Livana
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Posts posted by Livana
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Hey! Recently I've been wanting to get back into the game as the friends I played this game with last year are starting to pick it up again and I've noticed all my friends seem to be on the opposite server I am. This is quite frustrating because I want to play the game but it's much more enjoyable playing with friends than it is solo. What's weird about this is that we all played on yellow server but it seems I'm the only one stuck on Silver despite of playing on Yellow. I don't believe I ever server transferred so I was wondering if this issue could be resolved and have my account transferred to Gold, it would be much appreciated! I do note however that the server transfer is currently not available but it seems it was out of my power on deciding what server I got to play on since I did not play the game when we could transfer servers. It would be much appreciated if you could switch my main account over to Gold rather than Silver! Thank you for your time :)
Hello @illustratio,
I am sorry for the inconvenience caused.
I have had a look at our tools and can see you received a server transfer on the 17th April 2018 unfortunately, the most recent server transfer thread was closed as of ( 2nd of august 2019, 00:00 GMT ). If you would like to server transfer again, you would have to wait until the Admins open the topic again.
For future reference, you can find the topic and the requirements here NAME CHANGE / ACCOUNT RESET / ACCOUNT TRANSFER
Please take note that, if the chance of the name change, account reset/transfer will be available again, there is not an estimated time for when it will happen.
You can keep an eye out in the #announcements of our PRO OFFICIAL DISCORD for further announcements.
If you have any further questions, please feel free to ask.
Looking forward to your reply.
Kind regards, Livana.
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yea im inside vulcan island pokecenter cant move need help ty
Hello @carsontrey1,
As the moderator Acaiberry has moved you and this has been resolved, I will now lock this thread.
Have a lovely day.
Kind regards, Livana.
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Hi there,
Is there a way to change name?
Hello @TenariamSaahl,
We do offer name changes, however, unfortunately the name change thread has closed as of ( 2nd of august, 00:00 GMT ). If you would like to change your username, you would have to wait until the Admins open the topic again.
For future reference, you can find the topic and the requirements here NAME CHANGE / ACCOUNT RESET / ACCOUNT TRANSFER
Please take note that, if the chance of the name change, account reset/transfer will be available again, there is not an estimated time for when it will happen.
You can keep an eye out in the #announcements of our PRO OFFICIAL DISCORD for further announcements.
As this has been resolved, I will now lock this thread.
Kind regards, Livana.
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thank you, thread can be closed
Hello @Baganha,
I am glad this has been sorted, as this has now been resolved I will now lock this thread.
Have a lovely day.
Kind regards, Livana.
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kinda dumb that i have to resort to here to get an answer but basically im following a tutorial on the legendary birds and whem im about to go face articuno the game stops me[ATTACH type=full" alt="106965]106965[/ATTACH]
Thank you, Cheers
Hello @Baganha,
I am sorry for the inconvenience caused.
To progress on Ice Island, you will need a pokemon with the shadow tag ability and then speak to the Ice Sage. Once you have you should be able to progress towards Articuno.
For a step by step guide please take a look at the link below.
I hope the information above helps.
Kind regards, Livana.
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i was going to the ev safari when my mouse slid and i joined the safari 24h and spent 50k can you reverse it?
thanks
Hello @SevenFiveGamer,
Unfortunately, we are unable to refund you the cost of the 24-hour pass due to it being unfair on users who may have come across the same situation as you, yet received no refund of sorts.
As this has been resolved, I will now lock this thread.
Have a lovely day.
Kind regards, Livana.
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Buenas noches, elimine mi poke sin darme cuenta y quisiera recuperarlo.
Aca el id
Hello @Joguar,
I am sorry for the inconvenience caused.
I have restored your Flabebe for you, please try to be careful next time.
For future reference, if you need help with any pokemon being restored, please use the RESTORE POKEMON MEGATHREAD next time.
As this has been resolved I will now lock this thread.
Have a lovely day.
Kind regards, Livana.
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i never went to the bell tower, my bad, thanks
Hello @Widgett,
No problem at all, as this has been resolved I will now lock this thread.
Have a lovely day.
Kind regards, Livana.
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Hi @Livana,
In 2016, I only had two blue and red servers. I played the old "red", I needed my account, my money, pokemons and the rest of the account to be registered in gold, not silver.
Very complicated! I will need to make a gold account to play with my friends and start from scratch, with my friends playing gold, not silver.
Please, I need my data to be registered on the gold server, I understand that it can open precedents, but start from scratch and I will have two accounts without need.
Please, can you help me? It wasn't a transfer, I just want to go back to play and use my gold account.
Att,
Thiago Sales
Hello @ThiagoSales.
Unfortunately, as I said above Red and blue servers were merged to create the Silver server and the Yellow server was renamed to Gold.
So any old red or blue account that is merged will only merge to the silver server. If you had an old Yellow account that will now be playable via the Gold server.
If you are wanting your silver account data which now has your red data, you will then need to wait until the server transfer thread it open.
