Astreus

Hi there, It looks like you have not merged your account. Since you have not been around for awhile, some things have changed. For your information, Red and Blue is now the Silver server while the Gold server is formerly known as Yellow. Even if you played on just one of either Red or Blue server, you will have to merge your account or it will says "invalid username or password". You can find the details about the merge by checking the Merge F.A.Q. That link also shows you how to merge your account. How to merge: [spoiler=Step 1]Log into your dashboard and click the [Merge is required] button: [spoiler=Step 2]Select the desired merge option; once you get the successful merge dialogue, you're done! If you have some errors while doing the merge, please do check the Common Merge Errors: FAQ before posting them here. Looking forward for your reply. Best regards, Astreus.

Hello, It looks like you have not merged your account. Since you have not been around for awhile, some things have changed. For your information, Red and Blue is now the Silver server while the Gold server is formerly known as Yellow. Even if you played on just one of either Red or Blue server, you will have to merge your account or it will says "invalid username or password". You can find the details about the merge by checking the Merge F.A.Q. That link also shows you how to merge your account or you can do the steps listed by @CaptnKat. Quoting for visibility: How to merge: [spoiler=Step 1]Log into your dashboard and click the [Merge is required] button: [spoiler=Step 2]Select the desired merge option; once you get the successful merge dialogue, you're done! If you have some errors while doing the merge, please do check the Common Merge Errors: FAQ before posting them here. Looking forward for your reply. Best regards, Astreus.

Hi there, You should be able to move your pokemon by using your finger to tap and hold the pokemon that you wanted to move. It's almost the same as using PC. The gif above shows how to move your pokemon if you're using a PC, but roughly, you should get the idea behind it. If you still can't move it, your pokemon could be region locked due to a bug during the merge. Please let me know if this happened as we can help you to fix this. Best regards, Astreus.

Hi there, I've deleveled your Krokorok to level 99. You should be able to evolve it by leveling it up using rare candy or wild battles. Please be careful this time in order to not make the same mistake. Good luck! Best regards, Astreus. -Locked as Solved-

Hi there, Sorry for the inconveniences. Have you tried all the steps listed in ▶︎ READ THIS BEFORE MAKING A SUPPORT TOPIC ! ◀︎, under the Common Issues? Quoting for visibility:

Hi there, I was going to tell you to merge your account, but it looks like you already did that. Are you still missing said pokemon above? Best regards, Astreus.

Hi there, If you're referring to the Item Maniac, he is located in Route 124, the route before you reach Mossdeep City. [spoiler=It's the house near the Stardust Seller.] I hope that helps. Best regards, Astreus.

Hi there, From what I have seen from above, it looks like your Riolu does not fulfill the requirement for it to evolve. Your Riolu needs to have max happiness which is 255 and need to win a battle during day time. You can gain +1 happiness from winning a battle, +5 from leveling up, +2 with an EV reducing berry, +1 for walking 253 steps with it as lead. All of those numbers will double if you did them while holding a soothe bell. Once you have met the happiness requirement, you will need win a battle during day time which is from 6.00am - 6.00pm and it should prompt the evolution box. Looking forward to see how that goes. Best regards, Astreus.

Hi there, Sorry for the inconveniences. To play PRO with a controller, you will need to use a 3rd party application like Joy2Key to map your controller buttons to your keyboard. It depends on the what controller you're using and I'm not entirely sure if all controllers are compatible but, from what I've seen PS4 and Xbox controller should work with that. Also, when you're using a controller, make sure to uncheck the "Allow Controller" under the Key Binding Options as there is some problem with that particular setting and the client. Hope that helps. Feel free to ask if you have any more questions. Good luck! Best regards, Astreus.

Hi there, everyone! I would like to thank everyone again for giving PRO a competitive PvP environment. On behalf of the staff team, I would like to congratulate each player and guild who reached the top ladders! We wish you all the best in the next season and thanks for participating! IMPORTANT INFORMATION After the merge took place we decided to start a new short season which will last up to May 1st and this will be only for this season, all other seasons will be normal. With this, all the PvP changes namely Blaziken and Dugtrio (Arena Trap) Bans will take effect from now and any use of said Pokemon in Ranked Ladder will be punished accordingly. REWARDS 1st place from each will receive 500 PvP coins, 2nd place 495 PvP coins, 3rd place 490 PvP coins, etc! Guilds receive a 25% Bonus EXP Boost for being in the top ladder! Top 25 players from each server can enter the Ladder Tournament and potentially win Epic Mons, Membership Medallions and Reroll Tickets! Top 25 players can access Tutor Heaven! RANKED LADDER RESULTS Top SILVER 25 Ranked Rating (No Tier Ladder) [*]Top GOLD 25 Ranked Rating (No Tier Ladder) RANKED GUILD LADDER RESULTS SILVER Guild Rankings [*]GOLD Guild Rankings Disclaimers Results may have a marginal difference to ones recorded by other players. The results taken were taken seconds before the ladder was reset, whilst the servers were online. If you used a Discord bot, or gathered your own screenshots earlier than us, your results may be inaccurate. If you are or aren't on the ladder when you think you should/n't be, please contact me via PMs. If the results are slightly incorrect, the correct users would have still been rewarded. This is due to the server automatically rewarding the top 25. Special thanks again to everyone that participated this season and those who bring a healthy competitive environment!

