Livana

Hello @DrDinozzz, Could you please let me know the I.D of the pokemon or show a screenshot of it. Looking forward to your reply. Kind regards, Livana.

Hello @illustratio, I am sorry for the inconvenience caused. I have had a look at our tools and can see you received a server transfer on the 17th April 2018 unfortunately, the most recent server transfer thread was closed as of ( 2nd of august 2019, 00:00 GMT ). If you would like to server transfer again, you would have to wait until the Admins open the topic again. For future reference, you can find the topic and the requirements here NAME CHANGE / ACCOUNT RESET / ACCOUNT TRANSFER Please take note that, if the chance of the name change, account reset/transfer will be available again, there is not an estimated time for when it will happen. You can keep an eye out in the #announcements of our PRO OFFICIAL DISCORD for further announcements. If you have any further questions, please feel free to ask. Looking forward to your reply. Kind regards, Livana.

Hello @carsontrey1, As the moderator Acaiberry has moved you and this has been resolved, I will now lock this thread. Have a lovely day. Kind regards, Livana.

Hello @TenariamSaahl, We do offer name changes, however, unfortunately the name change thread has closed as of ( 2nd of august, 00:00 GMT ). If you would like to change your username, you would have to wait until the Admins open the topic again. For future reference, you can find the topic and the requirements here NAME CHANGE / ACCOUNT RESET / ACCOUNT TRANSFER Please take note that, if the chance of the name change, account reset/transfer will be available again, there is not an estimated time for when it will happen. You can keep an eye out in the #announcements of our PRO OFFICIAL DISCORD for further announcements. As this has been resolved, I will now lock this thread. Kind regards, Livana.

Hello @Baganha, I am glad this has been sorted, as this has now been resolved I will now lock this thread. Have a lovely day. Kind regards, Livana.

Hello @Baganha, I am sorry for the inconvenience caused. To progress on Ice Island, you will need a pokemon with the shadow tag ability and then speak to the Ice Sage. Once you have you should be able to progress towards Articuno. For a step by step guide please take a look at the link below. Legendary Bird Quest I hope the information above helps. Kind regards, Livana.

Hello @SevenFiveGamer, Unfortunately, we are unable to refund you the cost of the 24-hour pass due to it being unfair on users who may have come across the same situation as you, yet received no refund of sorts. As this has been resolved, I will now lock this thread. Have a lovely day. Kind regards, Livana.

Hello @Joguar, I am sorry for the inconvenience caused. I have restored your Flabebe for you, please try to be careful next time. For future reference, if you need help with any pokemon being restored, please use the RESTORE POKEMON MEGATHREAD next time. As this has been resolved I will now lock this thread. Have a lovely day. Kind regards, Livana.

Hello @Widgett, No problem at all, as this has been resolved I will now lock this thread. Have a lovely day. Kind regards, Livana.

Hello @ThiagoSales. Unfortunately, as I said above Red and blue servers were merged to create the Silver server and the Yellow server was renamed to Gold. So any old red or blue account that is merged will only merge to the silver server. If you had an old Yellow account that will now be playable via the Gold server. If you are wanting your silver account data which now has your red data, you will then need to wait until the server transfer thread it open. There is no other way we can do this until then. I'm sorry for any inconvenience this may have caused you, but as this has been resolved I will now lock this thread. Have a lovely day. Kind regards, Livana.

Hello @Widgett, I am sorry for the inconvenience caused. Could you please confirm that you have gone to the bell tower in Ecruteak City and made the legendary dogs flee from the bell tower basement. [spoiler=Bell Tower ] If you have done so, could you please take a screenshot of the respective area where Suicune spawns in "Tohjo Falls, right of the waterfall" and show me here. [spoiler=Suicune] Looking forward to your reply. Kind regards, Livana.

Hello @ThiagoSales, I am happy to hear everything has been sorted with your account. Unfortunately, the server transfer thread has closed as of ( 2nd of august, 00:00 GMT ). If you would like to server transfer, you would have to wait until the Admins open the topic again. For future reference, you can find the topic and the requirements here NAME CHANGE / ACCOUNT RESET / ACCOUNT TRANSFER Please take note that, if the chance of the name change, account reset/transfer will be available again, there is not an estimated time for when it will happen. You can keep an eye out in the #announcements of our PRO OFFICIAL DISCORD for further announcements. I hope this has answered your question. Kind regards, Livana.

