[Pokeshop Migration]

Hello,

 

Please provide a link to your thread.

[accidently gave my sync to collector joro]

Hey, sorry for the delay.

 

Your Xatu has been restored and 5 PvE coins have been removed. 
Please be more careful in the future. Locked as resolved.

[magic mirror]

Hello @Zairapazzz. My apologies for the late response. We’re currently experiencing a short of hands and there’s quite a big backlog of work that may result in a later response time. 
 

We’re currently investigating your situation, but I’d like to let you know we’re not ignoring you or anything of the sort.

For clarification, I do have two questions. Do you remember around what time the server crashed? A rough estimate will be enough. Also, did the crash happened when you bought the item?

[hola buenas, ayer sin querer di release a mi klife, no se puede ver la id nose si pueden devolvermelo, si pueden se los agradeceria un monton. ya q es la unica imagen q tengo]

Buenas. 
He restaurado tu Klefki. Lo puedes encontrar al final de tu PC.

Por favor ten más cuidado en el futuro.

[Error en la última actualización]

Buenas @Xiuyiva91c.

 

Ahorita hay unos cuantos problema con el cliente de Android. El equipo de Devs ya saben sobre estos problemas y están trabajando para solucionarlos. Te pedimos un poco de paciencia mientras esto se resuelve. 

[fight bug]

Hello @Whitesunshine.

 

The black screen and battle bugs are both related to an issue with the Android client. The Developers are aware of these issues and are working towards a solution.

Unfortunately, we won't be able to restore the Fearow since you didn't actually catch it. We also cannot spawn a new one since there's no way of knowing what nature, ability, or IVs it would have had, thus making it unfair if you get a really good or really bad one.

While the issues are being worked on, we kindly as for your patience and understanding. Please accept our apologies for any inconvenience. 

[Black screen error]

Hello @Beckham2735.

 

This issue stems from a problem with the Android client. The Developers know about it and are working on a solution. 

We ask for your patience and understanding while a fix is being made. Please accept our apologies for any inconvenience.

[Lost Form Fearow on android client bug]

Hello @Blachteg. 

 

The black screen and battle bugs are both related to an issue with the Android client. The Developers are aware of these issues and are working towards a solution.

Unfortunately, we won't be able to restore the Fearow since you didn't actually catch it. We also cannot spawn a new one since there's no way of knowing what nature, ability, or IVs it would have had, thus making it unfair if you get a really good or really bad one.

While the issues are being worked on, we kindly as for your patience and understanding. Please accept our apologies for any inconvenience. 

[Black screen]

Hello @Jonkii. My apologies for the inconvenience.

 

 

This bug is currently affecting android users only. The Developer team knows about it and are working on a solution. 

In the meantime, we ask for your patience and understanding.

[keybinding issue]

Hello @Tanguyyann. 

 

Thanks for the report. Devs are aware of this issue already. There are more pressing matters at the moment, so it may take some time for this to be fixed, but they are aware of it.

As a workaround, you can continue to use WASD until its fixed.

Please accept our apologies for any inconvenience.

[Black Screen Issue]

Hello @Infinity2708. My apologies for the inconvenience.

 

This bug is currently affecting android users only. The Developer team knows about it and are working on a solution. 

In the meantime, we ask for your patience and understanding.

[Missing item names]

10 hours ago, Jesuswins said:

The items are appearing now, great job! However, now I'm on a blackscreen after I log in, haha! I can see other characters moving around me and I see the chat. The map I am on is called Example Mapname. Thank you very much for trying to help me.

This is another new issue for android users. Devs are aware and working on a solution. Please be patient a little bit longer.

[Missing item names]

Hello @Jesuswins. Please accept my apologies for any inconvenience experienced.

The Developer team has been made aware of these issues and they will work as fast as they can to fix them. It may take some time for them to identify and find a solution to the issues, so we ask for your patience and understanding. 
Thanks for reporting the issue, we appreciate players helping us keep the game free of bugs.

I'll keep you updated on the situation as it unfolds.

[all of my badges are gone and items dont have any names in my bag please help]

Hello @Logdog779. My apologies for the inconvenience.

The Dev team has been made aware of all these issues already. They are working on it but it may take some time to fix it. While they work on it, we ask for your patience.

[Bug]

Hello @Chloe22. My apologies for the inconvenience.

The Devs are aware of this bug and are working on it. Please be patient as they try to solve this issue.

Thanks.

[All my badges are gone and my Pokémon are locked]

Hello everyone.
The Devs are aware of this bug and are working on it. Please be patient as they try to solve this issue.

Thanks.

[Display (and mechanics) Errors after Client Update]

Hello @Momot. My apologies for the inconvenience. 
The Devs are aware of this bug and are working on it. Please be patient as they try to solve this issue.

Thanks.

[All my badges have been deleted]

Hello @Sametreiz. My apologies for the inconvenience. 
The Devs are aware of this bug and are working on it. Please be patient as they try to solve this issue.

Thanks.

[Lost all Badges after recent server restart]

Hello @Vocare. My apologies for the inconvenience. 
The Devs are aware of this bug and are working on it. Please be patient as they try to solve this issue.

Thanks.

[all my badges are gone]

Hello.
The Devs are aware of this bug and are working on it. Please be patient as they try to solve this issue.

Thanks.

[Problem with update.]

Hello @Evan1011. My apologies for the inconvenience.

This seems to be a bug that affects Android users. The Dev team has been made aware of the issue and are working on a solution. In the meantime, we ask for your patience.

Thanks.

[Problem with update]

Hello @Demu96. My apologies for the inconvenience. 
The Devs are aware of this bug and are working on it. Please be patient as they try to solve this issue.

Thanks.

[All badges gone upon login after new update]

Hello @Lordteezyog. My apologies for the inconvenience. 
The Devs are aware of this bug and are working on it. Please be patient as they try to solve this issue.

Thanks.

[Unexpected error when registering my pokemons]

Hello @Javatomc. My apologies for the inconvenience.

 

Thanks to our Content Scripters, the issue should now be fixed. Please try again and let me know if you face any further issues.

[Pinkan Island quest problem]

Hello again. 

We've concluded our investigation and found no problems with your account. You should be able to access and hunt in any area with no problems.

It just may be that you forgot that you completed the quest. Regardless, you can move forward with no worry.

If you have further questions, please let me know.