Astreus

Hi there, As per the General Support subforum rules: If you do not know why you were banned, or want to check the length, check the Dashboard first. If you feel like your ban is unjust, you can make an appeal here. Therefore, I'll now lock this topic. Best regards, Astreus.

Hi! The Item Maniac in Sinnoh region is located in Celestic Town (House 1). It's the house on the upper left corner of the town. Best regards, Astreus.

Hi there, Since you have not been around for awhile, some things have changed. For your information, Red and Blue is now the Silver server while the Gold server is formerly known as Yellow. Even if you played on just one of either Red or Blue server, you will have to merge your account or it will says "invalid username or password". You can find the details about the merge by checking the Merge F.A.Q. How to merge: [spoiler=Step 1]Log into your dashboard and click the [Merge is required] button: [spoiler=Step 2]Select the desired merge option; once you get the successful merge dialogue, you're done! If you have some errors while doing the merge, please do check the Common Merge Errors: FAQ before posting them here. If you have any more problems other then the one mentioned in the Errors FAQ, please do let me know here. Looking forward to your reply. Best regards, Astreus.

Hi, The Dragonite will have a 24 hours cooldown in case of defeat. You're most welcome. Best regards, Astreus.

I'm glad to hear that. Since your issue is resolved now, I'll lock this topic. Best regards, Astreus. -Locked as Solved-

Hi there, It looks like you might have a corrupted client. Can you try to redownload and reinstall them again? Also, remember to delete all the past PRO clients and folders you might have in your device, including the temporary files (https://tinyurl.com/deletetempfiles), and even from the Recycle Bin, before you download the new client. Looking forward to hearing your reply. Best regards, Astreus.

Hi there, I've moved the pokemon that were stuck in your party to the last slots of your PC Storage. Please have a check and let me know if they are there. Looking forward to your reply. Best regards, Astreus.

Hi there, From the looks of it, you actually managed to download the apk but you're having trouble with installing it. Can you try to check out this guide and try the provided solution? Quoting for visibility: If you check out the guide, it's fully detailed with pictures. Please do let me know if that works. Good luck! Best regards, Astreus.

Hi there, Sorry for the inconveniences. From the look of it, you have indeed managed to merge your account but only can log on to Gold Server. As mentioned in the Common Merge Errors: FAQ, you will need to reset or change your password and make sure that it only contains alphabet and numbers. That should fix this particular issue. Quoting for visibility: Please try that fix and do let me know if you have any other issue. Looking forward to hearing your reply. Best regards, Astreus.

Hi there, As per the General Support subforum rules: If you do not know why you were banned, or want to check the length, check the Dashboard first. If you feel like your ban is unjust, you can make an appeal here. Therefore, I'll now lock this topic. Best regards, Astreus.

Hello, As per the General Support subforum rules: If you do not know why you were banned, or want to check the length, check the Dashboard first. If you feel like your ban is unjust, you can make an appeal here. Therefore, I'll now lock this topic. De acuerdo con las reglas del subforo General Support: [COTIZACIÓN] 2. No denuncie jugadores ni apele prohibiciones aquí.[/ QUOTE] Si no sabe por qué se lo prohibió o desea verificar la longitud, primero consulte el Dashboard. Si siente que su prohibición es injusta, puede presentar una apelación aquí. Por lo tanto, ahora bloquearé este tema. Best regards, Astreus.

I'm glad that you managed to complete the quest. Since there is no further use of this thread, I'm going to lock it now. Have a nice day! Best regards, Astreus. -Locked as Solved-

Hi there, Sorry for the inconveniences but the PC Boss has been temporarily relocated to Dock Island thus, making the house inaccessible from outside and inside due to the upcoming update for Sevii Islands. As announced on our Discord server: As the issue is solved, I'll now lock this topic as there is no further use of it. Have a nice day! Best regards, Astreus.

Hi, First of all, I'm sorry for the inconveniences. Since you have not been around for awhile, some things have changed. For your information, Red and Blue is now the Silver server while the Gold server is formerly known as Yellow. Even if you played on just one of either Red or Blue server, you will have to merge your account or it will says "invalid username or password". You can find the details about the merge by checking the Merge F.A.Q. I've checked in our database and your account is still intact. Make sure to follow the steps for the merge correctly and your progress from Blue server should be brought to Silver server. How to merge: [spoiler=Step 1]Log into your dashboard and click the [Merge is required] button: [spoiler=Step 2]Select the desired merge option; once you get the successful merge dialogue, you're done! If you have some errors while doing the merge, please do check the Common Merge Errors: FAQ before posting them here. If you have any more problems other then the one mentioned in the Errors FAQ, please do let me know here. Looking forward for your reply. Best regards, Astreus.

Hello, Sorry for the inconveniences but stated by @Piinetree, there has never been an account reset unless for the one who requested it and it was only made available for a short period of time as it is closed now. From the looks of it, you have not been around for awhile and some things have changed. For your information, Red and Blue is now the Silver server while the Gold server is formerly known as Yellow. Even if you played on just one of either Red or Blue server, you will have to merge your account or it will says "invalid username or password". You can find the details about the merge by checking the Merge F.A.Q. How to merge: [spoiler=Step 1]Log into your dashboard and click the [Merge is required] button: [spoiler=Step 2]Select the desired merge option; once you get the successful merge dialogue, you're done! If you have some errors while doing the merge, please do check the Common Merge Errors: FAQ before posting them here. Please do let me know if you have any more queries about the merge. Best regards, Astreus.

Hi there, I'm sorry for the inconveniences. We've gone ahead and restored your Electabuzz and Scyther. It should be in in the last slots of your PC Storage. Please have a check and let me know if you can proceed with the quest. Best regards, Astreus.

Looks like you managed to solve your issue. I'm locking this thread as there is no further use of it. -Locked-

Locked as requested.

Hi there, As per the General Support subforum rules: We do not speak of bans here. You can tell your friend that if he doesn't know why he was banned, he can check the Dashboard first. If he feels that his ban is unjust, he can make an appeal here. With that said, I'll now lock this topic. Best regards, Astreus.

Hi, As per the General Support subforum rules: If you do not know why you were banned, or want to check the length, check the Dashboard first. If you feel like your ban is unjust, you can make an appeal here. Therefore, I'll now lock this topic. Best regards, Astreus.

Hi there, Sorry for the inconveniences but the PC Boss has been temporarily relocated to Dock Island thus, making the house inaccessible from outside and inside due to the upcoming update for Sevii Islands. As announced on our Discord server: Since you already managed to get out of the house by using the suggestion posted by @Voldis4, it looks like your issue is solved. Thank you for the help! And now I'll lock this topic as there is no further use of it. Have a nice day! Best regards, Astreus.

Hi, As per the General Support subforum rules: If you do not know why you were banned, or want to check the length, check the Dashboard first. If you feel like your ban is unjust, you can make an appeal here. Therefore, I'll now lock this topic. Best regards, Astreus.

Looks like you managed to sort that out. I'll now lock this topic. -Locked-

Hi there, As answered by @hahahaka, Jackson in Mt. Silver have a two hours real time cooldown. You should be able to challenge him after that. Best regards. Astreus. -Locked-

Hi there, I'm sorry for the inconveniences. Unfortunately, we don't delete the account if it's just recently created. Usually, we will do a database clean up for inactive accounts once in a while and only if the accounts have not been active for more than 2+ years. So, at the moment, we can't fulfill your request. You are free to register another account as per the Game Rules: Once again, I'm sorry about this issue and I hope that you understand this. Have a nice day! Best regards, Astreus. -Locked-