Solved in-game. -Locked as Solved-

Hi, I still can see your information, progress and such so, it's safe to say that you haven't lost your account. Can you try to merge with other devices? Phone or another computer just to check if it's something with your device, network or your account. If it doesn't work, can you also try to use a proxy to merge your account? And if you don't mind me asking, would you please tell me where are you from? Best regards, Astreus.

Since the issue has been resolved, I'll now lock this thread.

Hi, As per the General Support subforum rules: If you do not know why you were banned, or want to check the length, check the Dashboard first. If you feel like your ban is unjust, you can make an appeal here. Therefore, I'll now lock this topic. Best regards, Astreus.

Hi there, From what I've seen, it looks like have not merged your account. Can you please try to merge your account again? But this time, try to clear your cache and cookies or try to use another browser to open the dashboard. Quick Reminder on how to merge: [spoiler=Step 1]Log into your dashboard and click the [Merge is required] button: [spoiler=Step 2]Select the desired merge option; once you get the successful merge dialogue, you're done! If you have some errors while doing the merge, please do check the Common Merge Errors: FAQ before posting them here. Looking forward to your reply. Best regards, Astreus.

Hi there, it looks like you have not merged your account. Since you have not been around for awhile, some things have changed. For your information, Red and Blue is now the Silver server while the Gold server is formerly known as Yellow. Even if you played on just one of either Red or Blue server, you will have to merge your account or it will says "invalid username or password". You can find the details about the merge by checking the Merge F.A.Q. That link also shows you how to merge your account or you can do the steps listed by @Voldis4. Quoting for visibility: How to merge: [spoiler=Step 1]Log into your dashboard and click the [Merge is required] button: [spoiler=Step 2]Select the desired merge option; once you get the successful merge dialogue, you're done! If you have some errors while doing the merge, please do check the Common Merge Errors: FAQ before posting them here. Looking forward for your reply. Best regards, Astreus.

Hi there, Sorry for the late response, we have gone ahead and restore the Lava Bell for you. Please check your inventory under the Misc Items section and let me know if you have received it or not. Looking forward to your reply. Best regards, Astreus.

Hi there, I'm sorry for the inconveniences but as stated in ▶︎ READ THIS BEFORE MAKING A SUPPORT TOPIC ! ◀︎, under the Non-negotiable Issues: Once again, I'm sorry for the issue that you had. But at this moment, there is nothing that can we can do about it. You will have to wait for the cooldown timer to end and only then you can challenge the boss again. Best regards, Astreus. -Locked-

Looks like you managed to get in with your newly splitted account. Have fun Best regards, Astreus. -Locked as Solved-

Good to know that the issue wasn't on your end. Yes, there have been some cases like this before and one of the ways to play when you're connected to a private network is to use a VPN. But since you can play it at your house, it wouldn't matter. I'm happy to hear that you're having fun. Feel free to ask if you have any inquiries about the game. If you have trouble with the story, make sure to check out the guide here. We also have a Discord Server where you can interact with other players or ask for assistance through the support channel. With that said, I wish you have a great rest of the weekend. Best regards, Astreus. -Locked as Solved-

You're most welcome. Looks like you managed to sort it out. Have a nice day! Best regards, Astreus. -Locked as Solved-

Hi there, Sorry for the inconveniences. Unfortunately, you will need to do the merge to transfer your progress from Blue to Silver. As stated in the Server Merge FAQ: It is mentioned there that you will have to use Option 2 where you will need to keep both accounts(Blue and Red) but you will need to rename one of them. You can merge your account via the Dashboard. Quick Reminder on how to merge: [spoiler=Step 1]Log into your dashboard and click the [Merge is required] button: [spoiler=Step 2]Select the desired merge option; once you get the successful merge dialogue, you're done! If you have some questions regarding the merge, make sure to check the Common Merge Errors: FAQ before posting them here. Looking forward to hearing your reply. Best regards, Astreus.

You're most welcome I'll now lock this thread as your issue has been solved. -Locked as Solved-

Hi there, Sorry for the inconveniences. Did you try all of the workaround listed in ▶︎ READ THIS BEFORE MAKING A SUPPORT TOPIC ! ◀︎ ? Quoting for visibility: Looking forward to your reply! Best regards, Astreus.

Hi there, Sorry for the inconveniences. From what I can see, it looks like you actually managed to split your account. Unfortunately, you might have selected the wrong server when you renamed your account. Now, your account from Red server is renamed as thoisgood. You should be able to log in to the Silver server using that name and same password as your previous account. Since your Red server account has been split to a new account, it should be right that your blue account now which is huymuc3005(that was banned previously) is now also banned on the Silver server. Hopefully, I managed to clear that up for you. Best regards. Astreus.