There is no other way we can do this until then.
I'm sorry for any inconvenience this may have caused you, but as this has been resolved I will now lock this thread.
Have a lovely day.
Kind regards, Livana.
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ive been looking for the legendary dogs so i can do the celebi quest, found them all but suicine, checked all over tohjo falls, up the waterfall, bottom left, cant find it, dont have the dex data.
Hello @Widgett,
I am sorry for the inconvenience caused.
Could you please confirm that you have gone to the bell tower in Ecruteak City and made the legendary dogs flee from the bell tower basement.
[spoiler=Bell Tower ]
If you have done so, could you please take a screenshot of the respective area where Suicune spawns in "Tohjo Falls, right of the waterfall" and show me here.
[spoiler=Suicune]
Looking forward to your reply.
Kind regards, Livana.
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Hi brother,
Thanks a lot for the help! My items, money and pokemons are there! ooo / Aeeew thanks!
My friends play on the gold server, not on the silver server. Now I have a main account on the silver account, an empty secondary account that had asked (with nothing) to stay in gold and my friends play in gold.
Please, can I put my gold "ThiagoSales" to play with my friends and continue the journey?
I'm waiting! :)
Hello @ThiagoSales,
I am happy to hear everything has been sorted with your account.
Unfortunately, the server transfer thread has closed as of ( 2nd of august, 00:00 GMT ). If you would like to server transfer, you would have to wait until the Admins open the topic again.
For future reference, you can find the topic and the requirements here NAME CHANGE / ACCOUNT RESET / ACCOUNT TRANSFER
Please take note that, if the chance of the name change, account reset/transfer will be available again, there is not an estimated time for when it will happen.
You can keep an eye out in the #announcements of our PRO OFFICIAL DISCORD for further announcements.
I hope this has answered your question.
Kind regards, Livana.
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I started playing PRO in 2016, where I played Blue and nick was ThiagoSales. I did the merge, but couldn't recover my poke and money. It had about 78 pokemons and R $ 300 thousand .
Please help me! I don't know what else I do.
Hello @ThiagoSales.
I am sorry for the inconvenience caused,
I have had a look at our tools and can see that you have merged correctly, I have also seen that your main account was in fact on the RED SERVER with 600 hours and the BLUE SERVER having 5 hours total.
As Red and blue servers were merged to create the Silver server and Yellow server was renamed to the Gold server, you will now need to log in to the Silver server.
Could you please log on to the silver server and tell me if everything is correct there.
If you are receiving the error of "Invalid username/password" please follow the link below to change your password.
PASSWORD RESET making sure it is alphanumerical (characters from a to z and from 0 to 9).
please feel free to take a look at the merge mega thread for any merge related FAQ - MERGE MEGATHREAD.
Looking forward to your reply,
Kind regards, Livana.
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guys, i was going to Mt. Silver to battle red and gain access to trainers valley, to my surprise, this route is part of the legendary dog quest. well, I found the raikou within this route at boss red, but accidentally left the cave and when i came back the dog was no longer there. Now I want to do their quest and it is no longer there, how do i get the raikou dex date so i can do the quest now?
Hello @berecita,
I am sorry for the inconvenience caused.
I have gone through our tools and can see you have the seen dex data for all 3 legendary dogs, you should be able to proceed with the legendary dogs quest.
For a guide on how to catch them, please take a look at the link below.
I hope this has helped, if you have any further questions, please feel free to ask.
Have a lovely day.
Kind regards, Livana.
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I just come back recently and not time play, please reroll nature my ferroseed fort relaxed.
Not reroll no problem.
THANK
Hello @ductran123,
Unfortunately, we cannot reroll your pokemon's nature for you, nor can "normal" pokemon use nature/IV rerolls.
Reroll tickets can only be used on Legendary pokemon that you catch.
You can find a list below of all legendary pokemon that players can currently catch.
I hope this has answered your question.
Since this has been solved, I will now lock this thread.
Have a lovely day.
Kind regards, Livana.
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Hello eveyone & mostly member of the support,
I need help because recently I tried to connect to my account PRO (cause I have some free time and I really want to play :) ).
But I have some difficulties to remember my Username & Password. After some research, I finally find my Username, so I did a "Reset Password" in order to get a new password.
Next, I tried to connect in game but there was a message who indicate that I have to make a "server merge". When I tried to connect to my account with the PRO Dashbroad, they said to me "Username or Password is invalid". So I did a reset password through the dashbroad and I managed to make the "server merge". After the succesful merge, I tried AGAIN to connect in game but I said "Invalid Username Or Password".
Now, I'm completely lost so please if someone can help me.
Do we have to wait a while for the reset ?
Or Did make multiple reset create a bug in my account ?
Thank for your help & Have a Nice day !
Greetings
Hello @LuanaSA,
I am sorry for the inconvenience caused.
If you are receiving the error of "Invalid username/password" please follow the link below to change your password.
