Juliph

Hi there, @panasonic I would like to thank you for taking the time to report this bug for us, as it is a huge help that the community finds problems that may otherwise go unnoticed by us. I am happy to say that the bug you are reporting know and is currently in progress to being fixed. However, I do not have a set date or time that you can expect for this to be fixed Please let me know here, if my answer helps or if you have any other questions or concerns! looking forward to your reply :) Kindest Regards, Juliph

Hi there again After Looking into your account I found that you do not exist on the test client at all but have 6 badges on the real client. As I stated above, free safari was only given to those who obtained the Rainbow badge on the test client as a reward, not for those who obtained the Rainbow badge through the regular client. With that being said, this means that you will pay to enter the safari but can still enjoy the nice spawns there. I hope this clears things up for you. Please let me know if you have any questions or concerns in regard to my answer above. Looking forward to your reply :) With kind regards, Juliph

Hi there, @sydebboy I would like to humbly apologize for the inconvenience. To address your issue further, I am going to need more information Can you please confirm for me if you are stating the you obtained 6 to 8 badges within the test client or that you are referring that you have 6 to 8 badge on your main account? I need to know this because the free safari was only give to those who obtained the Rainbow badge on the test client. Looking forward to your reply :) With kind regards, Juliph

Hi there, @Heisenbad I am sorry for the inconvenience experienced. Unfortunately, I was not able to recreate the bug you have encountered. As a resolution, I will recommend that you redownload the newest client. Below I have a link to the updated list of pro clients for Mac, Android, and Windows. Before downloading the new client please be sure to remove all older PRO client files from your system. Client Downloads After trying to download the new client, let me know here if this helps your problem. Looking forward to your reply :) With kind regards, Juliph

Hi :)

Welcome backkkkk

Greetings :)

Hi there again If you lose to Jackson then you will have to return to Pallet Town and ask his mom to come and move him. His house is the one next to yours. After that, you are free to continue your story by heading to Viridian Forest In addition I have added a complete walkthrough on Kanto's story down below, I have linked the Spanish version for you Kanto Region Walkthrough Please let me know if you need anything else. Looking forward to your reply! With kind regards, Juliph

Hi there, @Aayash To answer your question directly, yes, you can trade between your Alt account and main account freely without any consequences. Please let me know if you need anything else! Looking forward to your reply :) With kind regards, Juliph

I am glad to see everything is well. With that being said I will now be locking this thread. If you have anymore questions in the future, please do not hesitate to create another thread and I will be happy to assist you :) Have a Wonderful Day! With kind regards, Juliph

Hi there, @pepitostar I would like to thank you for taking the time to report this bug for us, as it is a huge help that the community finds problems that may otherwise go unnoticed by us. I am happy to say that the bug you are reporting is known. However, even though it's known I do not have a set date or time that you can expect for this to be fixed Please let me know here, if my answer helps or if you have any other questions or concerns! looking forward to your reply :) With kind regards, Juliph

I am glad to see everything is well. With that being said I will now be locking this thread. If you have anymore questions in the future, please do not hesitate to create another thread and I will be happy to assist you :) Have a Wonderful Day! With kind regards, Juliph

Hi there, @kenzky I would like to apologize for the inconvenience. Unfortunately, it seems that you are in the wrong location. The Valley of steel is located just south inside of Lavaridge Town. [spoiler=Valley of Steel ][ATTACH=full]43150[/ATTACH] Down below I have also added a guide for the Valley of Steel! Please let me know if you have anymore questions or concerns. Valley of Steel Guide Looking forward to your reply :) I also moved your thread into the correct sub-forum With kind regards, Juliph

Hi there, @Darkcryprashant I would like to apologize for the experience inconvenience. Unfortunately, it is not possible for us to de-evolve any Pokémon. As stated in our Evolution & Deleveling Request Megathread: For future reference you can look at the thread below to see all the non coded moves and abilities, as well as the broken moves and abilities in PRO https://tinyurl.com/PROBroken I know that it is unfortunate bu nothing can be done in this situation. With that being said, I will now lock this thread. Have a wonderful day! With kind regards, Juliph

