Livana

Hello @N0bita, I am sorry for the inconvenience caused. After you interacted with Latias, did you go back home and interact with the TV ? Once you do, you will get a notification pop up like below. Looking forward to your reply. Kind regards, Livana.

Hello @SirWafflelord, Unfortunately the server transfer thread has closed as of ( 2nd of august, 00:00 GMT ). If you would like to transfer servers, you would have to wait until the Admins open the topic again. For future reference, you can find the topic and the requirements here NAME CHANGE / ACCOUNT RESET / ACCOUNT TRANSFER Please take note that, if the chance of the name change, account reset/transfer will be available again, there is not an estimated time for when it will happen. You can keep an eye out in the #announcements of our PRO OFFICIAL DISCORD for further announcements. However, in saying this you are still able to use the same account on both servers, you just won't have the same ( Pokemon, money, items) I hope this has answered your question. Kind regards, Livana.

Hello @DevilGod, I am sorry for the inconvenience caused. I would like to inform you this bug has been fixed. Thank you for reporting it. As this has been resolved, i will now lock this thread. Have a lovely day. Kind regards, Livana.

Hello @kabolt, I am sorry for the inconvenience caused. Could you please let me know what sort of device you are trying to connect with. Looking forward to your reply. Kind regards, Livana.

Hello @Karrasu, I am sorry for the inconvenience caused. Red and Blue servers were merged to create Silver server and Yellow server was renamed to Gold server. Unfortunately the account transfer thread has closed as of ( 2nd of august, 00:00 GMT ). If you would like to transfer your silver account to the gold server, you would have to wait until the Admins open the topic again. For future reference, you can find the topic and the requirements here NAME CHANGE / ACCOUNT RESET / ACCOUNT TRANSFER Please take note that, if the chance of the name change, account reset/transfer will be available again, there is not an estimated time for when it will happen. You can keep an eye out in the #announcements of our PRO OFFICIAL DISCORD for further announcements. I hope this has helped, if you have any further questions please feel free to ask. Kind regards, livana.

Hello @Goukazaru96VN. I am glad this worked for you, in regards to your friend also needing assistance, could you please get them to make a support request here in general support. As this has been solved, i will now lock this thread. Have a lovely day. Kind regards, Livana.

Hello @Broncp I am sorry for the inconvenience. Could you please try resetting your password making sure it is alphanumerical, (characters from a to z and from 0 to 9) you can do so by following the link below. PASSWORD RESET Please let me know if this helps, looking forward to your reply. Kind regards, Livana.

Hello @Goukazaru96VN, I'm sorry for the inconvenience. could you please check Granite Cave 1F2 again, if by chance you are still in Granite Cave 1F2 when you log in could you please leave and go back to Granite Cave 1F and renter 1F2 once you have. Please let me know if this helps. Kind regards, Livana.

Hello @Zalia, Red and Blue servers were merged to create Silver server and Yellow server was renamed to Gold server. I have had a look at our tools and can see you have correctly merged your blue account which you will now be able to play on via the Silver server. please feel free to take a look at the merge megathread for any merge related FAQ - MERGE MEGATHREAD. If you are to receive the error of "Invalid username/password" please follow the link below to change your password. PASSWORD RESET If you have any further questions, feel free to ask. Kind regards, Livana.

Hello @aweze, I am happy to hear this has solved your problem! As this has been solved I will now lock this thread. Have a lovely day. Kind regards, Livana.

Hello @aweze, I am sorry for the inconvenience caused. Could you please try using the reset link below via a smartphone, different browser and or using incognito mode. PASSWORD RESET LINK Please note that password reset links expire after 4 hours. Please let me know if this helps or not. Looking forward to your reply. Kind regards, Livana.

Hello @Goukazaru96VN, The Latios in the granite cave 1F2 has been reset, Could you please check that it is there for you. Looking forward to your reply. Kind regards, Livana.

Hello [uSER=1862948]@stephtop[/uSER], I am sorry for the inconvenience caused. I have restored your Tangela for you, Please try to be careful next time. For future reference if you need help with any pokemon being restored, please use the RESTORE POKEMON MEGATHREAD next time. As this has been resolved i will now lock this thread. Have a lovely day. Kind regards, Livana.

Hello @KazaDanilova, I am glad it worked out for you! Have a lovely day. Kind regards, Livana.

Hello @Goukazaru96VN, I have checked our tools and can see you have the seen data for both Latias and Latios. Could you try moving on to the next step of the Jirachi Quest and let me know if it allows you to proceed. Looking forward to your reply. Kind regards, Livana.

Hello @Osmanyp, I am sorry for the inconvenience caused. I have checked our tools and can see you have merged the wrong account. Your account has now been unmerged. You will need to merge your account by logging in to the DASHBOARD. When you arrive at the Dashboard you will be given an option to merge, Select the desired merge option which will be the BLUE server, once you get the successful merge dialogue, you're done! I recommend reading the EVERYTHING ABOUT THE MERGE post for any question related to merging. If you happen to get the Invalid Password/Username error, please go ahead and change your password here PASSWORD RESET ensuring that it is alphanumerical (characters from a to z and from 0 to 9) If you have any further questions, please feel free to ask. Kind regards, Livana.

Hello @KazaDanilova, Have you tried leveling your eevee up while on route 217 ? Looking forward to your reply Kind regards, Livana.

Hello @Goukazaru96VN, I am sorry for the inconvenience caused. After you interacted with Latias, did you go back home and interact with the TV ? Once you do, you will get a notification pop up like below. Looking forward to your reply. Kind regards, Livana.

Hello @Duifjo, I'm sorry for the inconvenience and the delay. I would like to inform you that our Developers are currently working on the case and we will inform you as soon as we have any information about that. Please, be patient in the meantime and remember that there is no estimated time as for when we will be able to provide you with any news about this specific case as it might take a bit. We will then inform who has to be rewarded and when through our OFFICIAL PRO DISCORD, so you can stay tuned there. As this has been resolved, i will now lock this thread. Have a wonderful day! Kind regards, Livana.

Hello @Syeen, I am sorry for the inconvenience caused. Could you please make a thread of your own via general support sub-forum and i can help you there. Kind regards, Livana.

Hello! I am glad to hear this helped. As this has been resolved i will now lock this thread. Have a lovely day. Kind regards, Livana.

Hello @Poplasen, I am sorry for the inconvenience caused. In order to get the Seen Data of Suicune, you need to go to Tohjo Falls and battle Suicune which is located on the top of the right waterfall. [spoiler=Suicune Location] It is possible to reach Tohjo Falls via two different ways: From Kanto, by going south of Route 26 and then, once you are in Route 27, going to west. From Johto, by going east/right of New Bark Town In order to reach Suicune, a Pokémon with Waterfall is required in order to climb the waterfall. For any further information in regards to the Legendary Dogs quest or any other Legendary Quest please take a look at the link below. LEGENDARY QUEST MEGATHREAD If you have any other questions in regards to the above, please feel free to ask. Kind regards, Livana.

Welcome! i hope you have a fantastic time here!

Hello @Chips1, I am sorry for the inconvenience caused. Could you please try using the reset link below via a smartphone, different browser and or using incognito mode. PASSWORD RESET LINK Please let me know if this helps or not. Looking forward to your reply. Kind regards, Livana.

Hello @auly, Unfortunately this can not be done in terms of having both gold and silver items, pokemon, money merged altogether in to one server. However coin capsules can be used via both servers. "If you are to open a coin capsule on gold, you will be able to use them also on the silver server via the in-game shop" I hope this has helped with your query. Have a lovely day. Kind regards, Livana.