PASSWORD RESET making sure it is alphanumerical (characters from a to z and from 0 to 9).
please feel free to take a look at the merge mega thread for any merge related FAQ - MERGE MEGATHREAD.
If you have any further questions, feel free to ask
Kind regards, Livana.
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is my name here the same as in game?
because with this name and pw it say incorect pw or username
Hello @frans1980,
I am sorry for the inconvenience caused.
The account name here is indeed the account name you will need to log in to the game, If you are receiving the error of "Invalid username/password" please follow the link below to change your password, making sure it is alphanumerical (characters from a to z and from 0 to 9).
If you have any further questions please feel free to ask.
Kind regards, Livana.
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thanks for resolve my problem
Hello @tenacious2,
You are more than welcome, I am happy to see this has helped you.
As this has been resolved, I will now lock this thread.
Have a lovely day.
Kind regards, Livana.
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Hello all,
I read the EV safari wiki and there it states the following:
"It is accessible from the Safari Zone lobby in Fuchsia City for an entry fee of 10,000, or for the reduced price of 2,000 if the player has an active Safari Pass. Each session lasts for 20-minute session."
[ATTACH type=full" width="643px" alt="105134]105134[/ATTACH]
I then purchased the Saffari Pass (got print) and the price was still 10k for each session. What do I do now? I didn't even want the pass for the normal Saffari...
Thanks for the attention.
Hello @marcuscatan
I am sorry for the inconvenience caused.
If you have gone ahead and purchased the 24 hour safari pass and would like to enter the EV training zone, you will need to speak with the "ev training help desk" NPC.
Once you have he will offer you the chance to enter the EV training zone for 2,000 pokedollars per visit, take a look below to see where he is.
[spoiler=EV training help desk]
I hope the information provided has given you some clarification, if you have any further questions please feel free to ask.
Have a lovely day.
Kind regards, Livana.
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Hey guys yesterday someone added and we had a small talk...anyways i think i deleted him by mistake and i cant remember the name...is there any way i can find or search somewhere? i remember having blue on the name ....ingame name kinkyboy1 server silver...sorry if this question is dumb XD
Hello [uSER=2545749]@Kinkyboy1[/uSER]
I am sorry for the inconvenience caused.
You can find the members list of every PRO player by following the link below, which you can use to try and find this user.
I hope the given information has helped, if you have any further questions please feel free to ask.
Kind regards, Livana.
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As this has been resolved, I will now lock this thread.
Have a lovely day.
Kind regards, Livana.
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i cant log in my account silver server, when you log in to the server a message says my password is invalid and it is changed and then migrated to an account
Hello @tenacious2,
I am sorry for the inconvenience caused.
If you are receiving the error of "Invalid username/password" after merging an account please follow the link below to change your password.
PASSWORD RESET making sure it is alphanumerical (characters from a to z and from 0 to 9).
please feel free to take a look at the merge mega thread for any merge related FAQ - MERGE MEGATHREAD.
If you have any further questions, feel free to ask
Kind regards, Livana.
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how can i report about beating misty boss , In the meantime connection lost?
It is not the first time.!!!!!
Hello @tenboy
I'm sorry for the inconvenience this has caused you and for your loss.
Unfortunately, we cannot reset boss cooldowns as it would be unfair to all the other users that accepted the loss of their progress due to crashing, regardless if on our end or theirs.
Sometimes when the server crashes, you might lose a bit of your progress due to a rollback. Unfortunately, you will not be refunded of anything you lost in a rollback/crash. Take a look at the following thread if you were hit by a rollback for more information as to why you won't be refundedPlease take your time to read below,
We are aware of the issues related to the status of our servers, and I can assure you that our Developers are working on a fix and that fixing them is our main priority at this moment, as we understand that frequent disconnections may be frustrating. As of now, the developers have made a lot of improvements.
I hope the given information has provided some clarification, please let me know if you have any further questions and I'll be more than happy to reply to you.
Kind regards, Livana.
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thanks plss help me
Hello @yham18,
I am sorry for the inconvenience caused.
I have gone ahead and de-leveled your Piloswine for you, for future reference, if you need help with any Evolution / Deleveling, please use the Evolution & Deleveling mega-thread next time.
As this has been resolved, I will now lock this thread.
Have a lovely day.
Kind regards, Livana.
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Help me that problem my account cannot login on silver server. show me invalid username and password.Last 3 years i played on blue server.Now i cant login silver server but that username and password i can login on gold server.Help me that problem
Hello @xoxad98,
I am sorry for the inconvenience caused.
If you are receiving the error of "Invalid username/password" please follow the link below to change your password.
PASSWORD RESET making sure it is alphanumerical (characters from a to z and from 0 to 9).
please feel free to take a look at the merge mega thread for any merge related FAQ - MERGE MEGATHREAD.
If you have any further questions, feel free to ask
Kind regards, Livana.
pokemon evolution
in General Support
Posted
Hello @DrDinozzz,
Could you please let me know the I.D of the pokemon or show a screenshot of it.
Looking forward to your reply.
Kind regards, Livana.