Hello @ThiagoSales. I am sorry for the inconvenience caused, I have had a look at our tools and can see that you have merged correctly, I have also seen that your main account was in fact on the RED SERVER with 600 hours and the BLUE SERVER having 5 hours total. As Red and blue servers were merged to create the Silver server and Yellow server was renamed to the Gold server, you will now need to log in to the Silver server. Could you please log on to the silver server and tell me if everything is correct there. If you are receiving the error of "Invalid username/password" please follow the link below to change your password. PASSWORD RESET making sure it is alphanumerical (characters from a to z and from 0 to 9). please feel free to take a look at the merge mega thread for any merge related FAQ - MERGE MEGATHREAD. Looking forward to your reply, Kind regards, Livana.

Hello @berecita, I am sorry for the inconvenience caused. I have gone through our tools and can see you have the seen dex data for all 3 legendary dogs, you should be able to proceed with the legendary dogs quest. For a guide on how to catch them, please take a look at the link below. Legendary Mega-thread I hope this has helped, if you have any further questions, please feel free to ask. Have a lovely day. Kind regards, Livana.

Hello @ductran123, Unfortunately, we cannot reroll your pokemon's nature for you, nor can "normal" pokemon use nature/IV rerolls. Reroll tickets can only be used on Legendary pokemon that you catch. You can find a list below of all legendary pokemon that players can currently catch. Legendary mega-thread I hope this has answered your question. Since this has been solved, I will now lock this thread. Have a lovely day. Kind regards, Livana.

Hello @LuanaSA, I am sorry for the inconvenience caused. If you are receiving the error of "Invalid username/password" please follow the link below to change your password. PASSWORD RESET making sure it is alphanumerical (characters from a to z and from 0 to 9). please feel free to take a look at the merge mega thread for any merge related FAQ - MERGE MEGATHREAD. If you have any further questions, feel free to ask Kind regards, Livana.

Hello @frans1980, I am sorry for the inconvenience caused. The account name here is indeed the account name you will need to log in to the game, If you are receiving the error of "Invalid username/password" please follow the link below to change your password, making sure it is alphanumerical (characters from a to z and from 0 to 9). PASSWORD RESET If you have any further questions please feel free to ask. Kind regards, Livana.

Hello @tenacious2, You are more than welcome, I am happy to see this has helped you. As this has been resolved, I will now lock this thread. Have a lovely day. Kind regards, Livana.

Hello @marcuscatan I am sorry for the inconvenience caused. If you have gone ahead and purchased the 24 hour safari pass and would like to enter the EV training zone, you will need to speak with the "ev training help desk" NPC. Once you have he will offer you the chance to enter the EV training zone for 2,000 pokedollars per visit, take a look below to see where he is. [spoiler=EV training help desk] I hope the information provided has given you some clarification, if you have any further questions please feel free to ask. Have a lovely day. Kind regards, Livana.

Hello [uSER=2545749]@Kinkyboy1[/uSER] I am sorry for the inconvenience caused. You can find the members list of every PRO player by following the link below, which you can use to try and find this user. Members List I hope the given information has helped, if you have any further questions please feel free to ask. Kind regards, Livana.

As this has been resolved, I will now lock this thread. Have a lovely day. Kind regards, Livana.

Hello @tenacious2, I am sorry for the inconvenience caused. If you are receiving the error of "Invalid username/password" after merging an account please follow the link below to change your password. PASSWORD RESET making sure it is alphanumerical (characters from a to z and from 0 to 9). please feel free to take a look at the merge mega thread for any merge related FAQ - MERGE MEGATHREAD. If you have any further questions, feel free to ask Kind regards, Livana.

Hello @tenboy I'm sorry for the inconvenience this has caused you and for your loss. Unfortunately, we cannot reset boss cooldowns as it would be unfair to all the other users that accepted the loss of their progress due to crashing, regardless if on our end or theirs. Please take your time to read below, HIT BY A ROLLBACK? We are aware of the issues related to the status of our servers, and I can assure you that our Developers are working on a fix and that fixing them is our main priority at this moment, as we understand that frequent disconnections may be frustrating. As of now, the developers have made a lot of improvements. I hope the given information has provided some clarification, please let me know if you have any further questions and I'll be more than happy to reply to you. Kind regards, Livana.

Hello @yham18, I am sorry for the inconvenience caused. I have gone ahead and de-leveled your Piloswine for you, for future reference, if you need help with any Evolution / Deleveling, please use the Evolution & Deleveling mega-thread next time. As this has been resolved, I will now lock this thread. Have a lovely day. Kind regards, Livana.

Hello @xoxad98, I am sorry for the inconvenience caused. If you are receiving the error of "Invalid username/password" please follow the link below to change your password. PASSWORD RESET making sure it is alphanumerical (characters from a to z and from 0 to 9). please feel free to take a look at the merge mega thread for any merge related FAQ - MERGE MEGATHREAD. If you have any further questions, feel free to ask Kind regards, Livana.