Hi there, @wolfless I would like to humbly apologize for the delay in our response! We, PRO Staff are dedicated to making sure are player base can all enjoy the game. I would like to also apologize for the further inconvenience that you are experiencing. To further address your issue could you please try all of the following and let me know if it works? Restart your computer Run the program as Administrator Disable your Firewall and Reinstall. Put all PRO Files in a folder and not directly in your drive. Please attach screenshot of folder path if this doesn't fix it. Install .NET Framework 4.0 if client closes but patcher doesn't open. Please let me know here if this assists you in resolving your problem! Looking forward to your reply! :) With deep regards, Juliph

Hi there, @PokeGamer7 I would like to personally apologize for the delay in our response and for the inconvenience experienced. We removed the need to verify your email address upon registering, so you should be able to enter the game without any problem. To further address your issue, I will need additional information. May you show me the error message that you are receiving when trying to enter the game? Looking forward to your reply! With regards, Juliph

Hey there, @BarsonBall I would like to say sorry for the Inconvenience, This is a common problem after merging but were in luck because it has an easy fix. Please try resetting your password on your Dashboard as it should fix the problem immediately. You can reset it by clicking "Forgot Password". When reseting your password please make sure to use an alphanumerical one (characters allowed from A to Z, 0 to 9). Take note that the account email and username are required to change the password. Let me know here if it works or if doesn't work for you. Looking forward to your answer :) With kind regards, Juliph

Hi there, @Reda2001 I am sorry for the inconvenience you are experiencing. After looking into your account I found that you have owned a total of 4 swinenub. With that said could you do me a favor and please provide me with some more info on this swinenub, So I can know which one I am looking to recover for you. I need the swinenub's - Nature - Level - Original trainer - IV totals I am looking forward to your reply :) With kind regards, Juliph

Hi there, Orthega I would first and foremost thank you for taking time to come and report us any bugs you may have found. To address this issue, I can confirm that this is not a bug but the way that this is intended to work on. I hope this can shed some light on this. Please let me know if You have any more concerns at hand! Looking forward to your reply :) With regards, Juliph

I am glad to see everything is well. With that being said I will now be locking this thread. If you have anymore questions in the future, please do not hesitate to create another thread and I will be happy to assist you :) Have a Wonderful Day! With kind regards, Juliph

Hi there, House I would like to thank you for taking the time to report this bug for us, as it is a huge help that the community finds problems that may otherwise go unnoticed by us. I would like to say that the bug you are reporting is a known bug and is currently in progress to being fixed. However, I do not have a set date or time that you can expect for this to be fixed. Unfortunately, we cannot refund the money lost due to this bug. As a temporary solution you can try deleting and redownloading the new client Here Please let me know here, if my answer helps or if you have any other questions or concerns! looking forward to your reply :) With kind regards, Juliph

I am glad to see everything is well. With that being said I will now be locking this thread. If you have anymore questions in the future, please do not hesitate to create another thread and I will be happy to assist you :) Have a Wonderful Day! With kind regards, Juliph

Hi there , [uSER=1737827]Tsuzu[/uSER] I would like to say first and foremost, thank you for your patience in my response. We, The PRO Staff Team, value the time you took out of your day to report the bug for us, as we are non existent without the help of our community. With that said, I would further like to state that the bug above has been forward to the relevant parties to be looked into and fixed accordingly. Please let me know here if you have anymore questions or concerns! Once again, thank you for your time :) With kind regards, Juliph

Hi there again, I would like to say first and foremost, thank you for your patience in my response. We, The PRO Staff Team, value the time you took out of your day to capture video of the bug for us, as we are non existent without the help of our community. With that said, I would further like to state that the video above has been forward to the relevant parties to be looked into and fixed accordingly. Please let me know here if you have anymore questions or concerns! Once again, thank you for your time :) With kind regards, Juliph

Enjoy your stay! I hope to see you in game - Juliph