Astreus

You're welcome. As your issue is now solved, I'll lock this thread as there is no further use of it. Best regards, Asterus. -Locked as Solved-

Hi, I'm sorry for the inconvenience. I've moved your Growlithe from your party to the last slots of your PC Storage. Please have a check and let me know if it is there. Looking forward to your reply. Best regards, Astreus.

You're very welcome guys. Since the issue is now solved, I'll lock this thread. - Locked as Solved-

Hi there, Since you have not been around for awhile, some things have changed. For your information, Red and Blue is now the Silver server while the Gold server is formerly known as Yellow. Even if you played on just one of either Red or Blue server, you will have to merge your account or it will says "invalid username or password". You can find the details about the merge by checking the Merge F.A.Q. I've checked the database and your progress from the Red server is still intact. When you merge your account, make sure to select Red as your main account and all of your previous progress from Red server will be brought forward to Silver. How to merge: [spoiler=Step 1]Log into your dashboard and click the [Merge is required] button: [spoiler=Step 2]Select the desired merge option; once you get the successful merge dialogue, you're done! If you have some errors while doing the merge, please do check the Common Merge Errors: FAQ before posting them here. If you have any more problems other then the one mentioned in the Errors FAQ, please do let me know here. Looking forward to your reply. Best regards, Astreus.

Hi, Since you have not been around for awhile, some things have changed. For your information, Red and Blue is now the Silver server while the Gold server is formerly known as Yellow. Even if you played on just one of either Red or Blue server, you will have to merge your account or it will say "invalid username or password". You can find the details about the merge by checking the Merge F.A.Q. When you merge your account, make sure to select Red as your main account and all of your previous progress from Red server will be brought forward to Silver. How to merge: [spoiler=Step 1]Log into your dashboard and click the [Merge is required] button: [spoiler=Step 2]Select the desired merge option; once you get the successful merge dialogue, you're done! If you have some errors while doing the merge, please do check the Common Merge Errors: FAQ before posting them here. If you have any more problems other then the one mentioned in the Errors FAQ, please do let me know here. Looking forward to your reply. Best regards, Astreus.

As you issue is now solved, I'll lock this topic now. -Locked as Solved-

Hi there, Have you try the steps listed in ▶︎ READ THIS BEFORE MAKING A SUPPORT TOPIC ! ◀︎? Quoting for visibility: Let me know if that helps. Good luck! Best regards, Astreus.

Hi there, It looks like you have not been around for awhile and since then, some things have changed. For your information, Red and Blue is now the Silver server while the Gold server is formerly known as Yellow. Even if you played on just one of either Red or Blue server, you will have to merge your account or it will says "invalid username or password". You can find the details about the merge by checking the Merge F.A.Q. When you merge your account, make sure to select Blue as your main account and all of your previous progress from Blue server, will be brought forward to Silver. How to merge: [spoiler=Step 1]Log into your dashboard and click the [Merge is required] button: [spoiler=Step 2]Select the desired merge option; once you get the successful merge dialogue, you're done! If you have some errors while doing the merge, please do check the Common Merge Errors: FAQ before posting them here. If you have any more problems other then the one mentioned in the Errors FAQ, please do let me know here. Looking forward to your reply. Best regards, Astreus.

Hi there, Unfortunately, you can't change your username as the Name Change Request Thread has been closed for a while now. You will have to wait until PRO Staff open up the possibility to players again and there is no eta for it. Just keep on a lookout for the Announcements subforum or the announcement channel of our Discord Server. With that said, I wish you to have a great day! Best regards, Astreus.

Solved in-game. -Locked as Solved-

Hi there, I'm sorry for the inconvenience caused. Unfortunately, for now, the application to reset the accounts have been closed. But, if you only intend to change your appearance, you can use the item Magic Mirror. You can either purchase it from another player in the Trade chat or buy it from the Coins Shop, as shown below: With that said, I'll now lock this topic as your question has been answered. Have a nice day! Best regards, Astreus.

Hi, Have you check the Window 7 fix guide in ▶︎ READ THIS BEFORE MAKING A SUPPORT TOPIC ! ◀︎? Quoting for visibility: In your case, I would recommend for you to try to use the Compatibility Mode. Also, make sure to update all of the drivers and reinstall Direct X on your device. Do let me know if that works. Best regards, Astreus.

Ah well, was about to reply to you. The tutor is located in Celadon City, only reachable by using pokemon with Surf or any surf mount. It'll cost you 15,000 Pokedollars to teach Softboiled to your pokemon. With that said, I'll be locking this thread now. Best regards, Astreus.

Hi there, When you re-extracted the zip file, you will have to completely remove all of the previous PRO files and folders, including temporary files and the one in Recycle Bin. Sometimes, by having multiple locations of PRO on the same computer might cause issues. If the above was the case, you will need to completely delete all data and files related to PRO, and a fresh install, redownload and extract the zip file again should fix it. If the above was not the case, when you download, try extracting the file with a different extraction program. Make sure that you extract the zip file into an empty new folder. When extracted it should look like this: As you can see, the UnityPlayer.dll should be right there. After taking the above steps, let me know how it works out for you!

Looks like you managed to merge your account successfully. I'll be locking this thread as there is no further use of it. Best regards, Astreus.

Alright, I'll keep this thread open and you can just reply here if you have any problem with the quest. Best regards, Astreus.

You're most welcome. Best regards, Astreus. -Locked as Solved-

Glad you managed to solve the problem. I'll be locking this thread now since there is no further use of it. Best regards, Astreus.

Hi, As per the General Support subforum rules: If you do not know why you were banned, or want to check the length, check the Dashboard first. If you feel like your ban is unjust, you can make an appeal here. May I remind you that outcome of an appeal is final. If you think that you have been mistreated, you can make a post in the general complaint area here and someone from the higher up will investigate it further. Therefore, I'll now lock this topic as you have been suspended. Best regards, Astreus.

Hi, Before you install the latest client, you will need to remove the previous client as mentioned by @Piinetree. You can download the latest client from the official site. If that doesn't work, please have a look at this guide and try the provided solution. Quoting for visibility: If you check out the guide, it's fully detailed with pictures. Please do let me know if that works. Best of luck! Best regards, Astreus.

Hello, Can you try this steps listed in ▶︎ READ THIS BEFORE MAKING A SUPPORT TOPIC ! ◀︎ and see if you can get yourself out of that place? Quoting for visibility: Please let me know if you managed to fix this issue. Looking forward to your reply. Best regards, Astreus.

I'm sorry for the inconvenience caused. Right now, I'm going through the thread again and will check the others that Shamac might have missed and I will forward it to another admin to finish them as soon as they are available to do so. As for now, please be patient and we will get in touch with you if there's any news about it. Best regards, Astreus.

Hi, I'm sorry for the inconvenience. This is a known bug and should be resolved with the next client update. As for now, we have no ETA on when it's going to be released so I hope you can be patient and do keep on a lookout for new announcements in the Announcements subforum or the announcement channel of our Discord Server. With that said, I wish you to have a great day! Best regards, Astreus.

Hi there, I'm sorry for the inconvenience. From the looks of it, the images from the PROWiki Guide is not accurate at all. I would suggest for you to follow this guide: Hidden Keys in Abandoned Ship, as it is more accurate on where your position should be to take the key. Quoting for visibility: [spoiler=Room 1] [spoiler=Room 2] I've checked them myself and the keys should be there. Can you please follow the guide and see if you can manage to find them? Looking forward to your reply. Best regards, Astreus.

I'm glad that you managed to sort it out. You're most welcome. Since your issue is now resolved, I'll lock this thread. Best regards, Astreus.