Juliph

Hi there, @tsilan23 I would like to start off by saying sorry for any inconvenience experienced After checking into your account name, I am pleased to say that you account is very much still there. Now to further address your issue, could you please show me the error that you are receiving when trying to log in? As it will help me in providing a solution. Looking forward to your reply :) With regards, Juliph

I am glad to see everything is well. With that being said I will now be locking this thread. If you have anymore questions in the future, please do not hesitate to create another thread and I will be happy to assist you :) Have a Wonderful Day! Kind Regards, Juliph

Hi there, @PikachuLover1 I would like to first and foremost thank you for your patience in this matter and would also like to add that I do humbly apologize for any inconvenience the delay in my response may have caused. With that said, could you start off by re-downloading the latest client at the link I have below. Before downloading the new client again, please be sure to remove and delete all other PRO client files from your system. Client Downloads Please let me know here if this fixes your problem. Looking forward to your reply :) Deepest Regards, Juliph

Hi there, @CreepZ I am sorry for the inconvenience that you are experiencing. To address your issue directly, this is not a bug but it could be possible that something in the games store connection that is blocking the game therefore why you are experiencing trouble logging in and actually playing the game. My best solution to this would be to download a VPN and try connecting to the game through that. I hope this helps, if you have anymore questions or concerns please let me know here! Looking forward to your reply :) With regards, Juliph

Hi there again, To address your issue can you please try the following below? Delete all the PRO Files that you have (.zip and remaining files too). Restart your computer/device and router Download again the game from HERE Please let me know if this works for you. Looking forward to your reply :) With regards, Juliph

I will now be locking this thread. If you have anymore questions in the future, please do not hesitate to create another thread and I will be happy to assist you :) Have a Wonderful Day! Kind Regards, Juliph

Hi there, PabloLucario I would like to first saying thank you for your patience! We forwarded the situation to our Developer and he was able to sort out the predicament that you were having. As clarified in game, I am glad to see it has been resolved. With that said, Have a great day! With regards, Juliph

Hi there, @Silverstar I would like to thank you for taking the time to report this bug for us, as it is a huge help that the community finds problems that may otherwise go unnoticed by us. I am happy to say that the bug you are reporting is a known. Although it is known, I do not have a set date or time that you can expect for this to be fixed Please let me know here, if my answer helps or if you have any other questions or concerns! looking forward to your reply :) Kindest Regards, Juliph

Welcome to PRO :)

Hi there again, I would like to say thank you for your patience. During the duration of my replies I have informed this matter to Prehax the Spawn Editor. He has informed me that he is aware of the situation and can insure you that it will be handle soon. I hope this answer helps you and clears up any other concerns you may have. Please let me know if you need anything else Looking forward to your reply :) With regards, Juliph

Hi there again, To answer your question Ho-oh will only be allowed to be battled twice However, those NPCs will always reset. I hope this clears up any misunderstandings. Let me know if you have any further questions or concerns :) Kind regards, Juliph

I am glad to see everything is well. With that being said I will now be locking this thread. If you have anymore questions in the future, please do not hesitate to create another thread and I will be happy to assist you :) Have a Wonderful Day! Kind Regards, Juliph

Hi there, @Dustified I am sorry for the inconvenience that this may have caused as well as the delay in our response. To address your issue directly, After taking a thorough look through your account info. I have come to notice that you merged your accounts but selected the Blue server as your main account instead of your Red Server Account which has 212 hours of play time. In doing so your Pokemon is now locked in your party. Before we proceed, I have to ask was this intentional or by mistake? Do you want the Red or Blue Server to be your man account? If you want the Red account to be your main I can offer you an unmerger for your account so you may select the correct server. Looking forward to your reply :) With kind regards, Juliph

Hi there, [uSER=2185484]LuminusX47[/uSER] I would like to say sorry for the inconvenience you are experiencing. I would like to also add that we value the time taken in creating this post. To address your issue directly, I can confirm that this is not a bug and is 100 percent intended to work this way. The NPC's are meant to be reset upon every enter. I hope this provides some clarity amidst any misunderstanding you may have. Please let me know here if you have any other questions or concerns in regard to my my answer above! Looking forward to your reply :) With kind regards, Juliph

I would first like to start off by saying we sincerely sorry for the inconvenience you are experiencing. Unfortunately, we cannot reset the cool down for your Georgiana boss This is due to our Policy stated in the Common Issues Thread.. If you have further questions please refer to the Common Issues Thread down below. Common Issue Thread I know it is unfortunate but nothing can be done in regard to this situation. You may try to battle here again in 24 hours from when you disconnected With that said I will now be closing this thread. If you have anymore questions or concerns, please do not hesitate to create another thread and I will be happy to assist you :) Have a wonderful day! Deepest Regards, Juliph

Hi there, @onecolmgaming I would like to start off by saying sorry for the inconvenience you are experiencing. Now to address your issue further, I am going to need further information. May I ask, if you were using a repel while walking through Route 39? If not, Is it possible for you to capture video evidence of this bug? Looking forward to your reply :) With regards, Juliph

Hi there, @Ta7esh I would like say thank your for taking the time to voice your concern with us. Furthermore, I would like to apologize for any inconvenience experienced. To directly address your issue, the Zombie Disconnect has not been prevalent for a some time now. With that said, it is possible that your client may have crashed on you instead. As when experiencing a Zombie Disconnect everything won't just freeze. Could you confirm if what I am describing is your issue? Looking forward to your reply :) Deepest Regards, Juliph

Welcome back :)

Farewell and good luck on all of your future endeavors Sincerely, Juliph

Nice to meet you & have fun :)

Welcome to the community :)

CC> CS

No worries my friend! We humbly thank you for taking the time out of your day to report this bug. Moreover, take your time and report here once you have followed my instructions above, as there is no rush. Looking forward to your reply and outcome :) Kind regards, Juliph

Please try my solution above and let me know if it works for you :) Kind regards, Juliph

Hi there, [uSER=2185484]LuminusX47[/uSER] I would like to first and foremost thank you for your patience in this matter With that said, I am pleased to say the problem you were experiencing should be fixed now. Could you start off by re-downloading the latest client at the link I have below. Before downloading the new client again, please be sure to remove and delete all other PRO client files from your system. Client Downloads Please let me know here if this fixes your problem. Looking forward to your reply :) Deepest Regards, Juliph