Fluffles

Hi there. The servers are currently down due to technical difficulties. We are aware of this issue and it has been forwarded to the relevant parties. However, we are unable to give an ETA as to when the servers will be up once again. Also, please refrain from asking regarding server status here as it is against the General Support Rules. An announcement on our Official PRO Discord will be made once this issue has been resolved. You can check server status by doing ^up in #bot-commands in our Discord. As this is a known issue, and I can’t offer you much of a fix as of now, I’ll now be locking this thread.

Hi there. Could you please try all of the following when the servers are up once again? Let me know if you're still stuck. ▪︎ Try Alt+Tab ▪︎ Use an Escape Rope ▪︎ Try battling another player and losing, this should bring you back to your last visited Pokecenter ▪︎ Try typing /ref into the chat bar, or clicking the refresh arrow on the bottom toolbar ▪︎ Log out, and then back in ▪︎ Close the whole client and start PRO again

Hi there. The new Client has been released. If you haven't updated your client you'll have to download the latest update here! Please do note that the Android client is currently bugged and therefore isn't available right now. You can keep an eye out in #announcements of our Official PRO Discord for when it's fixed.

Hi there. Sorry for the inconvenience. There are several visual bugs that come with the Android Client and therefore it's been removed. You'll simply have to wait for an update later on for a fixed client. You can keep an eye out in #announcements of our Official PRO Discord for when it's fixed.

Hi there. The servers were currently down due to technical difficulties. You should now be able to log on again. Also, please refrain from asking regarding server status here as it is against the General Support Rules. For more information on the new updates added this patch, please check out the Update Logs. With that said, will now be locking this thread. Good luck and have a great day!

Hi there. The servers were just put up. If you haven't updated your client you'll have to download the latest update here!

Locked as answered.

No worries. Welcome to the Forums.

Hi there. The servers are currently down due to the new client update maintenance. Unfortunately, there is no estimated time for when the update will be finished. Afterwards, you should be able to log on again. Also, please refrain from asking regarding server status here as it is against the rules. An announcement on our Official PRO Discord will be made once the update is complete. For more information on the new updates added this patch, please check out the Update Logs. You'll be able to download the new client from our Downloads Page AFTER the maintenance as well. With that said, will now be locking this thread. Good luck and have a great day!

Hi there. The servers are currently down due to the new client update maintenance. Unfortunately, there is no estimated time for when the update will be finished. Afterwards, you should be able to log on again. Also, please refrain from asking regarding server status here as it is against the rules. An announcement on our Official PRO Discord will be made once the update is complete. For more information on the new updates added this patch, please check out the Update Logs. You'll be able to download the new client from our Downloads Page AFTER the maintenance as well. Both those clients are the old clients. With that said, will now be locking this thread. Good luck and have a great day!

Hi there. The servers are currently down due to the new client update maintenance. Unfortunately, there is no estimated time for when the update will be finished. Afterwards, you should be able to log on again. Also, please refrain from asking regarding server status here as it is against the rules. An announcement on our Official PRO Discord will be made once the update is complete. For more information on the new updates added this patch, please check out the Update Logs. You'll be able to download the new client from our Downloads Page after the maintenance as well. With that said, will now be locking this thread. Good luck and have a great day!

As stated in your previous post, the servers are down for maintenance for the new client. The new download hasn't been released yet. You'll have to be patient.

Hi there. No, that won't be a problem, simply upload all of them to your thread and an Admin will look into it!

You'll have to make a post in Donation and Coin Issues and attach a screenshot of your receipt. An Admin will review your case and act on it accordingly.

Hi there. The servers are currently down due to the new client update maintenance. Unfortunately, there is no estimated time for when the update will be finished. Afterwards, you should be able to log on again. Also, please refrain from asking regarding server status here as it is against the rules. An announcement on our Official PRO Discord will be made once the update is complete. For more information on the new updates added this patch, please check out the Update Logs. You'll be able to download the new client from our Downloads Page after the maintenance as well. With that said, will now be locking this thread. Good luck and have a great day!

Hi there. The servers are currently down due to the new client update maintenance. Unfortunately, there is no estimated time for when the update will be finished. Afterwards, you should be able to log on again. Also, please refrain from asking regarding server status here as it is against the rules. An announcement on our Official PRO Discord will be made once the update is complete. For more information on the new updates added this patch, please check out the Update Logs. You'll be able to download the new client from our Downloads Page after the maintenance as well. With that said, will now be locking this thread. Good luck and have a great day!

Hi there. The servers are currently down due to the new client update maintenance. Unfortunately, there is no estimated time for when the update will be finished. Afterwards, you should be able to log on again. Also, please refrain from asking regarding server status here as it is against the rules. An announcement on our Official PRO Discord will be made once the update is complete. For more information on the new updates added this patch, please check out the Update Logs. You'll be able to download the new client from our Downloads Page after the maintenance as well. With that said, will now be locking this thread. Good luck and have a great day!

Hi there. The servers are currently down due to the new client update maintenance. Unfortunately, there is no estimated time for when the update will be finished. Afterwards, you should be able to log on again. Also, please refrain from asking regarding server status here as it is against the rules. An announcement on our Official PRO Discord will be made once the update is complete. For more information on the new updates added this patch, please check out the Update Logs. You'll be able to download the new client from our Downloads Page after the maintenance as well. With that said, will now be locking this thread. Good luck and have a great day!

Hi there. Any form of receipt of the purchase of coins will do! Your card was processed through paypal as well. You should have an email with transaction IDs and the details of your purchase.

Hi there. The servers are currently down due to the new client update maintenance. Unfortunately, there is no estimated time for when the update will be finished. Afterwards, you should be able to log on again. Also, please refrain from asking regarding server status here as it is against the rules. An announcement on our Official PRO Discord will be made once the update is complete. For more information on the new updates added this patch, please check out the Update Logs. You'll be able to download the new client from our Downloads Page after the maintenance as well. With that said, will now be locking this thread. Good luck and have a great day!

Hi there. In short, if you played on Red or Blue, your progress will only be on Silver, which is what you did. You can't get your Blue data on Gold. If you played on Yellow, your progress will be on Gold. You can't transfer your pokemon across the servers. Attaching a proof of purchase for coins such as a receipt of your transaction from paypal, will work as proof.

Hi there. The servers are currently down due to the new client update maintenance. Unfortunately, there is no estimated time for when the update will be finished. Afterwards, you should be able to log on again. Also, please refrain from asking regarding server status here as it is against the rules. An announcement on our Official PRO Discord will be made once the update is complete. For more information on the new updates added this patch, please check out the Update Logs. You'll be able to download the new client from our Downloads Page after the maintenance as well. With that said, will now be locking this thread. Good luck and have a great day!

Hi there. As stated, you can't merge your account onto gold. Merged accounts are placed in Silver. This is because the Red server has now merged with the Blue server to form the Silver server and the Yellow server has now been renamed as the Gold server.

Hi there. Yes, we are able to unmerge accounts, however only once, and it's normally due to choosing the wrong main server. However, you've chosen the correct main server, and therefore there is no need for an unmerge to be offered.

As stated in my previous answer, there wouldn't be a way to move your pokemon to the other server. We only transfer coin items that you've paid for and you'll have to present your proof of purchase. I'm really sorry to disappoint you, but I hope you understand.