more with the community, most of them love you, you are respected, don't forget that.
Have a nice day!